SIXT Car Rental - Jacksonville International Airport (JAX)
🚙 Rental Cars · 2400 Yankee Clipper Dr · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member falsely accused customer of being intoxicated and refused service.
Business reply on Google
Hello Alex, I’m sorry to hear about your experience at our Jacksonville International Airport location. It’s concerning to learn about the interaction you described, and I apologise for any discomfort this caused. We value your feedback and will address this with our team to ensure better service in the future. Thanks, SIXT Car Rental - Jacksonville International Airport (JAX) -Baberly
Rental denied due to local residency policy without alternative assistance.
Business reply on Google
Hello rfrantzich, I’m sorry to hear about your experience at our location and the inconvenience it caused. We understand how frustrating it must have been not to be able to rent a car as planned. Your feedback is important to us, and we will review our policies to improve our service. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Jacksonville International Airport (JAX) - Theresa
The company failed to return the rental deposit within the timeframe.
Business reply on Google
Hello Don Miquel, I apologise for the delay in the reimbursement of your deposit and for any inconvenience this has caused. I understand how frustrating it must be to wait longer than expected. We appreciate your feedback and will look into this matter to improve our processes. Thank you for bringing this to our attention. Thanks, The SIXT team -Kervin A.
The rental agency refused a refund after a disputed cancellation.
Business reply on Google
Hello Rick, Thank you for your feedback. I apologise for the inconvenience you experienced with your military auto-extended driver's licence. We appreciate your service and will review our policies to better accommodate such situations in the future. Thanks, SIXT Car Rental - Jacksonville International Airport (JAX) - Theresa
Staff used deceptive tactics and filed a false damage claim.
Business reply on Google
Hello Caitlyn, I’m sorry to hear about your experience at our Jacksonville Airport location. It’s concerning to learn about the misinformation and pressure you felt during your rental process, as well as the subsequent damage claim issue. We appreciate your feedback and will address these matters with our team to ensure better service in the future. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Jacksonville International Airport (JAX) -Michelle
The rental company charged excessive fees for refueling the vehicle.
Business reply on Google
Hello David, I’m sorry to hear about your experience with the refuelling charges and the unexpected fees. We strive to provide clear and fair pricing, and it seems we fell short in this instance. Your feedback is valuable, and we will review our policies to ensure better transparency in the future. We hope you might reconsider us for your future car rental needs. Thanks, The SIXT team - Theresa
Staff member was rude when asked for directions to another company.
Business reply on Google
Hello Leo, Thank you for your feedback and for being a loyal customer. We apologise for the experience you had with our staff member and for any inconvenience it caused. We strive to provide excellent customer service, and your comments will help us address this issue. We look forward to seeing you again and ensuring a more positive experience in the future. Thanks, The SIXT team -Jean
Staff failed to open the rental branch at the scheduled time.
Business reply on Google
Hello Andrew, I’m sorry to hear about your experience with us and the inconvenience caused by the delay in assistance. We understand how frustrating it must have been to wait without support, and we apologise for not meeting your expectations. Your feedback is important, and we will address this issue to improve our service. Thanks, The SIXT team - Jan
Unjustified damage claim filed after vehicle return inspection.
Business reply on Google
Hello Ahmad, Thank you for sharing your experience with us. I apologise for the inconvenience and confusion regarding the damage claim after your rental. We understand your concerns about the inspection process and the timing of the damage identification. Your feedback is important, and we'll use it to improve our procedures. Thanks, The SIXT team -Dave
Company falsely accused customer of tire damage to charge extra fees.
Business reply on Google
Hello Derek, Thank you for sharing your feedback with us. We're pleased to hear that you had a great experience with the car and our team during pickup and return. However, I apologise for the concern caused by the email regarding the tyre pressure. We take such matters seriously and would like to investigate further to ensure a fair resolution. Thanks, The SIXT team -Jean
Customer was misled into paying for unauthorized insurance charges.
Business reply on Google
Hello Britney, I’m sorry to hear about your husband's experience with the rental process and the unexpected charges for the LDW. We strive for transparency and it's concerning to hear about the issues you faced. Your feedback is important to us, and we will investigate this matter further to ensure it doesn't happen again. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Company falsely charged customer for windshield damage after inspection.
Business reply on Google
Hello Amanda, Thank you for sharing your experience with us. I apologise for the inconvenience and frustration caused by the unexpected charge for the windshield chip. It's concerning to hear about the discrepancy after the thorough inspection by Tatyana, and I assure you this is not the standard we strive for. Please reach out to our customer service team so we can investigate this matter further. Thanks, The SIXT team - Theresa
Customer charged excessive fees for minor vehicle maintenance issue
Business reply on Google
Hello L H, I’m sorry to hear about your experience with the tail light issue and the charges you received. We understand how frustrating this must be and apologise for any inconvenience caused. Your feedback is important to us, and we will review this matter to ensure it is addressed appropriately. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Customer disputes false damage claim for tire repair charges
Business reply on Google
Hello Danielle, I’m sorry to hear about your experience with the damage report and the concerns it has caused. We take such matters seriously and would like to investigate this further to address your concerns. Please reach out to our customer service team directly so we can assist you more effectively. Thanks, The SIXT team - Dave
unjustified damage charges applied after vehicle return inspection
Business reply on Google
Hello Amy, Thank you for sharing your experience with us. I apologise for any distress this situation has caused and understand your concerns regarding the damage claim. We take such matters seriously and would like to investigate this further to ensure a fair resolution. Please reach out to our customer service team so we can assist you directly. Thanks, The SIXT Rent a Car Jacksonville Int Airport team - Daven
Company falsely charged customer for pre-existing vehicle damage.
Business reply on Google
Hello Heather, I’m sorry to hear about your experience with the chipped paint on the vehicle and the subsequent charges. We understand how frustrating this situation must be and appreciate your feedback. Please know that we take such matters seriously and will review our processes to ensure transparency and fairness. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Jacksonville Int Airport team - Jan
Unexpected high additional fees charged beyond the initial booking price.
Business reply on Google
Hello Jack, Thank you for sharing your feedback with us. I apologise for the unexpected fees you encountered during your rental experience, and I understand how this could be frustrating. We strive to provide competitive pricing and will take your comments into consideration to improve our services. We hope to have the opportunity to welcome you back in the future. Thanks, The SIXT team - Jan
The rental vehicle had expired registration and an insurance suspension.
Business reply on Google
Hello Katarzyna, I’m truly sorry to hear about your recent experience with us at SIXT Jacksonville. It's concerning to know that the car you rented had expired registration and an insurance suspension stop, leading to such an unsettling situation. We apologise for the oversight and the distress it caused you. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again. Thanks, The SIXT team -Dave
Incorrect damage charges applied despite customer documenting vehicle condition at pickup.
Business reply on Google
Hello Erhardt, we're sorry to hear about your experience with the upgrade and insurance process, as well as the issues with the online photo tracking. We understand your frustration with the time spent and the confusion regarding the damage report. We value your feedback and will look into improving our processes to ensure a smoother experience in the future. -Jean
Company falsely accused customer of vehicle damage after return
Business reply on Google
Hello Prudence, We're very sorry to hear about the experience you had with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan