Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized charges and false damage claims reported by customer
Business reply on Google
Hello Ray, I am truly sorry to hear about the difficulties you and your mum faced during such a sensitive time. It’s concerning to learn about the communication issues and the unexpected charges, as well as the misunderstanding regarding the vehicle damage. We strive to provide a seamless experience, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will be addressing these issues to improve our service. Thanks, The SIXT team -Kervin A.
Reserved vehicle unavailable and final price differed from original quote
Business reply on Google
Hello Sergio, Thank you for sharing your feedback with us. We're pleased to hear that our staff were friendly and responsive, but we apologise for the issues you encountered with the reservation process and vehicle availability. We understand how frustrating it must have been to receive a different vehicle and to experience discrepancies in pricing and vehicle condition. Your comments are invaluable, and we will work on improving our reservation system and transparency to enhance customer satisfaction. Thanks, The SIXT team -Michelle
Rental company failed to honor promised refueling compensation resulting in extra charges
Business reply on Google
Hello L Aylor, I apologise for the inconvenience and the long wait time you experienced, especially given the late hour and your long drive ahead. We understand how important it is to have your reserved car ready on time and are looking into what went wrong. Thank you for bringing this to our attention, and we hope to improve your experience in the future. -Baberly
unjustified late fees and unsubstantiated vehicle damage charges
Business reply on Google
Hello Tiffany, I’m sorry to hear about your experience and the concerns you've raised regarding the charges and damage claims. We understand how frustrating this situation must be and take such matters seriously. We would like to investigate this further and address your concerns. Please reach out to our customer service team with your rental details so we can assist you directly. Thanks, The SIXT team - Theresa
Vehicle smelled of smoke and had undocumented exterior damage
Business reply on Google
Hello Mary, I’m sorry to hear about your experience with the vehicle smelling of cigarette smoke and the inconvenience of having to return to the airport for a switch. We also apologise for the oversight regarding the scratches not being documented. Your feedback is important to us, and we will work to improve our processes. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Reserved vehicle unavailable and replaced with a more expensive option.
Business reply on Google
Hello Danny, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced with the unavailability of your chosen car and the unexpected cost increase. We strive to provide a seamless experience and are sorry to hear we fell short during your visit. Your comments are valuable, and we will work to improve our service. Thanks, The SIXT team - Michelle
Customer was overcharged for a vehicle downgrade and faced damage claims.
Business reply on Google
Hello An Tran, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the vehicle change and the subsequent stress from the damage claim. It's great to hear that the claim was resolved to your satisfaction, but I understand the overall experience was not ideal. Your feedback is valuable, and we'll work on improving our processes to ensure a smoother experience for our customers. Thanks, The SIXT team -Michelle
Unhelpful staff, vehicle cleanliness issues, and unexpected rental price increases.
Business reply on Google
Hello Abdulkabir Yahya, Thank you for taking the time to share your experience with us. I apologise for the inconvenience you faced with the vehicle availability and the service you received from our representative. It's disappointing to hear about the issues with the vehicle's condition and the lack of assistance from our team. We value your feedback and will use it to improve our services. -Baberly
Customer wrongly accused of vehicle damage by rental company
Business reply on Google
Hello Eliane, Thank you for sharing your feedback with us. I'm sorry to hear about your recent experience and any inconvenience you may have faced. We strive to provide excellent service, and your comments will help us improve. Please feel free to reach out if there's anything specific you'd like to discuss further. Thanks, The SIXT team - Baberly
excessive wait times and disorganized vehicle pickup process at airport location
Business reply on Google
Hello Kambri, Thank you for sharing your experience with us. I apologise for the long wait and the confusion you encountered at our airport location. It's disappointing to hear about the issues with finding your car and the lack of clear guidance from our staff. I'm glad to know that the drop-off in Galveston went smoothly, and we appreciate your feedback as we strive to improve our services. Thanks, The SIXT team - Theresa
Rental car denied due to invalid ID claim
Business reply on Google
Hello Clayton, I’m truly sorry to hear about the inconvenience you faced with your reservation and the issues with your ID. I understand how frustrating it must have been to miss your appointment and have to pay more elsewhere. We value your past loyalty and regret that this experience has affected your view of us. Thanks, The SIXT team - Theresa
Unexpected fees, poor service, and failure to provide booked vehicle.
Business reply on Google
Hello Summer, I’m truly sorry to hear about your recent experience with us. It’s disappointing to learn about the issues you faced with the shuttle service, unexpected fees, and the vehicle provided. We strive to offer a seamless and professional service, and it seems we fell short in your case. Your feedback is invaluable, and we’ll be addressing these concerns with our team to improve our service. Thanks, The SIXT team - Jan
Company charged customer for pre-existing vehicle damage without providing proof.
Business reply on Google
Hello Calvin, I’m sorry to hear about your experience with the damage claim and the communication issues you’ve faced. We strive to ensure a smooth rental process and it’s disappointing to learn that we fell short in your case. Your feedback is important, and I will ensure it is shared with our team to improve our processes. Please feel free to reach out again, and we’ll do our best to assist you further. Thanks, The SIXT team -Michelle
Staff failed to address a firearm left in a rental vehicle.
Business reply on Google
Hello Yasmeen, I am truly sorry to hear about your experience and the serious safety issue you encountered at our IAH location. We deeply apologise for the lack of urgency and assistance you received, as customer safety is indeed our top priority. Your feedback is invaluable, and we are committed to addressing this matter with the seriousness it deserves. Thank you for bringing this to our attention. Thanks, The SIXT team -Dave
Staff provided poor service and refused to assist the customer.
Business reply on Google
Hello Zinah, Thank you for sharing your experience with us. I apologise for the inconvenience you faced during your visit, particularly with the communication and waiting time. We strive to provide excellent service, and it's clear we fell short in this instance. Your feedback is invaluable, and we will address these issues to improve our customer experience. Thanks, The SIXT team - Jan
Company attempted to charge customer for pre-existing vehicle damage.
Business reply on Google
Hello Kimberly, Thank you for sharing your experience with us. I apologise for the inconvenience you faced regarding the wheel rim damage claim and the cleanliness of the vehicle. It's great to hear that our attendant was able to assist you, but I understand that the situation should have been handled better from the start. We appreciate your feedback and will use it to improve our services. Thanks, The SIXT team -Michelle
Customer overcharged for rental modification and excessive toll fees
Business reply on Google
Hello Thomas, I’m sorry to hear about your recent experience with us. It sounds like there was some confusion regarding the reservation change and toll charges, and I apologise for any inconvenience this caused. We appreciate your feedback and will use it to improve our services. Thank you for taking the time to share your thoughts. Thanks, The SIXT team - Theresa
rental vehicle provided with persistent low tire pressure issue
Business reply on Google
Hello Jim, I’m sorry to hear about the issues you experienced with the tyre pressure during your rental. We understand how frustrating this must have been and apologise for any inconvenience it caused. Your feedback is important to us, and we will ensure our team addresses this to improve our services. Thanks, The SIXT Rent a Car Houston Airport team - Theresa
Reserved vehicle was unavailable upon arrival causing significant wait times
Business reply on Google
Hello Kate, I’m truly sorry to hear about your frustrating experience with us and the inconvenience caused by not having the Suburban ready for you. It’s disappointing to learn that our team did not handle the situation effectively and that communication was lacking. We appreciate your feedback and will use it to improve our service and ensure better experiences for our customers in the future. Thank you for bringing this to our attention. Thanks, The SIXT team -Michelle
rental company falsely accused customer of vehicle damage to collect fees
Business reply on Google
Hello SK, I’m sorry to hear about your experience with us at both the IAH and DFW locations. We take claims of damage very seriously and apologise if this has caused any frustration or inconvenience. Your feedback is important, and we will investigate this matter further to ensure transparency and fairness in our processes. Thank you for bringing this to our attention. -Baberly