Sheraton North Houston at George Bush Intercontinental

Vehicle broken into and hotel management refused to share security footage

The hotel room shower and bedding were not properly cleaned.

Front desk staff were rude and unhelpful to guests.

Shuttle driver departed without picking up the passenger.

The hotel room was infested with mold causing health issues.

The hotel facilities were reported as being extremely dirty.

The hotel property is unclean and the furniture is worn out.

The hotel room was dirty and staff were rude.

Shuttle driver delayed boarding and ignored priority signage for airline crew.

Unreliable shuttle service, rude staff, and dirty, musty hotel rooms.

Vehicle was broken into while parked in the hotel lot.

Vehicle was broken into while parked in the hotel parking lot.

Vehicle stolen from hotel parking lot despite security measures

Hotel failed to provide the booked suite room type upon arrival.

The hotel room was infested with roaches.

Shuttle safety issues, pest infestation, and malfunctioning room facilities.

Customer experienced poor staff service and severe food poisoning at hotel.

Staff failed to deliver towels and missed a wake-up call.

hotel rooms contain black mold, dirty carpets, and no hot water

The hotel room was dirty and the bedding was unsanitary.