Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The rental car employee displayed rude and unprofessional behavior.
Business reply on Google
Hello Sarah, I’m sorry to hear about your experience with our staff member and the lack of customer service skills you encountered. We strive to treat all our customers with respect and empathy, and it's disappointing to learn that we fell short in this instance. Your feedback is invaluable, and we will address this issue to ensure it doesn't happen again. Thank you for bringing this to our attention. Thanks, The SIXT Rent A Car San Antonio Downtown team-Angelica
Rental denied due to flight requirement and refund refused
Business reply on Google
Hello Angel, I’m sorry to hear about your experience at our San Antonio airport location and the inconvenience it caused. It’s disappointing to learn that the requirement for a flight ticket was not communicated clearly and that you were unable to speak with a manager. We value your feedback and will use it to improve our services. Thanks, The SIXT team - Jan
The rental company had no vehicles available for the reservation.
Business reply on Google
Hello Jeff, I’m sorry to hear about your experience with us and the inconvenience of not having a vehicle available upon your arrival. We strive to ensure our customers have a smooth rental experience, and it’s disappointing to know we fell short in your case. Your feedback is important, and we will use it to improve our services. Thanks, The SIXT team - Theresa
Rental vehicle broke down and company failed to provide a replacement.
Business reply on Google
Hello David, I’m truly sorry to hear about your experience with the rental car breaking down and the inconvenience it caused. It’s concerning that you were left without a replacement vehicle, and I understand your frustration. We value your feedback and would like to address this matter further. Please reach out to us directly so we can assist you in resolving this issue. Thanks, The SIXT team - Jan
Rental company provided a faulty vehicle and incorrectly charged the customer.
Business reply on Google
Hello Eric, I’m truly sorry to hear about your experience with the EV and the issues you faced with the tow truck and charges. We strive to provide excellent customer service, and it's disappointing to know we fell short in your case. Your feedback is invaluable, and we will address these concerns to improve our service. Thanks, The SIXT team - Michelle
Staff arrived late and refused service without a clear explanation
Business reply on Google
Hello Austin, I sincerely apologise for the inconvenience and frustration you experienced during your recent visit. It is concerning to hear about the delay and lack of communication from our staff, as well as the issues with your reservation. We take your feedback seriously and will address these matters to ensure they do not happen again. Thank you for bringing this to our attention. Thanks, The SIXT Rent A Car San Antonio Downtown - Jan
reserved vehicle class is frequently unavailable upon arrival
Business reply on Google
Hello Chwi-Woon Kim, Thank you for sharing your feedback and for being a repeat customer. I apologise for the inconvenience you've experienced with our vehicle selection and the mismatch between your reservations and the available cars. We understand the importance of transparency and will work on improving our inventory communication to better meet your needs. We appreciate your input and hope to provide a smoother experience in the future. Thanks, The SIXT Rent A Car San Antonio Downtown - Theresa
The manager at the location provided rude and dismissive customer service.
Business reply on Google
Hello Jazz, we're sorry to hear about your experience with our manager at the San Antonio Downtown location. We strive to provide excellent customer service, and it’s disappointing to learn that we fell short. Your feedback is important, and we will address this issue to improve our service. Thank you for bringing this to our attention. -Jean
The rental location had no cars available despite a confirmed reservation.
Business reply on Google
Hello Damon, we're sorry to hear about the inconvenience you experienced with your reservation and the lack of available cars at our location. We understand how frustrating this must have been and apologise for the disruption to your plans. Your feedback is important to us, and we will work on improving our processes to prevent this from happening in the future. -Jean
Customer service representative hung up on the caller twice.
Business reply on Google
Hello Kellen Isaac, I’m sorry to hear about your experience with our customer service and the issues you faced when trying to rent a car. We strive to provide excellent service, and it's disappointing to know we fell short. Your feedback is important, and we will address this with our team to ensure it doesn't happen again. Thanks, The SIXT Rent A Car San Antonio Downtown team -Michelle
Company failed to provide damage documentation for insurance claim.
Business reply on Google
Hello Justin, I’m sorry to hear about the difficulties you've faced in obtaining the picture of the damage. We understand how important this is for your insurance claim and apologise for the delay in our response. Please reach out to our customer service team directly, and we will prioritise resolving this issue for you. Thanks, The SIXT team -Michelle
Laptop left in rental vehicle went missing after return
Business reply on Google
Hello there, We sincerely appreciate your rating of five stars and your positive feedback. At SIXT, we strive to fully satisfy our customers' needs in a friendly environment and to expedite your transaction with us. We look forward to your next SIXT rental. Kind regards, SIXT rental car. - Alyanna