Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel charges excessive fees for parking.
Business reply on Google
Good morning Geoff, thank you for your review here on Google. I'm sorry for the impression our parking charge left you with. Operating a business in Seattle comes with certain challenges that require businesses like ours to make decisions we might otherwise choose not to do. Thank you for sharing your impressions, as they provide important topics for discussion in the business community. Sincerely, Dan O'Leary General Manager
High room rates with additional parking fees and lack of amenities.
Business reply on Google
Hello Mr. Ryan, Thank you for your review here on Google. I'm very sorry that you did not find value with your stay here with us. I know that prices in Seattle tend to be very high during the bust summer season, and yes, hotel prices in Seattle are much lower in the off season. Thank you again for staying with us and we hope to have you back as a guest on your next visit to the area. Sincerely, Dan O'Leary General Manager
Hotel room inaccessible and staff refused to assist stranded guest.
Business reply on Google
Hello Mr. Graham, I'm sorry for any trouble with your reservation or accessibility issues. I'm also sorry if you found our staff's response to be uncaring or inappropriate. If you have more details to share I would appreciate the information so I can better address issues with my team. My direct line is 206 204 1180, and I'd be happy to speak with you. Sincerely, Dan O'Leary General Manager
Excessive noise from alarms and heater caused physical discomfort.
Business reply on Google
Hello Briana, thank you for the review here on Google. I am very sorry for the noise you are encountering during your stay with us. The lobby renovation we are undergoing has us using one elevator, and heavy use does occasionally have it making noise. I'm very sorry for this disturbance. If you have the time please ask for me at the front desk, I'd like to make it right with you. Sincerely, Dan O'Leary General Manager
The hotel falsely advertises a pool that does not exist.
Business reply on Google
Hello Henry Deak, Thank you for your review here on Google. I'm curious where you are seeing us advertising that we have a pool? It is true that we do not, and we do not advertise that we do. If there is a misleading website or statement out on the internet I'd like to address and remove this false information. If you could let me know where you are seeing this it would be very helpful. Thank you. Dan O'Leary General manager
The parking garage is unsanitary due to the presence of urine.
Business reply on Google
Hello Jason, thank you for your review. I am very curious about your comment, our parking garage is gated, with hotel key needed for access. Our garage is patrolled day and night by security, and our Housekeeping department pressure washes and mops the public spaces regularly. If we are missing something I'd be curious to hear about it. I can be reached anytime at 206 204 1180, this is my direct line. I'd be happy to speak with you. Thank you! Dan O'Leary General Manager
excessive noise from adjacent rooms and lack of staff resolution
Business reply on Google
Hello Jason, Thank you for your review here on google. I’m sorry about the noise issue you encountered during your stay with us. It sounds like the Front Desk acknowledged the issue but did not act on it, is that accurate? I’d like to follow up with them and ensure this has been properly addressed. If you have any other details it would be very helpful to me. If you’d like to speak with me directly I’m in my office daily, my direct line is 206 204 1180. If you get my voicemail please leave a message and I will call you back promptly. Thank you. Dan O’Leary General Manager
Hotel staff forced a room change during the guest's dinner.
Business reply on Google
Hello Leonardo, thank you for sharing your experience here on Google, and thanks also for taking my call earlier today to discuss what happened. I'm very sorry for the mistakes we made and the way the Front Desk staff handled this situation. I appreciate your candor and the time you took this morning to inform me of this. I can promise you it will be addressed in an appropriately. Sincerely, Dan O’Leary General Manager
High prices, poor amenities, and malfunctioning room equipment.
Business reply on Google
Hello James, thank you for your review here on Google. I'm sorry that you feel our prices are outrageous. Our prices do fluctuate during the year and summer is a very busy time for hotels in the Seattle area, therefore prices are higher than at other times during the year. I’m sorry for any nose in your room and I’m curious if you reported this to the Front Desk. We do have maintenance available to address issues like this, we also offer to move rooms if that’s helpful. We always want our guests to comfortable during their stay with us. If you had some specifics on Jimmy’s restaurant, I’d be curious to hear, we are always looking to improve our product and services. I can be contacted directly at 206 204 1180 if you’d like to discuss any of the issues you had during your stay. Sincerely, Dan O’Leary General Manager
hotel rooms contain rats, blood-stained sheets, and dirty bathrooms
Business reply on Google
Good morning Jae Sun. I'm very sorry to hear of the issues you experienced during your recent stay. If you would contact me directly I would appreciate it, I can be reached at 206 204 1180 during business hours. I appreciate your time and look forward to hearing from you. Thank you, Dan O’Leary General Manager
staff provided incorrect information regarding pool access at another location
Business reply on Google
Hello Elena Corden, Thank you for sharing your review here on google. I'm sorry for any confusion over the pool, and if you'd contact me directly at 206 204 1180 I'd be happy to help you. My Name is Dan O'Leary and I'm in my office daily. If you get my voice mail please leave a message and I will call you back promptly. Thank you.
hotel refused refund despite prior verbal agreement from staff
Business reply on Google
Hello Gon Avishay, Thankyou for sharing your experience here on google. I have researched your reservation and noted that there is indeed a mistake on your billing. You will now see that your card was billed for one night, and you were not charged for an early departure. I apologize for the mistake, and I hope you will chose Silver Cloud on your next visit to Seattle. Sincerely, Dan O'Leary General Manager
room was unclean and housekeeping service was delayed
The hotel charged higher rates for walk-in bookings.
Business reply on Google
Hello Ms Lovato-Kraut Can you let me know the names which you registered under so that I can research the situation. Thank you Jeff
Hotel refused medical discount and added unexpected parking fees
Business reply on Google
Hello Mr. Blagdon Thank you for taking the time to comment concerning your recent reservation with us. Please accept my apologies for any confusion surrounding your reservation made through booking.com. It is true that we do provide a patient discount and that one must book directly through the hotel to receive it. When booking through booking.com you are actually entering into an agreement with them as a third party reservation agency and we are not able to adjust that rate up or down. That is true if you use Priceline, Hotwire or any of the other third party booking engines. When booking through a third party we do find that we cannot control what they explain or do not explain i.e. parking charges, so we always send a confirmation out with all of the pertinent information ( see attached) Having said that, should your travel plans bring you back to Seattle I would invite you to book directly with the hotel and we can provide the Patient Discount and all of the pertinent information. Again, thank you for bringing this to our attention Confirmation attached Dear Savannah Blagdon, Thank you for choosing the Silver Cloud Hotel Seattle – Broadway for your reservation scheduled for arr
hotel refused to refund or reschedule a same-day reservation
Hotel refused package and manager made unprofessional accusations toward the guest.
Unprofessional staff and poor hotel environment with expensive parking fees.
Business reply on Google
Hello Mr Castle. Please accept my apologies for the gentleman who was having some difficulty finding the correct room the evening of the 6th. He did go to room 503 when in fact it should have been 505. I certainly apologize for that. We do in fact charge $35.00 plus tax for secure parking. As you may have found while in Seattle, parking is at a premium and while we do charge we are on the low end of the spectrum in the city. Thank you for reaching out and letting us know of your concerns. All the best to you. Jeff Pace General Manager
Unexpected parking and incidental fees added to the quoted room rate.
Business reply on Google
Hello Ms Bird, I'm terribly sorry to hear of your frustration concerning your experience. I truly am sorry if you were not aware that taxes are charged on top of the quoted rate of $159.00. The internet rate is $10.00 less than the rate that would be quoted at the hotel and can only be booked on line. We do also have a hospital discount which is 5% off of the best available rate through the hotel. Concerning the Credit card hold for incidentals, we do authorize your card for an additional amount so that you are able to charge to your room in the restaurant, Room service, Gift Shop and pay per view movies. The coffee and tea in your room is complimentary. Upon check out if you have not charged anything to your room the authorization is released. Could you tell me what name the reservation was under and I can research further as well. Thank you for bringing your concerns to my attention. Jeff
Hotel charged higher rates and fees than advertised online.