Sharp Rees-Stealy Sorrento Mesa Urgent Care
🩺 Health & Wellness · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unhelpful customer service staff.
Business reply on Google
Hello M M, Thank you for taking the time to share your feedback. I am very sorry to hear about your frustration with the wait time and the behavior of our staff during your recent visit. I will be escalating this to the appropriate team to review. If you would like to discuss your experience further, please email us at [email protected] with your full name, date of birth, and contact information so that we can look into this. Sincerely, Mira
Doctor misdiagnosed pink eye and unnecessarily referred patient to emergency room.
Business reply on Google
Hello Leslie, We apologize that we did not meet your expectations and appreciate you sharing your feedback with us. If we can be of further assistance, please email us at [email protected] with your contact details. Thank you, Leslie
clinic failed to address or diagnose the patient's primary oral symptoms
Business reply on Google
Hello Juwon, Thank you for sharing your experience with us. We’re sorry to hear that your visit did not fully address your concerns. If you would like to discuss this matter further with a member of our patient liaison, you may email the link to this review to [email protected] with your full name, DOB, and contact information. Thank you, Leslie
Long wait times and inability to access prescription services.
Business reply on Google
Hi Evelyn, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered during your visit. We understand how concerning it can feel to wait when you’re expecting urgent care, and we apologize for any inconvenience. While this location is an urgent care center and not an emergency room, we recognize that clear communication and timely service are very important, and we regret that your experience did not meet those expectations. Regarding prescriptions, some urgent care locations may have limitations on certain services, and we understand how frustrating that can be. Your feedback is valuable and will be shared with our team to help improve communication and the overall patient experience. If you would like to discuss your visit further, please feel free to contact us at [email protected] with your name, contact details, and review link. We appreciate you bringing this to our attention. Sincerely, Ellie
Staff provided incorrect insurance coverage information regarding ambulance costs.
Business reply on Google
Hi Andrew, Thank you for your feedback. We’re sorry to hear about your experience and understand how concerning billing issues can be. We’d like the opportunity to look into this further, please email us at [email protected] with your name, contact information, and review link, so we can assist you. Thank you, Ellie
Doctor failed to inform patient of metastatic cancer diagnosis
Business reply on Google
Hello Kimberly, Thank you for sharing your experience. We are truly sorry to hear about what you and your family have gone through and this is not the experience we want for our patients. Please email us your full name, best form of contact at [email protected] to discuss this further. In good health, Jenny
Doctor prescribed inappropriate medication regimen for the patient.
Business reply on Google
Hello Cristina, We apologize that your expectations were not met. If you would like to discuss this further, please email us at [email protected] with your full name, contact details, and review link. Thank you, Ellie
Doctor dismissed symptoms and prescribed expensive medication that was not covered
Business reply on Google
Hello Rocio, We apologize for not meeting your expectations. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. Your review and email have been shared with the appropriate department to review. Thank you, Leslie
Doctor documented incorrect information following a disagreement about medication dosage.
Business reply on Google
Hello Dee, Thank you for taking the time to share your feedback. I am very sorry to hear about your experience. I will be escalating your comments to the appropriate department for review. If you would like to discuss your experience further, please email us at [email protected] with your full name, date of birth, and contact information so that we can look into this. Sincerely, Laura
Doctor was demeaning and prioritized policy over patient health care needs.
Business reply on Google
Hello Elizabeth, We apologize for not meeting your expectations. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. Please send an email with your name, phone number and the review link to [email protected] so that we can assist you in researching this further. Thank you, Leslie
Nurse was harsh and unwelcoming while examining an infant patient.
Business reply on Google
Hello Uttam, We sincerely apologize that you had this type of experience with our Sharp Rees Stealy Urgent Care in Sorrento Mesa. We are so sorry that we did not meet your expectations, and we would like to help. If you would please send your name, phone number and the review link to [email protected], we will, by all means, look into this further. Again, please accept our sincere apologiy. Chris
Physician assistant exhibited unprofessional behavior and inappropriate questioning…
Doctor failed to listen to patient symptoms and misdiagnosed condition.
Business reply on Google
Good afternoon Taylor, Thank you for your feedback. We are very sorry to hear about your discomfort during your visit with us, and we would like to help. P Please send email us at [email protected] with your full name, date of birth, and your best contact information so that we may assist you. Kindly, Rose
patient neglected and discharged prematurely without proper medical assessment
Business reply on Google
Hello Robyn, I'm very sorry for what you experienced under our care. If you would like to discuss this further, please email us at [email protected] with your full name, date of birth, and contact information, so we may assist you further. Thank you, Brittany
Charged high fees for a referral without receiving actual medical treatment.
Business reply on Google
Hello Mohd, We are sorry to hear we did not meet your expectations. Please email [email protected], if you would like to discuss your visit. Kindly, Janice
Patient left after waiting two hours without being seen.
Business reply on Google
Hello Abril, We apologize for the wait and realize that it is an inconvenience. We do hope that your husband is feeling better today. If you would like to discuss this in more detail, please email [email protected] with your full name, DOB and best contact information so we may look into this further. Sincerely, Jasmine
Inaccurate online wait time estimates and long delays for medical care.
Business reply on Google
Hello Teddy, We apologize for not meeting your expectations during your visit and sincerely appreciate your review. We are working hard to make Sharp the best place to receive health care, and feedback allows us to see where we can improve. If you would like to discuss this further, please send your name, phone number, and the review link to [email protected], and we will look into this. Kindly, Ali
The clinic sent the child's prescription to the wrong location twice.
Business reply on Google
Hello Lily, We apologize for not meeting your expectations during your visit and sincerely appreciate your review. We are working hard to make Sharp the best place to receive health care, and feedback allows us to see where we can improve. If you would like to discuss this further, please send your name, phone number, and the review link to [email protected], and we will look into this. Thank you, Ali
Inadequate medical assessment and failure to provide visit documentation for infant.
Business reply on Google
Hello Jegnaw, Thank you for your feedback. I am very sorry to hear this and concerned by your comments. I will be escalating this to the appropriate department. If you would like to discuss this further, please email us at [email protected] with your full name, baby's name and date of birth, your contact information, along with the link to this review, so we may assist you further. Sincerely, Mandy
Nurse applied knee brace incorrectly preventing leg movement
Business reply on Google
Hi Joe, We apologize that we did not meet your expectations during your recent visit and sincerely appreciate your review. We are working hard to make Sharp the best place to receive health care and feedback allows us to see where we can improve. If you would like to discuss this further, please send your name, DOB and member number to [email protected], and we will look into this. Sincerely, Jasmine