Sheraton Mission Valley San Diego Hotel
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inconsistent pricing and admission of hidden fees by hotel staff
Business reply on Google
Thank you for taking the time to submit a review about your recent experience. I would like to apologize if there was a miscommunication and misunderstanding when reviewing our rates online versus the rate that we provide. There aren't any "hidden" fees, the price online is the price that we provide. Often times its better working with us directly. Room, tax, and parking are the only fees that we charge. Other than that, there is an authorization that is taken are check-in for incidentals. If there aren't any additional charges to the room, the authorization is released back to you. Again, I apologize if there was a misunderstanding. - Mike
Hotel failed to provide promised billing credit for room issues
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that we did have some challenges with our boiler when you were here. I am pleased that Monica was able to compliment a night due to this. We are working with our vendor to make the necessary repairs to avoid any further disruptions for our guests. - Mike
bathroom mold, poor shower pressure, and excessive noise from gym
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that your time with us did not exceed your expectations. We aim to please. I am hopeful that when you were here, you discussed your dissatisfaction with the team and allowed them to try to make things right. - Mike
The hotel rooms have damaged and peeling wallpaper.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have an enjoyable stay. I am hopeful that you discussed your disappointment with the team and allowed them to try to make things right while you were here. - Mike
Hotel failed to provide running water and promised compensation was not received.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you encountered a challenge while you were here. I wish that I had more information to review your reservation. I apologize that you had a challenge during your visit with us. - Mike
Hotel charged a false smoking fee due to bathroom steam
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a positive stay with us. It seems like you brought your displeasure to our attention. I will review and speak with our team about this. I have been told that the sensors that we have are not affected by anything other than smoke/ particulate matter found in smoke. We will of course review this for ourselves and make any adjustments necessary. We do apologize again. - Mike
hotel charged unauthorized smoking fees despite guest denial
The hotel charged an unauthorized fee beyond the quoted price.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that your stay with us left you frustrated and disappointed. We will certainly review what you were quoted and see if there was some confusion. It may have been that the difference had to do with an incidental hold on your card, which, normally does take 48-72 hours post departure to release back. We will review this on our end, and a team member will reach out to you if there was an error. - Mike
Hotel restrooms were locked and inaccessible to non-guest EV charging customers.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience. As you were not a guest, but rather a patron of the EV chargers here, I would like to apologize for what you encountered with our team. We do lock our restrooms overnight, but that should not affect if a guest, employee, or patron of sort, needs to use the facilities. I will be speaking with both Security as well as the overnight team to ensure that we lead with kindness instead of a possible different reaction. Thank you. - Mike
unauthorized smoking fees charged and poor room maintenance
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a favorable stay. I will personally speak with the desk to make sure that we look into your claim regarding the heating in your room as well as making sure that we are doing our best to lead with service and hospitality. - Mike
Hotel charges for early check-in despite Marriott status
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a positive stay with us. I am hopeful that prior to your review you spoke with one of our team members and we tried to make things right. We apologize again. - Mike
Undisclosed parking fees and inability to use hotel amenities due to noise
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a positive stay. It seemed like the biggest detractor from your stay was the other guests utilizing the jacuzzi/ pool area and they did not allow you to use it. I will speak to the team about the comments in your review. I apologize again that you did not have a pleasant stay. - Mike
Incorrect breakfast charges and higher than expected parking fees.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that your time with us fell short of being GREAT. I would say, yes, from a chain perspective, Marriott is one of the largest, however, its the teams at each property that are never too big to care. I am hopeful that when you were here, you discussed the areas noted in your review with the team and you gave them the opportunity prior to your low scoring review to address those areas with you. I apologize again. - Mike
Housekeeping failed to locate a power cable left in the room.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize for the lost and found item that you brought to our attention. I will speak with the team. We pride ourselves on being honest and there isn't a reason that I can see that anyone would be untruthful about a laptop charger. I will have another team member reach back out to you with regards to your item. Thank you. - Mike
Misleading parking information and poor room cleanliness and maintenance.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. We do take our reviews and guest feedback seriously. As the name that you are posting this review is not tied back to a specific reservation, it makes it difficult try to research: who checked you in, which room you stayed etc. in so that we can review your dissatisfaction as a team. If you would like to reach to me separately, I would appreciate it so that we can get these item to the leadership team. I apologize again that you did not have an enjoyable stay. - Mike
The hotel room was dirty, smelly, and infested with gnats.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that you did not have a pleasant stay with us. I will forward this along to our housekeeping leadership team and both they, as well as myself will personally inspect the room. As noted in other reviews, we do do well with cleanliness and upkeep. Yes, are things on the property dated, but cleanliness and service are areas in which I really feel that we shine. I did see that this morning you spoke with one of our management team members who did apply compensation to you. Again, I apologize that you did not have a positive stay. - Mike
Hotel provided damaged room and failed to issue promised loyalty points.
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize for the challenges that you had during your stay here. AS your name is not corresponding to a reservation in our system, if we did promise you compensation, and we did not follow through, please reach out to us and provide us with some information so that we can look into this further. Thank you. - Mike
unjustified cleaning fees charged and unsanitary room conditions
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would again, like to apologize for the statements that you are sharing about your stay. I have asked a member of our team to reach out to you to discuss further. We do not like to hear that we are doing anything dishonest or want our guests to feel that they are being scammed. Thank you. - Mike
Hotel room infested with bed bugs and management denied responsibility.
Business reply on Google
Greetings Ms. Garibaldi, I would like to first apologize that we were unable to deliver an enjoyable experience to you and your family. It sounds to me that we followed all the proper protocol when faced with this challenge. I will speak with the team about this further, but I do know when they did come out to the hotel, they did not find anything in your room or the surrounding room. We are continuing to monitor this. I do apologize again that you did not have a positive experience with us. - Mike
Hotel overbooked room and failed to provide adequate customer support
Business reply on Google
Thank you for taking the time to submit a review about your recent experience with us. I would like to apologize that we were oversold on the night of your arrival. In an attempt to reach you prior to avoid unnecessary travel to and from we did attempt to reach you. I wish that I could say that it was a cheaper option, we did relocate your reservation for 1 evening. I did hear from the team that when we you were offered to return (with added compensation) you had declined due not wanting to repack your items. It was our understanding that we did all that we could to make an unfortunate situation better. I do apologize again that you feel this strongly that we were not able to assist you. Thank you. - Mike