Sharps Automotive
🚗 Auto & Repair · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The shop overcharged for labor and exhibited discriminatory service practices.
Business reply on Google
samarra b, We appreciate all feedback and take our customer’s feedback very seriously. It is always our goal to provide excellent service and quality repairs. Please contact our manager at (317) 925-7423 so that we may properly address your concerns and provide you with a more pleasant experience.
mechanics failed to diagnose overheating issue and performed unnecessary repairs
Business reply on Google
Anthony Williams, We take your feedback very seriously and would appreciate the opportunity to to speak with you to properly address your concerns. Please contact our manager at (317) 925-7423 at your earliest convenience.
Customer charged for services not performed and experienced condescending staff behavior.
Business reply on Google
Hi Katrina Perry, Thank you for choosing Sharps Automotive! We are committed to our customers and value your feedback. If your friends and family are ever in need of our services, we would be happy to help them.
The business refuses to service vehicles manufactured before the year 2000.
Business reply on Google
We apologize for the inconvenience. As stated on our front sign, we do not service vehicles made before 2001. We understand this can be frustrating, especially when your vehicle is in need of work. We'll make sure to update our website to avoid any future confusion. Thank you for bringing this to our attention.
diagnostic fee is not applied toward the final repair cost
Business reply on Google
Hi my thoughts, Thank you for sharing your feedback. Before intiating any diagnostic or work on any vehicle, our team transparently communicates the diagnostic fee and requires that our customers agree before proceeding. Our standard procedure involves a thorough inspection of every vehicle ensuring our customers are informed about the overall health of their vehicles. We are unable to find you in our database due to your Google username so responding to this review is our only means of communication. Please contact our manager at (317) 925-7423. We would appreciate the opportunity to speak with you and rectify the situation.
Automotive shop caused multiple mechanical failures and lost customer property.
Business reply on Google
Arionna Barnhart, We take your feedback very seriously and would appreciate the opportunity to to speak with you to properly address your concerns. Please contact our manager at (317) 925-7423 at your earliest convenience.
lack of detailed explanation for expensive transmission repair quote
Business reply on Google
Hi Richard Giacone (Richie), Thank you for taking the time to rate Sharps Automotive. We strive to provide every customer with a 5-star experience. Please contact us directly if there is anything we can do to improve your experience.
Business refuses to service vehicles older than the year 2000.
Business reply on Google
Hi Zach Hatcher, Thank you for sharing your feedback. Our team values all customers and we always strive to provide the best experience possible. Please contact our manager at (317) 925-7423. We would appreciate the opportunity to speak with you and rectify the situation.
Front desk staff exhibited a poor attitude
Business reply on Google
Hi Nicholas Blanchard, Thank you for sharing your feedback with us. We, at Sharps Automotive, value our customers and do our best to offer the best service and experience possible. Please do not hesitate to reach out to us if you have any questions or if we can do anything to provide you with a 5-star experience.
Shop performed unrequested inspection and charged a fee
Business reply on Google
Hi D Harris Sr., Customer satisfaction is always a top priority at Sharps Automotive. We strive to provide the best service possible. We would appreciate the opportunity to speak with you to properly address your concerns. Please contact our manager at (317) 925-7423 at your convenience.
Business shared customer personal information with third party without consent
Radiator repair failed and staff refused to provide a solution
Staff hung up on the customer during an inquiry call.
Business reply on Google
I apologize for the inconvenience. Unfortunately we work on cars not phone systems and we had issues all day, so this bad review would've been better directed toward At&t. Everything happens for a reason so I'll leave it at that. Hope your week gets better best wishes to you.
The customer was overcharged for replacement belts.
Business reply on Google
Jocelyn, We are very happy to hear that you were pleased with our auto repair. The price $111 includes labor and one belt. If you decide to replace the second belt, we do not charge for additional labor - only the price of the additional belt ($36). $111 (one belt + labor) plus $36 (second belt) equals $147. We apologize for any confusion. Please contact us directly if you have any further questions.
Improper installation of spark plugs caused vehicle engine misfiring
Business reply on Google
Karen, I am sorry you feel that way. I would have liked to diagnose the vehicle before any repairs were made but, unfortunately, that was refused. We always use OEM Factory parts when installing plugs in vehicles. We would have gladly repaired any issue you may have felt that we caused if given the opportunity. If you would like to discuss this further, please contact us directly.