Shero Nail Spa | Builder Gel | Nail Arts Design
💅 Beauty & Spa · New York
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Pedicure was rushed with patchy application and residual old polish.
Unexpected additional charges not disclosed in the advertisement
Business reply on Google
Hi Xiaoyun, sorry for the confusion. In the post, we did write the design is $28. We did not advertise the set for $28.
The business added undisclosed charges to the final bill.
The salon performed multiple unauthorized charges on a customer's card.
Business reply on Google
hi, the card we declined, if you see multiple charges on your bank account, it might be just pending charges and will disappear in two or three business days. Our daily batch showing we only charge once successfully. If you see multiple charges are posted after three days, please come back with your statement, we are happy to assist with that. Thank you.
Manicure chipped quickly and staff provided rude, rushed service.
Business reply on Google
Hi Haley, Thank you for your valuable feedback. We have also spoken to the front desk staff about the situation. We sincerely apologize for the poor experience you had at our store and have sternly reprimanded the employee involved. We will strengthen our staff management and supervision. Please give us a call—we would like to make it up to you.
Gel manicure chipped within a few days of application.
Staff caused a painful infection and overcharged for the service.
Gel manicure peeled within one week of application.
Manager overcharged the customer and disputed the pricing discrepancy.
Nail technician caused a painful, infected cut on the finger.
Business reply on Google
Hi Debbie, I'm so sorry about this. Do you remember what day you were here and who was the nail tech? Please call us we would like to make it up for you.
Builder gel manicure cracked and peeled within one week
Physical injury caused by aggressive massage technique and poor gel application.
Business reply on Google
Hi, we are sorry that you left with unpleasant experience. You can let us know if massage is too hard during the massage. We have 7 day guarantee for gel polish, you can come back to fix for free.
Nail technician caused a painful injury to the customer's thumbnail
Business reply on Google
Hi Lesley, We are really sorry that our mistake caused your pain. We would like to issue another gift card for you to make it up for you. We also want to see how we can fix this.
Staff displayed unprofessional behavior and provided poor quality nail services.
Business reply on Google
Hi Reina, thank you for your comment. What day did you come in? Is there any misunderstanding? What we pay most attention to is service attitude and quality. If you're not happy with your nails, you can come in and have them modified.
Nail technician caused injury and failed to perform requested design.
Staff aggressively demanded a higher tip percentage from the customer.
Business reply on Google
Hi Amelia, we have a price list at the front and we always let the customers know the extra charges in advance. You had gelx with French is $90+$20 and a French gel pedicure $65, total came out to be $175 plus tax. You tipped the lady $10, since you’re the new customer, we asked if you like the services for quality control. Because it is a one-to-one service, we know that tipping depends on the customer's satisfaction with the service, so we are not sure if you are dissatisfied in any way. We are sorry that this made you feel uncomfortable. We are happy to hear advices to better serve our customers.
The pedicure was rushed and performed with poor attention to detail.
Customers experienced a long wait despite having a scheduled appointment.
Staff pressured for higher tip and monitored payment process.
Gel manicure chipped within three days of application
Business reply on Google
Hi, sorry about this. We have one week guarantee for gel manicure. Please feel free to come back we will fix for you.