She's Nails Spa
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
nail polish chipped within one day of application
Business reply on Google
Dear Alejandra Rodriguez, thank you for choosing to visit with your friend and for sharing your experience. We appreciate your feedback and strive to provide lasting quality for all our services. Please feel welcome to contact us directly so we can address your concerns personally and ensure your satisfaction.
Poor nail service quality and staff communication issues
Business reply on Google
Dear Esther Serrano, we truly appreciate your loyalty over the years and regret your recent experiences did not meet your expectations. We aim for every guest to feel heard and cared for, and would welcome the chance to discuss your visit further—please feel free to contact us directly. Your feedback is important in helping us maintain our standards.
Nails were overpriced and lasted only eleven days.
Inconsistent appointment scheduling, cleanliness issues, and feeling rushed during…
Nail design did not match request and technician rushed the service.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Nail technician failed to shape nails correctly resulting in excessive length loss.
nails fell off quickly and the repair was poor quality
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff pressured customer for upgrades and performed an incomplete pedicure service.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
The powder dip manicure cracked and chipped within two days.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Shellac manicure polish chipped after three days.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Technician caused physical injury and performed poor quality nail application.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
The manicure was performed to a poor standard.
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Nail technician caused bleeding and performed poor quality work.
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
The technician performed a poor quality gel manicure with uneven application.
Business reply on Google
Sorry for any misunderstanding and bad experience that you had but there are several things you did not mention. You came and asked to soak off your old nails and put clear gel on top. After taking off old nails there must be some marks from old nails that need to be smoothed with drilling machine which you did not want us to do. The soft buffers wouldn’t help to get rid of the marks. It is not hard to fix at all but plz understand us that something must be done before getting the result you desire. Once more, sorry for Misunderstanding and thanks for you business
Customer experienced discriminatory service refusal and poor nail shaping quality.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Staff made the customer feel like a burden during service.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
Nails lift and fall off shortly after application.
Business reply on Google
There are many factors that cause the bails lifting. We also offer to fix for you. Plz contact us, we always do our best to make our customers happy.
excessive wait times and distracted service from the technician
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Shellac manicure began crumbling and peeling after three days.
Business reply on Google
I apologize for what happened. But we always offer fixing for free within 7 days because at this moment all of us using so much ah d washing products that contains alcohol. That is one of the main factors that makes the shellacs peeling off easier. We can always find the solution to make you happy before you leave us bad feedbacks.
Staff communication issues and dissatisfaction with manicure service and pricing.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.