Siegel Select Houston
🏨 Hotels & Travel · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel has severe safety issues, pest infestations, and criminal activity.
Business reply on Google
Hi S, We are deeply concerned about the issues you have raised regarding your experience at our hotel. We take all feedback seriously and would like to invite you to come to our office to discuss these matters further. Your satisfaction is our top priority, and we want to ensure that your concerns are addressed promptly and effectively. Please let us know a convenient time for you to meet with us. Sincerely, Siegel Select Management
Security guard threatened to call police on a visitor.
Business reply on Google
Hi Jason, We are deeply sorry to hear about your experience at our property. Your feedback is important to us, and we would like to discuss this matter further to understand the situation better. Please feel free to visit our office or give us a call so we can address your concerns promptly and work towards a resolution. We value all our visitors and aim to provide a welcoming environment for everyone. Sincerely, Siegel Suites Management
The television is non-functional and security staff is rude.
Business reply on Google
Hi LilithMae, We appreciate your feedback regarding the TV issue and the behavior of our security personnel. We apologize for the inconvenience you have experienced during your stay. To address the problem with the TV, we will ensure that a fully functional TV, capable of accessing Netflix and HBO, is provided in your room promptly. Additionally, we will address the behavior of our security personnel to ensure that all staff members maintain a professional and courteous attitude towards our guests. Please feel free to visit the office during business hours so that we can discuss these matters further and make your stay more comfortable. Thank you for bringing these issues to our attention. Sincerely, Siegel Select Management
Inconsistent rule enforcement and aggressive security behavior toward residents.
Business reply on Google
Christopher, I am so sorry for the inconvenience. But we trying to make sure the kids don't damage any cars from the tenants.
The facility has pest infestations and unsanitary bathroom conditions.
Business reply on Google
Thank you for your feedback. We are working with a pest company to look into your concerns about pest.
The facility has trash accumulation and mold in the rooms.
Business reply on Google
Hi Victoria, Thank you for your feedback. We have all new staff and are working diligently to make our community the best!
The hotel has mold, roaches, broken amenities, and unprofessional staff.
Business reply on Google
Susan, We appreciate your feedback and will address all concerns immediately.
The motel has safety issues, pest infestations, and inaccurate pricing.
Business reply on Google
Malorie, Thank you for the feedback. We do have a great relationship with local law enforcement and that is why they patrol the community often. We are currently making some improvements in the community and with the management team. We will address your concerns immediately.
Staff refused to show security footage after room was found disturbed
The hotel room was infested with roaches.
Presence of mold and unsanitary conditions on the property.
The facility has pest infestations, mold, leaks, and privacy violations.
The hotel premises are infested with roaches.
room infested with roaches and malfunctioning plumbing and air conditioning
Excessive noise and suspected illegal activity in neighboring room
Elevator is broken and the property has a roach infestation.