Sisley Nail Salon 01 (Polaris location)
💅 Beauty & Spa · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Acrylic nails broke and chipped within one week of service.
Business reply on Google
Hi Regan, Thank you so much for your kind words about Tyson — we’re so glad you loved his work. We’re very sorry to hear that your recent visit didn’t meet your expectations. That’s not the level of quality we want any of our clients to experience, especially when it comes to durability and value. For your information, Tyson is still part of our team, but he is temporarily rotating to another location due to a short staffing situation. We understand how important consistency is, and we apologize for any confusion. We would really like the opportunity to make this right for you. Please feel free to contact us so we can redo or fix your nails at no charge. Your satisfaction truly matters to us. Also, to help us address this internally, could you please let us know the name of the technician who worked on your recent visit? You’re welcome to send us a direct message as well. We appreciate your feedback and hope to have the chance to take care of you again. Sisley Nail Salon team
Nail polish dented due to poor drying and unreturned phone calls.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Nail technician failed to follow specific instructions for nail shape and coating.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Technician provided incorrect nail type, shape, and length.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Undisclosed upcharges and poor service quality during nail appointment.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Rude staff, long wait times, and poor quality pedicure service.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Staff member exhibited aggressive behavior and used racist language toward customers.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Manager was rude and accused customers of past negative behavior
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Technician rushed service, ignored requests, and caused a finger injury.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Poor quality nail application with inconsistent shape and premature lifting.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Technician caused physical injury and failed to meet nail length expectations.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Pedicure lacked standard services and staff was verbally aggressive.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Overcharged prices and poor quality nails that chipped within four days.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Staff failed to greet customers with appointments upon arrival
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Nails peeled and broke shortly after receiving a poor quality service.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Dip powder nails peeled after one day
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Poor nail shaping, refusal to fix errors, and premature nail lifting.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Frequent appointment rescheduling and inconsistent pricing
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
The pedicure service provided was of poor quality.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.
Unprofessional conduct and poor service from a specific nail technician.
Business reply on Google
Thank you for taking the time to share your experience. We’re truly sorry you left feeling disappointed. Since your visit, our salon is now under new ownership and management, and we’ve made significant changes to our team, service standards, sanitation procedures, and pricing transparency. We would genuinely appreciate the opportunity to welcome you back and allow you to experience these improvements. Please contact us directly and we’d be happy to offer 25% off your next visit as a courtesy. Your feedback is important to us, and we hope you’ll consider giving our salon another chance under the new management.