SIXT Car Rental - Phoenix Sky Harbor International Airport (PHX)
🚙 Rental Cars · Rental Car Center · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Representative misrepresented the daily cost of a vehicle upgrade
Business reply on Google
Hello Jeff, I’m sorry to hear about your experience and the misunderstanding regarding the upgrade charges. We strive for transparency and it’s disappointing to learn that this was not your experience. Your feedback is important, and we will address this with our team to ensure it doesn’t happen again. We hope you might reconsider and give us another chance in the future. Thanks, The SIXT team - Ma. Theresa.
Staff at the Phoenix location were rude and unprofessional to customers.
Business reply on Google
Hello Jumpman, I’m sorry to hear about your experience at our Downtown Phoenix location. We strive to provide respectful and professional service, and it’s disappointing to know we fell short in your case. Your feedback is valuable, and we will address this with our team to ensure improvements are made. Thank you for bringing this to our attention. Thanks, The SIXT team -Kervin A.
Unexpected charges added to the final rental invoice
Business reply on Google
Hello Ale, Thank you for sharing your experience with us. I apologise for any confusion regarding the upgrade pricing and additional charges you encountered. We appreciate your feedback and will use it to improve our communication and transparency with our customers. If there's anything else you'd like to discuss, please feel free to reach out. Thanks, The SIXT team - Marianne C.
Staff refused to accept payment due to a name mismatch.
Business reply on Google
Hello Eric, I’m truly sorry to hear about the issues you and your wife faced during such a special time. I apologise for the inconvenience caused by our policies regarding name changes and credit card usage. We appreciate your feedback and will certainly review our procedures to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Unsubstantiated damage charges and lack of communication from claims department.
Business reply on Google
Hello Makenna, I’m sorry to hear about your frustrating experience with us at our Phoenix location. I apologise for the lack of communication and the issues you've encountered with the claims process. We understand the importance of transparency and timely responses, and your feedback is invaluable in helping us improve. Please reach out to our customer service team directly, and we will do our best to address your concerns promptly. Thanks, The SIXT team - Jan
customer falsely charged for vehicle damage after rental return
Business reply on Google
Hello Alex, I’m sorry to hear about your recent experience with us and the concerns regarding the damage charge. We take such matters seriously and would like to investigate this further to ensure a fair resolution. Please reach out to our customer service team so we can assist you directly. Thanks, The SIXT team - Theresa
Vehicle provided did not match the selected reservation
Business reply on Google
Hello Brian, I’m sorry to hear about your experience with the skip-the-line option and the issues with the vehicle switch. It’s disappointing to learn that the replacement car had mechanical problems and that you felt it was a bait-and-switch situation. We appreciate your feedback and will look into this matter to improve our services. Thanks, The SIXT team - Theresa
customer charged high fee for pre-existing wheel damage
Business reply on Google
Hello Eric, I'm truly sorry to hear about your recent experience with us and the issues regarding the wheel damage fee. We understand your frustration, especially after having a positive experience with our service and car selection in the past. Your feedback is important, and we will certainly look into the matter to ensure such situations are handled more effectively in the future. We hope to have the opportunity to regain your trust. Thanks, The SIXT team - Theresa
Unjustified damage charges sent to collections without dispute resolution
Business reply on Google
Hello Kori, I’m truly sorry to hear about your disappointing experience with us at the Phoenix location. We apologise for the lack of communication and the delay in addressing your dispute, as well as the frustration caused by the unexpected damage claim. Your feedback is invaluable, and we will certainly review our damage claim and dispute resolution process to prevent similar issues in the future. Thank you for bringing this to our attention, and we hope to regain your trust. Thanks, The SIXT team - Jan
Personal property left in rental car was allegedly stolen by staff.
Business reply on Google
Hello Christian, Thank you for sharing your experience with us. I sincerely apologise for the distress and inconvenience caused by the situation with your Bose Headphones. We take such matters seriously and will be looking into this further to ensure it doesn't happen again. Your feedback is invaluable, and we appreciate you bringing this to our attention. -Baberly
rental company falsely claimed vehicle damage and ignored customer communication
Business reply on Google
Hello Stephanie, I’m sorry to hear about your recent experience and the issues with the damage report. It’s concerning to know that you’ve had difficulty getting a response, and I apologise for any inconvenience this has caused. We appreciate your feedback and are committed to resolving this matter promptly. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - Phoenix Sky Harbor International Airport (PHX) -Dave
Rental company provided a vehicle with an active safety recall.
Business reply on Google
Hello Shelly, we are truly sorry to hear about your distressing experience with us. We take your concerns very seriously, especially regarding the active recall and the inadequate response you received. Your safety and satisfaction are our top priorities, and we apologise for the failure to meet those standards. We are investigating this matter thoroughly to ensure it does not happen again and will be reaching out to you directly with a detailed explanation. Thanks, The SIXT team -Jean
Customer charged for pre-existing damage with no resolution from support.
Business reply on Google
Hello Anthony, I’m truly sorry to hear about your experience and the frustration it has caused, especially regarding the damage charges and lack of communication. We understand how important it is to have clear and direct communication, and I apologise for any inconvenience you faced. Your feedback is invaluable, and we are committed to improving our processes to prevent this from happening again. Please reach out to our customer service team so we can assist you further. Thanks, The SIXT team - Theresa
Incorrect charges and unresolved billing discrepancies for a rental car
Business reply on Google
Hello Bob, I’m truly sorry to hear about your frustrating experience with our billing process and the difficulties you faced in resolving these issues. It's concerning to learn about the incorrect charges and the lack of support you received over the phone. We appreciate your kind words about our counter staff, and I assure you that we are committed to improving our billing support. Thank you for bringing this to our attention. Thanks, The SIXT team -Michelle
Company failed to process a promised refund for an unrented vehicle.
Business reply on Google
Hello T W, I’m sorry to hear about your experience with the SUV rental and the delay in processing your refund. It’s disappointing to know that you had to go through the hassle of disputing the charge with your bank. We value your feedback and will use it to improve our services. Thank you for bringing this to our attention. Thanks, The SIXT team -Michelle
Customer charged significantly more than agreed upon for rental car upgrade
Business reply on Google
Hello Kathryn, I’m truly sorry to hear about your frustrating experience with us and the unexpected charges you encountered. We understand how important clear communication is, especially when you're in a hurry to catch a flight. Your feedback is invaluable, and we will address this with our team to prevent similar situations in the future. If there's anything further you'd like to discuss, please feel free to reach out. Thanks, The SIXT team - Theresa
Rental car had maintenance issues and poor customer service support.
Business reply on Google
Hello Otto, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience you faced with the key fob battery and the delay in receiving assistance, as well as the oversight regarding the windshield wiper fluid. Your feedback is invaluable, and we will work to improve our service and maintenance checks to prevent such issues in the future. We hope to have the opportunity to provide you with a better experience next time. Thanks, The SIXT team - Theresa
Unjustified damage charges and suspicious post-rental billing practices.
Business reply on Google
Hello Wendy, thank you for sharing your feedback with us. We apologise for the inconvenience you experienced with the post-rental process and the concerns regarding the charges and insurance details. We strive to provide a seamless experience, and your comments will help us improve our services. If you have any further questions or need assistance, please feel free to reach out. -Jean
unexpected administrative fee charged upon vehicle pickup
customer charged for pre-existing vehicle damage without proper inspection
Business reply on Google
Hello Preetesh, I’m sorry to hear about your experience and the issues you faced with our service. We understand your concerns regarding the damage charge and the difficulty in reaching our claims department. Your feedback is important to us, and we are committed to addressing these matters promptly. Please allow us some time to investigate this further and get back to you as soon as possible. Thanks, The SIXT team - Jan