ShippingX- USPS/ FEDEX & UPS
📦 Shipping & Delivery · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff members were rude and dismissive to the customer.
Business reply on Google
We’re sorry to hear that your visit was not as pleasant as expected. Our clerk may have been busy at the time, but we always want our customers to feel welcomed and receive friendly service with a smile. We truly appreciate your feedback and hope your next visit with us will be a much more pleasant experience. Cheers!
Staff refused to ship package without providing a reason.
Staff member was rude and unprofessional during package pickup.
Business reply on Google
Hi Zeus, I m sorry for your bad experience. Anthony he normally is very helpful and best customer service. We do have many vendors here. Our policy is to must verify ID and need passcode for pick. We are making sure not to give out the wrong packages. Hope you will have better experience next time. Have a wonder day.
Store was closed during posted business hours without clear return time.
Business reply on Google
We sincerely apologize for the inconvenience you experienced when coming to pick up your DHL package. We understand how frustrating it must have been to arrive during our posted hours and find the store temporarily closed. For the Labor Day weekend, our operating hours were modified and shared on our website, but we regret any confusion this may have caused. In addition, a staff training during lunch delay led to a longer closure than anticipated, and we recognize the impact this had on your time and plans. Moving forward, we will ensure that any notices clearly indicate the exact return time so our customers are not left waiting. Please know that we are committed to improving our service every day, which is reflected in the many positive experiences shared by our customers. We truly appreciate your feedback, as it helps us continue to grow and better serve our community. Our hours are 9:30-5:30pm Mon-Fri, Saturday 10:00-2:00pm normal business hours
Staff attempted to overcharge and read private contents of a package.
Business reply on Google
Sorry for your bad experience. We normally put in the box and measure by the weight and dimension of the size. It’s possible there was a miscommunication during our earlier discussion. Our standard protocol involves placing items and labeling correctly for U.S. Customs regulations. We are required to itemize and accurately label all contents. This includes counting and identifying each item to ensure that none are restricted or prohibited by law. Price are based on location, size and weight.
Business was closed during operating hours causing delivery delays.
Business reply on Google
Sorry that you were upset. We post a notice 2 weeks prior .Our staff will be on training with the new software. Have a great weekend.