SIXT Car Rental - Los Angeles International Airport (LAX)
🚙 Rental Cars · Rental Car Facility · Los Angeles
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company refused to refund rental fee after denying vehicle pickup
Business reply on Google
Hello Katie, I’m sorry to hear about the issues you faced with your rental experience and the frustration caused by the refund process. It’s important to us that our customers have a smooth experience, and I apologize for any inconvenience this situation has caused. We appreciate your feedback and will use it to improve our processes. If there’s anything else we can do to assist, please let us know. Thanks, SIXT Car Rental - Los Angeles International Airport (LAX) - Jemuelle B.
Rental vehicle had a dangerous braking system malfunction
Business reply on Google
Hello Keski Lin, I’m truly sorry to hear about your experience with us at LAX, especially regarding the long wait for the shuttle, receiving a different vehicle, and the serious braking issue you encountered. Your safety is our top priority, and I apologise for any distress this may have caused. We appreciate your feedback and will ensure it is addressed with our team to prevent similar issues in the future. Thanks, The SIXT team -Baberly
Customer charged significantly higher price at counter than online rate.
Business reply on Google
Hello Burak, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the pricing at our Los Angeles Airport location. We understand your frustration with the price difference and appreciate your feedback on the importance of checking online prices. Your comments are valuable to us, and we will use them to improve our service. Thanks, The SIXT team -Kervin A.
Rental vehicle provided with two damaged tires and poor management communication.
Business reply on Google
Hello Farzin, I’m truly sorry to hear about your frustrating experience with the vehicle safety and communication at our location. We apologise for the oversight with the damaged tires and the lack of follow-up from our team. Your feedback is invaluable, and we will be addressing these issues to prevent future occurrences. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Los Angeles International Airport (LAX) -Kervin A.
Customer charged for pre-existing vehicle damage after verbal assurance.
Business reply on Google
Hello J Blue, I’m sorry to hear about your experience and the concerns regarding the damage charges. We understand how important it is to have clear communication and transparency in these situations. Please know that we take such matters seriously and would like to discuss this further to see how we can assist. Feel free to reach out to our customer service team directly. Thanks, The SIXT team - Jan
Unjustified damage claims and poor shuttle bus maintenance.
Business reply on Google
Hello Austin, Thank you for sharing your feedback with us. I apologise for the inconvenience you experienced with the shuttle bus and the condition of the car not meeting your expectations. We take your concerns about the vehicle inspection process and shuttle service seriously and will address them with our team. Your insights are valuable to us, and we appreciate your input. Thanks, The SIXT team -Kervin A.
Customer charged for pre-existing vehicle damage sent to collections
Business reply on Google
Hello John, I’m sorry to hear about your experience with us at LAX. It’s concerning to learn about the issues with the add-ons and the charges for pre-existing scratches. We take these matters seriously and would like to investigate further. Please reach out to our customer service team so we can address your concerns. -Baberly
Company refused reserved vehicle and demanded extra payment for same category
Business reply on Google
Hello Josinaldo, I'm truly sorry to hear about your recent experience and the inconvenience caused by the delay and subsequent issues with your car rental. We understand how frustrating it must have been to arrive and face unexpected charges and difficulties with cancellation. Your feedback is important to us, and we will investigate this matter further to ensure it doesn't happen again. Thank you for bringing this to our attention. Thanks, The SIXT team-Angelica
Rental car has a faulty tire and support refused local exchange.
Business reply on Google
Hello Jody, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the low tire and the interaction with our agent, Charlie. We strive to provide excellent customer service, and it's disappointing to hear we fell short in this instance. Your feedback is invaluable, and we'll use it to improve our services. Thanks, The SIXT team - Jan
customer disputed unfair damage charges for pre-existing vehicle scratches
Business reply on Google
Hello Martín, Thank you for sharing your experience with us. I apologise for the inconvenience you faced regarding the scratches and the subsequent handling of your concerns. We appreciate your advice on documenting the vehicle's condition and will use your feedback to improve our processes. If there's anything further you'd like to discuss, please feel free to reach out. Thanks, The SIXT team - Theresa
customer falsely accused of causing vehicle damage to incur extra charges
Business reply on Google
Hello Vanessa, Thank you for sharing your detailed feedback with us. We're pleased to hear that you've had positive experiences with us in the past, but we're truly sorry to learn about the issues you faced during your recent rental return. We understand your concerns regarding the damage claim and the process involved, and we apologise for any inconvenience this has caused. Your feedback is invaluable, and we will use it to improve our services and ensure a better experience for all our customers. -Baberly
Customer charged for rental vehicle that was never provided
Business reply on Google
Hello Yasin, I’m sorry to hear about your recent experience with us and the issues you faced with the vehicle condition and customer service. It’s concerning to learn that despite providing all necessary documentation, you were denied the rental and faced challenges with our refund policy. We strive to provide excellent service and it’s clear we fell short in your case. Your feedback is invaluable, and we will use it to improve our services. Thanks, The SIXT team - Theresa
Rental denied and refund refused for reservation
Business reply on Google
Hello Yasin, I’m sorry to hear about your disappointing experience with us at SIXT. I apologise for any inconvenience caused by the denial of your rental and the subsequent issues with your reservation. We strive to provide fair and reasonable solutions, and it’s concerning to hear that we fell short in your case. Your feedback is invaluable, and we will use it to improve our services. Thanks, SIXT Car Rental - Los Angeles International Airport (LAX) - Theresa
Company falsely accused customer of vehicle damage after initial inspection clearance.
Business reply on Google
Hello Rachael, I’m truly sorry to hear about your experience with us at our LAX location. It’s concerning to learn about the issues with the vehicle downgrade and the unexpected damage claim. I apologise for the lack of communication regarding your request for the vehicle’s log and image history. We value your feedback and will investigate this matter further to improve our service. Thanks, The SIXT team - Theresa
Rental car was unavailable and staff provided unprofessional service
Business reply on Google
Hello Nguyen, I’m truly sorry to hear about your experience with us at Los Angeles International Airport. It’s disappointing to learn that the vehicle you booked was not ready and that you felt misled and treated unprofessionally. We value your loyalty and past experiences with SIXT and would like to address this situation to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Customer wrongly charged for pre-existing vehicle damage sent to collections
Business reply on Google
Hello Rob, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with the service at the counter and the unexpected damage notice. We take such matters seriously and are committed to resolving issues efficiently. Please reach out to our customer service team so we can assist you further. Thanks, SIXT Car Rental - Los Angeles International Airport (LAX) - Dave
Staff attempted to charge for pre-existing vehicle damage.
Business reply on Google
Hello Veronica, I’m sorry to hear about your frustrating experience with us. We apologise for any pressure you felt regarding additional insurance and the lack of clear communication about the rental process and app usage. It's good to know you had evidence of the pre-existing scratch, and we understand how important transparency is. Your feedback is invaluable, and we will work on improving our customer service and communication. Thanks, The SIXT team - Jan
Unsafe vehicle provided and unauthorized charges applied after breakdown.
Business reply on Google
Hello Victoria, I’m truly sorry to hear about the issues you faced with the vehicle and the subsequent customer service experience. It’s concerning to know that you felt unsafe and that the situation was not handled to your satisfaction. We understand your frustration regarding the unexpected charge and lack of response, and we will look into this matter further. Thank you for bringing this to our attention, and we apologise for any inconvenience caused. Thanks, The SIXT team - Theresa
Staff provided conflicting information regarding electric vehicle charging requirements.
Business reply on Google
Hello Dominic, I’m truly sorry to hear about your disappointing experience with us at our LAX location. It’s concerning to learn about the issues you faced with vehicle availability, the misinformation regarding the EV re-charge, and the lack of helpful customer service. We appreciate your feedback as it helps us improve our processes and ensure better experiences for our customers in the future. Thanks, SIXT Car Rental - Los Angeles International Airport (LAX) - Michelle
Customer charged for a cancelled reservation despite manager's verbal confirmation.
Business reply on Google
Hello Jake, I’m sorry to hear about the issues you faced with your reservation and the challenges in reaching our LAX branch. It’s concerning to learn about the charge for the previous reservation and the difficulties in communication. We value your feedback and will look into this matter to improve our service. Please feel free to reach out to our customer service team again for further assistance. Thanks, The SIXT team - Theresa