Six Seven Restaurant
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Parasitic worms found in salmon served at the restaurant.
Business reply on Google
Good morning, Lesa McIntyre, Please accept my apologies for the delayed response, and thank you for taking the time to share your experience. I am sincerely sorry to read about your Easter visit and the concerns you encountered. What should have been a special family celebration clearly fell far short of expectations. From the service challenges you described, to the concerns regarding your meal, and the way the situation was handled, I understand why you left feeling disappointed and frustrated. While we strive to provide attentive hospitality and memorable dining experiences for every guest, it is clear that we did not meet that standard during your visit. Most importantly, I regret that you did not feel your concerns were acknowledged with the empathy and care they deserved in the moment. I appreciate you sharing such detailed feedback, as it gives us the opportunity to review both our service and communication practices with our team. Guest feedback—especially when it highlights areas where we can improve—is invaluable. Thank you again for bringing this to our attention. I am sorry that your family's holiday meal was impacted, and I hope you and your family are doing well. Warm
The restaurant provided indifferent and dismissive service during a special occasion.
Server provided poor service and rushed the meal experience.
customer suffered severe food poisoning after eating at the restaurant
Business reply on Google
Hello Tina, My name is Peter Cranz I am the General Manager of Six Seven Restaurant. I’m sorry to hear you are not feeling well, we take these matters very seriously, and I was wondering if you could reach out to me at [email protected] so that I may get some more information about your experience. Best Regards, Peter Cranz General Manager
Excessive valet parking fees for minimal service distance
Business reply on Google
Hello Rebecca, Thank you for dining at Six Seven Restaurant and Lounge. I’m sorry to hear we did not give you the level of food and service the we strive to provide. We will address this review with the appropriate departments to insure we improve our standards. As for the valet we keep the price in line with surrounding properties, as well as there are other alternatives for parking that we suggest such as street parking, and the garage parking across the street. We hope you will give us another try so we can give you the experience you deserve, and if you do please contact me at [email protected] , so I may make sure of it. Best Regards, Peter Cranz General Manager
undercooked food, unprofessional service, and unauthorized extra charges
Business reply on Google
Hello RenYe, My name is Peter Cranz I am the General Manager of Six Seven Restaurant. First I want to thank you for taking the time to leave a review of Six Seven Restaurant and Lounge. I apologize about your experience with the food and the service, this issues will be discussed with the appropriated parties to insure there are no repeat occurrences. As for the parking, we’ve only offered Valet parking, and as you mentioned there are alternative options. I would love for you to give us another opportunity to serve you to give you the experience you deserve. If you do wish to dine with us again please email me at [email protected] so that I may set your reservation. I apologize for your experience again, and I hope to hear from you soon. Best Regards,
Staff refused to provide requested window seating despite availability.
Business reply on Google
Hello Teddy, My name is Peter Cranz I am the General Manager of Six Seven Restaurant. First I want to thank you for taking the time to leave a review of Six Seven Restaurant and Lounge. I apologize that you seemed to have had a bad time. I was wondering if you could reach out to me at [email protected] so that I may get some more information about your experience. I apologize for your experience again, and I hope to hear from you soon Berst Regards,
Server refused to accommodate a request to change tables.
Business reply on Google
Hello Kevin, My name is Peter Cranz I am the General Manager of Six Seven Restaurant. First I want to thank you for taking the time to leave a review of Six Seven Restaurant and Lounge, and I apologize for your experience. We strive to provide the best possible customer service to all of our guest and it seems as we have failed you on this occasion. We would love to provide you with experience you deserved, please email me at [email protected] so that I can make sure you get that experience. Best Regards,
The mac and cheese was excessively greasy and inedible.
Business reply on Google
Kaushik, Thank you very much for taking the time to leave a comment and I am sorry to hear about your experience with our food. The Mac and Cheese is one of our best sellers, and it seems from the pictures we failed you. If you would be kind enough to reach out to me at [email protected], I would love to invite you back for another experience to give you the dining experience we should have given you Best Regards, Peter Cranz General Manager
Waitress displayed rude behavior and discriminatory service based on tip expectations.
Business reply on Google
Hello LZ, Thank you for sharing your experience. I’m really sorry to hear that the service didn’t meet your expectations, especially because we strive to provide memorable experiences and great service. We’re taking your feedback seriously to improve our service and make sure everyone feels welcomed and well cared for. I hope you’ll give us another chance to provide the experience you deserve. Best Regards, Peter Cranz General Manager
Server acted aggressively and demanded a higher tip from the customer.
Business reply on Google
Hello BK, Thank you for sharing your experience. I’m really sorry to hear that the service didn’t meet your expectations, and asking for tips is never acceptable. I apologize for any frustration this caused. We’re taking your feedback seriously to improve our service and make sure everyone feels welcomed and well cared for. I hope you’ll give us another chance to provide the experience you deserve. Best Regards, Peter Cranz General Manager
The server provided poor service and delayed the final check.
Business reply on Google
Dear Dang, Thank you for sharing your experience. I’m really sorry to hear that the service didn’t meet your expectations, especially in such a beautiful setting where we strive to provide memorable experiences. It sounds like there was a miscommunication regarding your order timing and the closing hours, and I apologize for any frustration this caused. We’re taking your feedback seriously to improve our service and make sure everyone feels welcomed and well cared for. I hope you’ll give us another chance to provide the experience you deserve. Sincerely, Volkan Temel Director of Outlets
Staff refused to seat customer at available table before guest arrival
Business reply on Google
Dear Valentina, Thank you for taking the time to share your experience with us. First and foremost, please accept our heartfelt apologies for the disappointing experience on such a special occasion. We genuinely regret that our seating policy, meant to streamline service, left you feeling undervalued and uncomfortable—especially as a loyal guest of over six years. Your anniversary should have been memorable for the right reasons, and we're truly sorry we missed the mark. Your feedback about the policy and its impact on your experience is invaluable. We are actively reviewing how we can adapt our approach to better serve guests like you who come to us for an exceptional dining experience. We deeply regret that this situation led you to leave, and we are committed to ensuring future visits reflect the premium experience you deserve. Please let us know if you would consider giving us another chance. We would love to welcome you back and show you the warm, attentive hospitality we strive to provide. Warm regards, Volkan Temel Director of Outlets, The Edgewater Hotel
Staff provided poor customer service and incorrectly scheduled the reservation.
Business reply on Google
Daniel, Thank you for bringing this to our attention. I am deeply sorry to hear about your recent experience with our reservation service. Your feedback is very important to us, and it’s clear we fell short of our usual standards. Please accept our sincerest apologies for the confusion and the inconvenience caused by the incorrect reservation date. I also regret that our staff member did not provide the welcoming and professional service that we strive to deliver to all our guests. We would love the opportunity to make this right and ensure you have the dining experience you were looking forward to. If you’re willing to give us another chance, please contact me directly at [email protected], and I will personally take care of your reservation and ensure everything is perfect for your visit. Again, we apologize for this situation and hope to have the chance to welcome you to our restaurant during your vacation. Best regards, Volkan Temel Director of Outlets
Excessive noise levels and slow service hindered the dining experience.
Business reply on Google
Cougracer67, Thank you for your feedback. We apologize for the noisy ambiance and slow service you experienced during your visit. We understand how important a relaxing dining environment is and will address the issue with our music and acoustics. We're sorry to hear that the salmon did not meet your expectations, but we're glad you enjoyed the clam chowder and dessert. Your input is valuable to us, and we will work on improving these aspects to ensure a better experience next time. We hope you'll give us another chance in the future. Cheers! Sincerely, Volkan Temel Director of Outlets
Long wait times and poor service during a birthday dinner.
Business reply on Google
Ziyi, Thank you for sharing your feedback with us, and I’d like to extend a belated happy birthday to you. I’m truly sorry to hear that your celebration at our restaurant did not live up to your expectations. Your experience, as described, is concerning and certainly not the standard we strive to meet. Regarding the issues you faced – the misunderstanding around the cake cutting fee, the delay in receiving your main dishes, and the discrepancy in service times – we are keen to understand more so we can make immediate improvements. Your detailed feedback is invaluable in helping us address and rectify these concerns. Could you please provide us with some additional details about your visit? For instance, the date and time of your visit would help us to identify the staff involved and understand the service flow better. Additionally, any specifics about the dishes you ordered and the discrepancies you noticed would be greatly appreciated. This will enable us to take targeted actions to prevent such incidents in the future. We are committed to providing our guests with exceptional dining experiences, and your input is critical in helping us achieve this goal. Please feel free to reach
Slow service, inattentive staff, and unfulfilled order requests.
Business reply on Google
Gennady, Thank you so much for taking the time to leave a comment, i am terribly sorry about your experience. I have left you a VM and if you would like to return my call at your convenience, we would love to make this right by you. Sincerely, Volkan Temel Director of Outlets
Restaurant manager ignored reservation request for a specific table
The food quality was poor and did not match the menu.
poor food quality and missing items in the order
Business reply on Google
Mihir, My apologies for the experience you had in Six Seven yesterday. This is by no means what we expect from our team and for that I am very sorry. Your comments will be shared with our team to ensure they understand the impact of the missed service opportunities that you should not have endured. Sincerely, Volkan Temel Director of Outlets