SIXT Car Rental - John F. Kennedy International Airport (JFK)
🚙 Rental Cars · 3-12 Federal Cir · JFK International Airport
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged fees for a car that was never rented.
Business reply on Google
Hello Mike, I’m sorry to hear about your experience with our cancellation policy and the difficulty you faced in reaching our staff. We understand how frustrating it must have been to incur fees for a car you never rented. Your feedback is important to us, and we will work on improving our communication and flexibility. Thanks, The SIXT team - Jan
The rental car provided had non-functional windows.
Business reply on Google
Hello Fares, I’m truly sorry to hear about your experience with the car rental and the issues with the windows. It’s disappointing to learn that our team was unable to provide a satisfactory solution at the time. We value your feedback and will address this with our team to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team -Michelle
Customer experienced a forty minute wait for a reserved rental vehicle.
Business reply on Google
Hello Peiyin, I'm sorry to hear about your disappointing experience with Avis at JFK Airport. It's understandable that after a long flight, you would expect a smooth and timely pickup, especially with a reservation made so far in advance. We appreciate your feedback and will ensure it is passed on to the relevant team to help improve future experiences. Thank you for sharing your thoughts with us. Thanks, The SIXT team -Michelle
Company falsely charged customer for pre-existing vehicle damage
Business reply on Google
Hello Faith, Thank you for sharing your experience with us. I apologise for the inconvenience you faced regarding the pricing and the issue with the car inspection. It's concerning to hear about the scuff charge and the lack of pre-rental examination. We take these matters seriously and will look into this to ensure better service in the future. Thanks, The SIXT team -Michelle
Company provided a smaller vehicle than the one reserved.
Business reply on Google
Hello James, I’m sorry to hear about your experience with the car size and the pricing issue you encountered. We aim to provide a comfortable and seamless rental experience, and it's disappointing to know we fell short in your case. Your feedback is important, and we'll use it to improve our services. Thanks, The SIXT team - Jan
Employee allegedly stole personal items from a customer's bag.
Business reply on Google
Hello Kenisa, I am truly sorry to hear about your boyfriend's experience and the distressing situation with the missing items. We take such matters very seriously and assure you that we are conducting a thorough investigation. Your feedback is invaluable, and we are committed to addressing this issue promptly. If there's anything further you wish to discuss, please feel free to reach out to us directly. Thanks, The SIXT team - Jan
Reservation lost and price increased significantly at the rental desk
Business reply on Google
Hello E.Patricia, I’m sorry to hear about your experience at our JFK location and the issues with your reservation and pricing. We strive to provide transparent and reliable service, and it’s disappointing to learn that we fell short in your case. Your feedback is important, and we will address these concerns with our team to prevent similar situations in the future. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Vehicle provided was in poor condition and customer service stopped responding.
Business reply on Google
Hello Vincent, we're truly sorry to hear about your disappointing experience with us at SIXT. It’s concerning that the vehicle you received was not in good condition and that your attempts to follow up with customer service went unanswered. We strive to provide reliable vehicles and excellent service, and it’s clear we fell short in your case. Your feedback is invaluable, and we will address these issues to prevent them from happening in the future. Thanks, The SIXT team -Jean
The local branch is unresponsive regarding a lost item inquiry.
Business reply on Google
Hello Lindsey, we're sorry to hear about the difficulties you’ve experienced with retrieving your lost item and the lack of communication from our JFK location. We understand how frustrating this must be and apologise for any inconvenience caused. Your feedback is important to us, and we will address this issue with the local branch to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team -Jean
Manager failed to provide promised voucher after multiple follow-up attempts.
Business reply on Google
Hello Hassan, I’m sorry to hear about your experience and the lack of follow-up regarding the voucher. We strive to provide excellent service and it seems we fell short in this instance. Your feedback is important to us, and we will address this internally to ensure it doesn’t happen again. We hope you might reconsider us in the future. Thanks, The SIXT Rent a Car JFK Airport team - Theresa
Vehicle provided was dirty and staff falsely claimed damage upon return.
Business reply on Google
Hello Anthony, I’m sorry to hear about your recent experience with us and the issues you encountered with the car's condition and the inspection process. We strive to maintain high standards and it seems we fell short this time. Your feedback is important, and we will address these concerns with our team to prevent future occurrences. We hope to have the opportunity to restore your trust in the future. Thanks, The SIXT Rent a Car JFK Airport team - Jan
Unjustified charges for vehicle damage after return
Business reply on Google
Hello Jason, I’m sorry to hear about your experience and the charge for the scratch on the vehicle. We understand how important it is to have a thorough inspection process, and I apologise if this was not conducted properly during your drop-off. Please reach out to our customer service team so we can investigate this matter further and assist you. Thanks, The SIXT Rent a Car JFK Airport team -Michelle
Incorrect vehicle provided and inaccurate return status tracking
Business reply on Google
Hello A T, I’m sorry to hear about your experience with us and the issues you faced with the vehicle class and audio system. I apologise for the inconvenience caused by the confusion over your vehicle return. We appreciate your feedback and will use it to improve our service. Thanks, The SIXT Rent a Car JFK Airport team - Theresa
Long wait time despite prepaid online check-in
Business reply on Google
Hello Igor, I’m sorry to hear about your experience with the long wait time and lack of priority pick up. We strive to provide efficient service, and it's disappointing to know we fell short during your visit. Your feedback is valuable, and we'll work on improving our processes. Thanks, The SIXT team - Daven
Reserved vehicles unavailable, long wait times, and poor vehicle condition.
Business reply on Google
Hello Kunaal, I’m truly sorry to hear about your disappointing experience with us. It’s concerning to know that the car you booked wasn’t available, the wait time was long, and the vehicle had issues. We also regret that you found our customer service difficult to reach. Your feedback is invaluable, and we’re committed to addressing these issues to improve our service. Thanks, The SIXT Rent a Car JFK Airport team - Theresa.
Rental car had a leaking tire and company filed false damage claim
Business reply on Google
Hello Slava, we're truly sorry to hear about your experience with us at our JFK Airport location. It’s disappointing to learn about the issues you faced with the tyre and the subsequent damage claim, and I apologise for any inconvenience this caused. We appreciate your feedback and will use it to improve our service and ensure such situations are handled better in the future. Thank you for bringing this to our attention. -Jean
Staff attempted to charge extra for an unrequested vehicle upgrade.
Business reply on Google
Hello BNT Xtreme 145, Thank you for sharing your experience with us. I apologise for the inconvenience you faced regarding the vehicle upgrade and the unexpected charges. It's concerning to hear about the situation with Anthony, and I assure you that we will address this internally to prevent it from happening again. Please feel free to reach out if you have any further concerns or need assistance. -Baberly
Unjustified cleaning and odor removal charges applied after vehicle return.
Business reply on Google
Hello L. Power, I’m sorry to hear about your experience with us and apologise for any inconvenience caused. It’s concerning to learn about the communication issues and the unexpected charges you faced. We take these matters seriously and would like to investigate further to address your concerns. Please reach out to our customer service team at [email protected] so we can assist you directly. -Jean
Excessive wait times and vehicle provided with nearly empty fuel tank.
Business reply on Google
Hello Corey, I sincerely apologise for the frustrating experience you had with us at JFK Airport. Waiting for your car and then finding it without gas is certainly not the standard we aim for, and I understand how this added unnecessary stress to your journey. I also regret the inconvenience caused by the lack of follow-up regarding your gas reimbursement. Your feedback is invaluable, and we are committed to addressing these issues to improve our service. -Jean
Rental vehicle provided was unsafe and suffered mechanical failure
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Thanks, - Theresa.