Sheraton Charlotte Airport Hotel

Business reply on Google

Dear Eric, Thank you for taking the time to provide your feedback. We regret the inconvenience you had concerning the modification of your reservation and for any lack of assistance from our end regarding this. Although we strive to help within our best capacity, we are disappointed this was not your experience. Your understanding and patience in this matter are genuinely appreciated. Thank you once more, and we hope we can be of service again. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear Tanya, We are very disappointed to learn of the issues you and your husband experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guests' feedback and are grateful for comments that can help us identify areas where we may need additional attention. This will be addressed appropriately, and we appreciate your patience. We also regret not meeting your expectations with the condition of our accommodations, and we have taken note of your comments on our plans for developing the property. While we know that the compensation we have provided will not change your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this situation, and in some way, help restore your confidence in our hotel. With that being said, we are happy to read your comments about our front desk team, and we hope you will give us another opportunity to serve you. We will do our utmost to regain your trust and provide the outstanding visit you have come to expect from us. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear Richard, Thank you for sharing your experience. We value your loyalty and are sorry for the noise issues you encountered, which impacted your overall comfort. Regrettably, our room change also did not provide the quiet atmosphere you needed. We understand how important rest is and are using your feedback to guide future improvements. We apologize again for these inconveniences during your stay and appreciate your valuable review. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visit. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear Armanda, We're sorry to hear about your experience at our restaurant and that the service and quality of the meal did not meet your expectations. We understand how disappointing that can be. We take comments like yours seriously and will use them to address the issues you've raised with our team. Our aim is to provide a better dining experience for all our guests. We hope you'll consider giving us another chance in the future. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear Cheyne, Thank you for your loyalty to our brands and for the honest evaluation. We truly regret your disappointment with the early check-in fee, and we always value hearing about our guests’ perspectives as it helps us advance our guest experience. We are very sorry that you received a lack of welcoming service from our staff during your stay. We will address this appropriately to make sure it is not repeated. Additionally, we are disappointed that the shuttle service did not meet your expectations. We are continually seeking ways to improve, and we are grateful for these insights. We will also share your observations regarding the upkeep of our property appropriately for any remodeling plans in the future. Thank you again for being our guest, and we hope you will consider choosing us for a better visit the next you are in Charlotte. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear John, Please accept our apologies for the difficulties you had with our rooms and service. We aim to provide our guests with attention to detail and exceptional hospitality; therefore, we regret this was not your experience. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your feedback, and one of our managers will reach out to you shortly to discuss this further. We understand how important a good night's sleep is and are sorry to hear about the issues with the bed and pillows, and for the noise disturbance you encountered during your visit. In the future, please know our front desk is available to make your stay as comfortable as possible. We hope you will visit again so we can provide you with the flawless visit you deserve. Best regards, Shavonda Macon General Manager

Business reply on Google

Dear Vangelios, Please accept our apologies that you were not entirely satisfied with the condition of our rooms and for the maintenance and cleanliness issues you encountered during your visit. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. We also apologize for the concern you had with our fitness center and on-site restaurantduring our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for your feedback.We hope you will revisit as we would welcome another opportunity to show you why we are a great choice when visiting the area and to provide you with the exceptional stay you deserve. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Jasmina, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. We do not take these concerns lightly, especially with the cleanliness of our property, as this is an essential priority. We will address your comments with our housekeeping associates to ensure this is not repeated and taken care of. We understand your frustration and are grateful for your patience in these matters. Additionally, one of our team members will get in touch with you. Thank you for your patience, and we look forward to speaking with you. We hope you and your family will revisit as we would welcome another opportunity to make your next stay exceptional. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Ali, Thank you for your feedback. We are sorry for the noise disturbance you encountered during your visit due to nearby guests. In the future, please know our front desk is available to make your stay as comfortable as possible. We also apologize for the concern you had with bathroom and in-room amenities. We will share your comments with the relevant teams to see where we can make improvements. We appreciate your business, and we hope you will give us another chance to provide you with the seamless stay you deserve. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Laura, Thank you for your feedback. We appreciate you bringing this incident to our attention and apologize for what transpired. It is very concerning to read your comments as we take the safety of our guests very seriously. Such incidents are very unusual at our hotel, and we truly regret that this was your experience. We understand your frustration and are grateful for your patience. Thank you again for your feedback; we wish you all the best. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Nicole, We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we truly regret not meeting these expectations during your recent stay. Please accept our apologies for the noise concerns you experienced during your stay. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We are also sorry for disappointing you with some aspects of your visit. Our standards are high, not only in service but also with maintaining the overall look and feel of our hotel. Therefore, we will gladly share your feedback with the appropriate individuals when we plan for the future. We do hope you will consider us again the next time you are in the area. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Julie, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Matthew, We sincerely apologize for the maintenance issues you encountered with our rooms during your stay. We are committed to providing all our guests with a comfortable stay and attention to detail; therefore, we truly regret this impacted your stay. We have taken note of your feedback and will address this appropriately so that such matters do not happen again. In the future, please know our front desk is available to make your stay as comfortable as possible. Thank you for bringing this to our attention. We are grateful for your patience, and we hope to have another opportunity to provide you with the seamless, enjoyable stay you deserve. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Jack, First of all, we appreciate your loyalty to our hotel. However, please accept our apologies for the lack of response to your phone calls regarding the shuttle service. We experienced an unexpected surge in inquiries during that period, which resulted in delayed response times. However, we acknowledge our responsibility and understand the frustration caused by this. We will address this appropriately to ensure better availability and responsiveness in the future. We truly value your feedback as it helps us improve our services. We also apologize for the lack of recognition of your elite status and the absence of in-room amenities. We will share your comments with the appropriate teams as we strive to enhance our guest experience at all levels. Additionally, we regret your disappointment with the timing of the coffee. We are grateful for your patience, and we hope you will give us another opportunity to provide you with the seamless stay you deserve. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Lanette, Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit. Our main aim is to provide attention to detail and a comfortable stay to our guests; therefore, we regret this was not your experience. We will share your comments with the appropriate individuals as we strive to enhance our guest experience at all levels. We are also sorry you were not entirely satisfied with the condition of our property. We strive to keep our property clean and fresh, and we will gladly share your valuable feedback appropriately for our future plans. Additionally, we regret your disappointment with the price of your visit. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Best Regards, Shavonda Funderburk General Manager

Business reply on Google

Dear Sefora, Please accept our apologies for the difficulties you experienced with our service and accommodations. Our main aim is to provide exceptional hospitality and attention to detail; therefore, we regret this was not your experience. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter and also for your patience. Thank you for your time; you have our assurance that we will address your comments appropriately. We are also sorry for the issues you had with the internet connectivity. We will discuss your remarks with the internet service provider as we strive to enhance our guest experience at all levels. Thank you again for your feedback, and we hope you will give us another chance to host you again. Best Regards, Shavonda Funderburk General Manager