Sheraton Suites Chicago O'Hare

Business reply on Google

Thank you for taking the time to share your feedback. We're sorry to hear that your room did not meet your expectations. We apologize for the musty odor and the noise from the air conditioning, as we understand how important a comfortable night's sleep is. Your comments have been shared with our Engineering and Housekeeping teams so they can address these concerns. We appreciate your honest feedback and hope you'll consider giving us another opportunity to provide you with a better experience in the future.

Business reply on Google

Thank you so much for your feedback.

Business reply on Google

Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay did not meet your expectations, especially after such a long trip. While we’re glad you found our receptionist kind and the check-in process smooth, we apologize for the lack of clear communication regarding your stay and amenities. We also sincerely regret the inconvenience you experienced with the room temperature, housekeeping service, and the confusion regarding microwaves. Your comments about the beds and overall comfort are being taken seriously, as we understand how important a restful stay is for our guests. Please know that your feedback helps us identify areas where we need to improve, and we will be addressing these concerns with our team. We appreciate you bringing them to our attention and are sorry we were unable to provide the experience you deserved.

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize for your experience with our shuttle driver, as this does not reflect the level of service we strive to provide. Your comments regarding the driver’s behavior and driving manner are very concerning, and we will be addressing this matter with our team immediately. We truly appreciate your feedback and hope to have the opportunity to provide you with a much better experience in the future.

Business reply on Google

Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered regarding your group rate booking. We understand how disappointing it is when expectations, especially after years of loyalty with Marriott, are not met. We regret that your conversation with our team did not resolve the issue to your satisfaction. This is not the experience we strive to provide our valued guests, and we take your feedback seriously. Please know that we will review the circumstances of your booking and how it was handled to ensure this does not happen in the future. We would greatly appreciate the opportunity to make this right. Could you contact us directly so that we can review your reservation and work toward a resolution? Thank you again for bringing this to our attention, and we hope to have the chance to restore your trust in our hotel and Marriott loyalty program.

Business reply on Google

Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and disappointment you encountered, as this is not the level of service we strive to provide—especially to a valued Titanium Elite member. We take reports of lost or missing items very seriously. While we understand how upsetting this situation must have been, our team followed standard lost-and-found procedures, and at this time no item matching your description has been turned in or recovered. That said, we are concerned by your comments regarding communication and the handling of your request, and we regret any confusion or inconvenience caused during your return to the property. Your feedback has been shared with our management and housekeeping leadership teams so the matter can be reviewed internally, particularly regarding room status communication and follow-up. We are committed to ensuring clearer processes and better guest support moving forward. We value your loyalty to Marriott and sincerely hope you will allow us the opportunity to restore your confidence. We encourage you to contact the hotel directly or reach out to Marriott Customer Care so we may review your conc

Business reply on Google

Dear Son Seungha, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the Wi-Fi connection and for the way your concern was handled. This is not the level of service or communication we strive to provide. We appreciate your patience while the issue was being resolved and regret that our response did not reflect the care and professionalism our guests deserve. Your comments have been shared with our front desk and maintenance teams to ensure similar situations are handled more effectively and courteously in the future. We hope you’ll consider giving us another opportunity to provide a smoother and more welcoming experience. Warm regards, Hotel Management

Business reply on Google

Dear Tiffany Carrington Thank you for sharing your feedback and for being a returning guest — we truly appreciate your past visits. We’re very sorry to hear about the ongoing Wi-Fi issues you’ve experienced and how they affected your stay, especially during a special occasion like your birthday. That’s certainly not the experience we want for our guests. Our team is actively reviewing the connectivity concerns to ensure a more reliable service going forward. We value your comments and hope you’ll consider giving us another opportunity to provide the seamless experience you remember. Warm regards, Hotel Management

Business reply on Google

Dear Dallas Ray, We are deeply sorry to hear about your experience and the theft of your vehicle. We completely understand how upsetting and stressful this situation must have been. Please accept our sincerest apologies for both the incident itself and the way it was handled at the time — this does not reflect the level of care and urgency our guests deserve. Our management team has reviewed this matter with local authorities and our security partners to reinforce protocols, including monitoring, patrols, and guest assistance procedures. Your feedback is extremely valuable as we work to strengthen the safety and responsiveness of our property. We truly regret the distress this caused and appreciate you bringing it to our attention. Warm regards, Hotel Management

Business reply on Google

Dear Antwone Taulton, Thank you for your kind words about the hotel overall — we truly appreciate your compliments. We’re very sorry, however, to hear about your disappointing interaction with our front desk team. Providing professional and welcoming service is a top priority, and your comments will be reviewed directly with our leadership, including the general manager, to ensure proper follow-up and additional training where needed. Your feedback is extremely valuable to us, and we hope you’ll consider giving us another opportunity to provide the warm, attentive experience you rightfully expect from our team. Warm regards, Hotel Management

Business reply on Google

Dear Jamie Wilton, Thank you for sharing your feedback. We’re very sorry for the frustration caused by your flight disruption and the difficulties you experienced while trying to cancel your reservation. We completely understand how stressful unexpected travel changes can be. Please note that your booking was subject to a 24-hour cancellation policy, which is why a refund could not be issued once the cancellation request was made within that window. We recognize this can be disappointing, especially given the airline delays, and we truly regret the inconvenience this caused. Your comments are appreciated and will be shared with our team as we continue to look for ways to improve communication and guest support. We hope your onward travels went smoothly and thank you for taking the time to share your experience. Warm regards, Hotel Management