Sheraton San Diego Resort
🏨 Hotels & Travel · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Broken air conditioning, poor room maintenance, and unresponsive hotel staff.
Unreliable shuttle service, long check-in wait, and poor room conditions.
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are disappointed to hear our check in experience and rooms did not meet expectations. Please feel free to call our front office team at 619-291-2900 to discuss your experience in further detail. We look forward to addressing your concerns and hope to welcome you back for an improved experience soon. Best regards, the Sheraton San Diego Resort team
poor service, housekeeping failures, and disorganized parking access management
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are disappointed to hear our staff and services did not meet expectations. We appreciate your feedback and hope to welcome you back for an improved experience in the future. Best regards, the Sheraton San Diego Resort team
Hotel double charged for rooms and refuses to issue a refund
hotel failed to address persistent cigarette smoke odor in room
Business reply on Google
Hello, thank you for taking the time to leave us a review. We are disappointed to hear there was a disruption during your stay. We appreciate your feedback as we work to improve for future stays. Best regards, the Sheraton San Diego Resort team
The hotel failed to provide a receipt for parking charges.
Business reply on Google
Hi, thank you for taking the time to leave us a review. We are disappointed to hear our services did not meet expectations. Please reach out to our team at 619 291 2900 to discuss your experience in further detail. We look forward to addressing your concerns to improve for future stays. Best regards, the Sheraton San Diego Resort team
Multiple room issues including poor cleanliness and excessive noise disturbances.
Business reply on Google
Hi, thank you for taking the time to leave us a review. We are disappointed to hear our staff and services did not meet expectations. We look forward to addressing your concerns and hope to welcome you back for an improved experience in the future. Best regards, the Sheraton San Diego Resort team
Unexpected cleaning fees and poor quality food at high prices.
Business reply on Google
Hi Fatima, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your stay did not meet your expectations. We look forward to addressing your concerns regarding our breakfast offering, guest service standards, and housecleaning services. We appreciate your honest feedback, as it helps us better improve for future stays. We hope to get the chance to welcome you again in the future for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
Housekeeping failed to remove soiled sheets containing an eyelash.
Business reply on Google
Hi Sandra, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your room and housecleaning experience did not meet expectations. We look forward to addressing these concerns in order to improve on future stays. We hope to get the chance to welcome you again for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
unexpected resort and parking fees increased the total cost significantly
Business reply on Google
Hi Courtney, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your room and stay did not meet expectations. We look forward to addressing the concerns regarding our Bay Tower to better improve on future stays. We hope to get the chance to welcome you again in the future for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
room not cleaned, rude staff, and inadequate expensive parking
Business reply on Google
Hi Fernanda, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your stay did not meet expectations. We look forward to addressing the concerns about the parking and our front desk staff in order to improve on future stays. We hope to get the chance to welcome you again soon for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
unexpected parking fees and poor room view assignment
Business reply on Google
Hi David, thank you for taking the time to leave us a review. We are disappointed to hear that your stay did not meet expectations. We look forward to discussing the parking concerns mentioned in order to improve on future stays. We hope to get the chance to welcome you again in the future for a stay that exceeds expectations. Best regards, the Sheraton San Diego Resort team
Unexpected resort fees and high parking costs charged to guest.
Business reply on Google
Hi Sergio, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your stay did not meet your expectations. We are glad to hear that you enjoyed our complimentary airport shuttle, pool, and resort amenities. We hope to get the chance to welcome you again in the future for a stay that exceeds expectations. Best regards, the Sheraton San Diego Resort team
The hotel room quality does not match the advertised photos.
Business reply on Google
Hi Rob, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your room accommodation did not meet your expectations. We look forward to addressing your concerns to improve on future stays. We look forward to welcoming you again in the future for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
The hotel room was infested with live and dead insects.
Business reply on Google
Hi Laura, thank you for choosing to stay with us and for taking the time to leave us a review. We are delighted to hear that Lexie was so welcoming and helpful. We look forward to addressing your concerns to improve upon future stays. We hope to get the chance to welcome you again for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
Hotel charged personal card for incidentals instead of corporate card.
Business reply on Google
Hi Brody, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your billing experience did not meet expectations. We look forward to getting this resolved for you as well as addressing this concern to improve on future stays. We hope to get the chance to welcome you again for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
insufficient parking availability for guests at the resort
Business reply on Google
Hi Dany, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your parking experience did not meet expectations. This is not the experience that we aim for our guests to have, and we are disappointed to hear about the inconvenience it caused you. We look forward to addressing these parking concerns immediately in order to improve on future stays. We hope to get the chance to welcome you again soon for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
The hotel charged an incorrect parking fee without resolving the issue.
Business reply on Google
Dongsheng, thank you for choosing to stay with us and for taking the time to leave us a review. We are disappointed to hear that your billing experience did not meet your expectations. We would be happy to resolve this with you. Please contact the hotel directly to speak to our accounting department. We hope to welcome you again for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
Staff repeatedly transfer customer to a third party unable to book rooms.
Business reply on Google
Hi Zachary, thank you for taking the time to leave us a review. We are disappointed to hear that your guest experience did not meet your expectations. We look forward to addressing these concerns to improve on future stays. We hope to get the chance to welcome you again for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team
poor check-in process and failure to provide requested room amenities
Business reply on Google
Hi Mengqi, thank you for choosing to stay with us. We are disappointed to hear that you did not enjoy your stay and that you never received a tea kettle. We are also disappointed to heart that the check- in experience was not welcoming. We look forward to addressing these concerns to improve on future stays. We hope to welcome you again in the future for a stay that better aligns with our standards. Best regards, the Sheraton San Diego Resort team