SIXT Rent A Car New York City Upper East Side
🚙 Rental Cars · 176 East 97th Street iPark Garage · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer perceives staff as unprofessional and dishonest
Business reply on Google
Hello Ty, Thank you for sharing your thoughts with us. We understand the importance of having honest and professional staff, and we are committed to improving our service. Your feedback is invaluable, and we hope to have the opportunity to change your perception in the future. Thanks, The SIXT Rent A Car New York City Upper East Side - Jan
Incorrect late return fees charged despite timely vehicle return
Business reply on Google
Hello Sumana, I am truly sorry to hear about the issues you faced during your recent rental experience with us. It is concerning to learn about the delays, billing inaccuracies, and the inconvenience you experienced. We appreciate your feedback and will use it to improve our processes to ensure better service in the future. Thank you for bringing this to our attention, and we apologise for any frustration caused. Thanks, SIXT Rent A Car New York City Upper East Side -Baberly
Rental reservation cancelled and refund not processed as promised
Business reply on Google
Hello Steven, I’m sorry to hear about the issues you faced with the block on your account and the inconvenience it caused. It’s disappointing to learn that the refund hasn't been processed as promised and that you had to deal with additional travel expenses during such a busy period. We value your feedback and will be looking into this matter to ensure it is resolved. Thanks, The SIXT Rent A Car New York City Upper East Side - Kervin A.
The customer service staff was challenging to deal with.
Business reply on Google
Hello Aaron, Thank you for your feedback. I'm glad to hear you appreciated the quality of our cars, but I apologise for the challenges you faced with our staff. We strive to provide excellent customer service and will work on improving this aspect. Your input is invaluable to us. Thanks, SIXT Rent A Car New York City Upper East Side - Baberly