Signia by Hilton San Jose
🏨 Hotels & Travel · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel staff provided conflicting information regarding a lost item.
Business reply on Google
Thank you for staying with us here at Signia Hilton San Jose. We understand how important it is to provide our guests with an exceptional stay experience and we apologize for not meeting this expectation. Your feedback is valuable to us and we will use it to make the necessary improvements. We hope to have the opportunity to serve you again in the future.
broken room amenities and incorrect charges for hotel bar services
Incorrect billing for dining credits and issues with hotel wifi access.
Poor room maintenance, valet issues, and failure to return lost property.
Business reply on Google
Dear Branden, Thank you for taking the time to share your experience with us. The issues you describe with your charger, the bed, and the heating do not meet our standards, and we apologize. Your feedback is appreciated, and our team will review these matters internally. Please reach out to us again if you do not hear about your charger. Thank you for staying with us. Jaime Loza-Garcia, Director of Front Office
excessive noise and poor room maintenance disrupted the guest's stay
Business reply on Google
Thank you for staying with us here at Signia by Hilton San Jose. We understand how important it is to provide our guests with an exceptional stay experience and we apologize for not meeting this expectation. Your feedback is valuable to us and we will use it to make the necessary improvements. We hope to have the opportunity to serve you again in the future.
poor customer service and disorganized check-in process for a prepaid stay
Business reply on Google
Hello Sasha - We understand you have concerns regarding our service and your booking. We would like to have the opportunity to investigate this further and ask you to reach us at https://help.hilton.com/s/contactsupport or (408) 998-1900 so we can connect with you. Thank you for taking the time to share your feedback, and we look forward to hearing from you.
Hotel has stained carpets, moldy odors, and difficult valet parking access.
Business reply on Google
Dear Miguel. Thank you for taking the time to share your thoughts. We are deeply disappointed to hear that your experience with us did not meet your expectations, and we would like to sincerely apologize. Your feedback will be thoughtfully considered as we continuously strive to improve. Our team would be grateful for the opportunity to welcome you back for another chance to showcase the value we provide. Jaime Loza-Garcia, Director of Front Office
Event management team was unresponsive, disorganized, and unprofessional during wedding…
Business reply on Google
Hi Sarah, we're sorry to hear about your disappointing experience with your wedding at Signia by Hilton San Jose. It's concerning to learn about the challenges you faced with event management and the impact it had on such a significant occasion. Your feedback regarding the events organizer, as well as the issues with room facilities, is being looked into seriously. We appreciate your kind words about the front desk and sales team, and we will ensure that your comments are shared with them. Please reach out to https://help.hilton.com/s/contactsupport or call (408) 998-1900 to discuss further. We value your feedback and hope to have the opportunity to restore your trust in Hilton.
Fire alarms, stained linens, and incorrect room service deliveries.
Business reply on Google
Dear Jordan, We regret any disruption you experienced during your recent stay, and we want nothing more than to ensure the comfort of all our guests. As you know, the fire alarm is in place for the safety of our guests, and we cannot control when it goes off. When it does, it is our duty to ensure everyone is safe. Nevertheless, we apologize if you were inconvenienced in any way, as this is never our intention. Please consider reaching out to us at any time for further assistance. It was a pleasure having you here, and we hope to hear from you soon. Jaime Loza-Garcia, Director of Front Office
The hotel lacks adequate staff service and accessible drinking water.
Business reply on Google
Dear Vin, Please accept our apologies for any inconvenience during your stay. Rest assured, we will share your comments regarding the service with our team to ensure we are meeting our high standards of hospitality going forward. Thank you, and we hope to have another opportunity to go above and beyond for you in the future. Jaime Loza-Garcia, Director of Front Office
frequent room lockouts and malfunctioning air conditioning and elevators
Business reply on Google
Hello Arthur, we're sorry to hear about your experience with the room access, AC, and elevator during your stay. We are currently looking into these issues to ensure they are addressed promptly. Please reach out to https://help.hilton.com/s/contactsupport and (408) 998-1900 to discuss your experience further. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.
Hotel suffers from poor maintenance, cleanliness issues, and outdated room amenities.
Business reply on Google
Dear Manish, We regret that your stay fell short of your expectations. The cleanliness and upkeep concerns you described are unacceptable and do not reflect our high standards. Your feedback will be shared with our housekeeping and maintenance teams to ensure we are always offering our best. Thank you for staying with us, and we hope to have another chance to change your perceptions in the future. Jaime Loza-Garcia, Director of Front Office
Unheated pool, lack of towels, and safety hazard with rusty nails.
Business reply on Google
Thank you for sharing this with us. We sincerely apologize if the experience fell short of your expectations, especially for your kids. The passion our team has for delivering a safe and enjoyable environment for every guest is real, and what you described does not meet that standard. These matters have been taken to our leadership team and are being addressed with urgency. We would welcome the opportunity to change your perceptions in the future. Jaime Loza-Garcia, Director of Front Office
Missing amenities, slow service, dirty linens, and unaddressed room alarm issues.
Business reply on Google
Dear Chen, We understand your displeasure with your experience and apologize for the inconvenience. Our team will take steps to address the issues you encountered and ensure we continue to provide a seamless and pleasant stay. Your feedback is appreciated, and we would welcome the opportunity to provide you with a visit that properly reflects the quality we provide. Jaime Loza-Garcia, Assistant Director of Front Office
Hotel room heating failed and guest services were unresponsive.
Business reply on Google
Hello Maleka, we're sorry to hear about the issues you experienced during your stay, particularly with the heating and guest service response time. It's concerning to know that the TV setup didn't meet your expectations. If you'd like to discuss your experience further, please contact https://help.hilton.com/s/contactsupport or call (408) 998-1900. We hope to provide a better experience in the future at Signia.
Staff member displayed rude behavior and impatience toward the customer.
Business reply on Google
Dear Raj, Thank you for taking the time to share your experience. We’re very sorry to hear about the interaction at our bar. It’s certainly not the level of service we aim to provide. Your feedback is important, and we’ll address this with our team to ensure every guest feels welcomed and valued. Kimberly Garcia, Director of Front Office
Bar staff was rude and ignored the customer's order request.
Business reply on Google
Dear Jatinder, Thank you for your feedback. We're glad to hear the rest of your stay is going well, but it's concerning to learn about your experience at the bar. Your comments regarding service will be shared with our team to ensure all guests are treated with professionalism and respect. Kimberly Garcia, Director of Front Office
The hotel room was filthy and in a state of disrepair.
Business reply on Google
Hi David, thank you for sharing your detailed feedback about your recent stay. I'm sorry to hear about the issues you encountered during your visit. We work diligently to maintain our property's upkeep and cleanliness. We are currently looking into these concerns to ensure they are addressed promptly. We encourage you to reach out to https://help.hilton.com/s/contactsupport or (408) 998-1900 so we can investigate your comments further. We hope to have the opportunity to welcome you back in the future.
Staff prevented guests from taking photos in the hotel lobby.
Business reply on Google
Hello Hurttrain, we're sorry about your experience in the lobby with Millie. We understand how important the ambiance is, especially when attending a convention. Your feedback is valuable, and the issue is being looked into to ensure a better stay for our guests in the future. Please feel free to contact https://help.hilton.com/s/contactsupport and (408) 998-1900 if you would like to discuss your experience further. We hope to have the opportunity to welcome you back to Signia San Jose under better circumstances.
Valet and bellhop staff were rude and failed to provide assistance.
Business reply on Google
Hi Kevin, we apologize for the unprofessional treatment you received during your stay. Our goal is to provide every guest with a welcoming and seamless experience. Rest assured, we take your concerns seriously and are looking into them internally. Please reach out to us at https://help.hilton.com/s/contactsupport or (408) 998-1900 so we can follow up with you. We hope to have another chance to welcome you back in the future.