ShopRite of Knorr Street
🛒 Retail & Products · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
rodents found in the store eating bread products
Business reply on Google
Hi Symone - That’s very alarming, and we truly appreciate you bringing this to our attention. We take concerns like this very seriously. We’re escalating this to the store’s management team immediately so it can be investigated and resolved as quickly as possible,
Management fails to assist staff and customers during operational issues.
Business reply on Google
Thank you for taking the time to share this detailed feedback with us, Allen. We’re very sorry to hear about your experience, and this is certainly not the impression we want any customer to have. We’re sharing this with the store’s upper management team, so they can review these issues further.
Customer falsely accused of theft by loss prevention staff
Business reply on Google
Hi Michelle - We’re very sorry to hear about this experience — it sounds incredibly upsetting for you and your son, and it’s not the kind of interaction any customer should have at our store. We’ve shared your comments with store management right away so they can review what happened at the door and address your concerns with the team involved. Thank you for bringing this to our attention.
Cashier refused to assist customer with bagging groceries.
Business reply on Google
Thank you for your feedback, Leah. We will be sharing your message with the store’s management team, so they can look into this further. Thank you for letting us know!
Unsafe parking practices in the store loading area
Business reply on Google
Hello Christine, we are very concerned to hear about this. We've shared your message with our upper management team for review. If there is any additional information you may be able to share with us regarding your experience, please visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1301716. We look forward to hearing from you!
Deli pickup order was not ready and staff service was poor.
Staff member was unprofessional and distracted by phone during customer interaction
Business reply on Google
Hello Amir, we are very concerned to hear about this. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM and refer to case #1218850. We look forward to hearing from you.
Store manager was rude and demeaning toward a customer
Business reply on Google
Thank you for bringing this to our attention, Cynthia. We're very sorry to hear about your experience and take these concerns seriously. Respectful and professional service is a top priority, and we’ll be reviewing this matter with our team. We’d appreciate the opportunity to speak with you directly—please send us a message with details of your experience and your contact information, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Prices are higher than at other nearby store locations.
Business reply on Google
Thank you for sharing this feedback, Vanessa. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
customer alleges credit card information was stolen by store staff
Business reply on Google
We are very concerned to hear about your visit, Brittany. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Store failed to activate multiple gift cards correctly after payment
Business reply on Google
We are very concerned to hear about this. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Staff was rude regarding a price discrepancy between app and store
Business reply on Google
Hi Amir! We are very concerned to hear about your visit. Please send us a message with some additional details regarding your experience, so we can look into this further. You can visit our website at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
employees consistently display poor attitudes toward customers
Staff ignored customer and served another person out of turn.
Business reply on Google
Thank you for sharing this feedback. We're sorry this has been your experience while shopping in our store. We've shared your message with the store team for review.
Long deli wait times and frequent out of stock sale items.
Manager was rude and failed to manage long checkout wait times
Business reply on Google
Thank you for sharing this feedback, Tina. We're sorry this has been your experience while shopping in our store. We would like to look into this further with our management team. Please send us a message at https://bit.ly/3wpVwJC or contact us directly at 1-800-746-7748 Monday-Friday 8AM-6PM, and Saturday-Sunday 9AM-5PM. We look forward to hearing from you.
Unhelpful staff and management regarding pricing concerns.
Staff engaged in racial profiling and discriminatory monitoring of customers.