Silicon Valley Moving & Storage
🔧 Home Services · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving crew damaged furniture, lost items, and used drugs on duty.
Business reply on Google
Hi L M, Thank you for bringing this matter to our attention. We have thoroughly checked our records and were unable to locate you as one of our esteemed clients. We understand that your review is of great importance to you and we would like to assure you that we take such concerns very seriously. We hold ourselves to the highest standards of excellence and your review does not align with our company's values. Please note that our company has a drug testing policy in place to ensure the safety and well-being of our clients and their belongings. We would appreciate the opportunity to address your concerns in a more personalized manner. Kindly reach out to us at 408-941-0600 at your earliest convenience to discuss this matter further. Thank you- Silicon Valley Moving & Storage
Moving company repeatedly delayed appointments and demonstrated poor service efficiency.
Business reply on Google
Hi Clayton, First off, I would like to apologize for a late response. We sincerely apologize for this. We take full responsibility for the miscommunications, delays and lack of quality. At the time, we were short a few team members, along with a truck out of service. On top of this, we did not provide you with the proper communication and quality. This was a series of unfortunate events that trickled down and affected your move. For this, we are truly sorry and acknowledge our mistakes. We pride ourselves on professionallism and quality, but mistakes happen and I have shared your feedback with our whole team. Your feedback has also been used in training to prevent anything like this from happening again. Thank you for your business and choosing us. We hope to have the opportunity to work with you again in the future. If there is anything we can do to make things right plesse don’t hesitate to contact us. Thank you.
Company refuses to provide hourly rates or generalized moving quotes.
Business reply on Google
Hi Phil We did not refuse to give you an hourly rate. We asked you repeatedly for basic information regarding your move- such as your home size, cities moving from and to, and dates. You refused to provide that information and demanded an hourly rate. I’m sorry that you were not able to provide us the necessary information for a quote, and I hope you were able to find a mover.
Customer overcharged due to hidden fees and inaccurate time tracking.
Damaged belongings and missing furniture hardware after moving service.
Business reply on Google
Hello M D, I sincerely apologize for this major inconvenience. This is an inexcusable mistake. Our crews are trained with disassembly, reassembly, and inventory of parts. This is, of course, a textbook lack of communication on our part. Mistakes such as this are very rare on our part. I will call a meeting with the crew assigned to your move, and discuss how this happened, and how to prevent it from happening again. If there is anything we can do to make this right, please reach out. 408-941-0600 - Joey
Sales representative used high-pressure tactics and failed to answer questions.
Business reply on Google
Frederico, thank you for taking the time to provide feedback on your recent experience. We strive to provide our customers with top customer service, and regret that you had a disappointing experience. The feedback you provided has been passed along to the appropriate management team for review. It is our goal to be as transparent as possible with our customers especially before any commitments are made. We will make sure that nothing like this happens again. Thank you for your feedback, and if you have any other questions, please don't hesitate to give us a call. Thank you.
movers damaged personal property and refused to provide compensation
Business reply on Google
Hi Robert, I am deeply sorry to hear that items were damaged during your move. I have attempted to find your customer file searching “Robert Evans” but I do not see anything. I would like to come to a resolution on this matter, and learn more about which items were damaged. Please reach out whenever you can. 408-941-0600 - Cheri
Staff member was rude and dismissive during a phone inquiry.
Business reply on Google
Dear Ze Wang-We appreciate your interest in our company, and apologize for your dissatisfaction with our call taker. It's our policy to provide customers with all costs upfront, however we take this very seriously and are committed to doing better.
Moving truck blocked driveway and staff refused to move it.
Business reply on Google
Hi Valorie, I’m sorry that your driveway was blocked. Unfortunately, our trucks are very large, and parking is never easy. Sometimes our drivers have to double park, or block driveways to get access to the residence.
Moving company failed to complete packing and left items behind.
Business reply on Google
Hi Karen, I am very sorry that our service wasn't satisfactory. I will follow up on this and will make sure it doesn't happen again. If you need anything else or would like to provide more details please email or give us a call. Thank you