SIXT Car Rental - San Antonio International Airport (SAT)
🚙 Rental Cars · SAT Rental Car Center · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Company failed to notify customer of parking violation before fees increased.
Business reply on Google
Hello Patricia, I’m sorry to hear about your experience with the parking violation and the communication issues you faced. We strive to provide excellent customer service, and it's disappointing to know we fell short in your case. Your feedback is important, and we will address these concerns with our team to improve our service. Thank you for bringing this to our attention. Thanks, SIXT Car Rental - San Antonio International Airport (SAT) -Michelle
Poor customer service provided by the counter staff.
Business reply on Google
Hello Albert, I’m sorry to hear about your experience at our San Antonio International Airport location, especially with the service at the counter. We strive to provide excellent customer service, and it’s disappointing to learn that we fell short in your case. Your feedback is important, and we will address this with our team to improve. Thanks, SIXT Car Rental - San Antonio International Airport (SAT) -Michelle
The company adds unauthorized extra charges to the final bill.
Business reply on Google
Hello Maryann, Thank you for sharing your feedback with us. I apologise for any inconvenience you experienced with unexpected charges and the need to visit the front desk. We appreciate your input and will use it to improve our services. Please feel free to reach out if you have any further concerns. Thanks, The SIXT team-Angelica
Prepaid reservation cancelled upon arrival with unhelpful staff assistance.
Business reply on Google
Hello Mariana, I’m truly sorry to hear about your experience with us at San Antonio International Airport. It’s disappointing to learn that your prepaid reservation was cancelled and that our team did not assist you as expected. We value your feedback and will address this with our staff to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT team - Jan
Employee denied rental service based on national origin
Business reply on Google
Hello Guillermo, I am deeply sorry to hear about your experience at our San Antonio Airport location. We take allegations of discrimination very seriously and this behaviour is not reflective of our values. I assure you that we will investigate this matter thoroughly to ensure it does not happen again. Thank you for bringing this to our attention. Thanks, The SIXT team - Theresa
Double charged for rental and failed to provide promised credit
Business reply on Google
Hello Omar, I’m sorry to hear about your experience with us and the issues you faced with the vehicle upgrade and billing. It’s disappointing to know that your first experience with SIXT did not meet your expectations. We truly value your feedback and would like to address your concerns further. Please reach out to our customer care team again, and we will do our best to assist you. -Baberly
customer charged for fuel, unwanted insurance, and unauthorized vehicle upgrades
Business reply on Google
Hello Lexy, I'm truly sorry to hear about your recent experiences with us. It sounds like there were several issues with your invoices, including unexpected charges for fuel, insurance, and an upgrade. We take these matters seriously and would like to investigate further to ensure this doesn't happen again. Please reach out to our customer service team so we can assist you directly. Thanks, SIXT Car Rental - San Antonio International Airport (SAT) - Theresa
Company falsely charged customer for vehicle damage not caused by them.
Business reply on Google
Hello Elina, Thank you for sharing your feedback with us. I apologise for the experience you described, and I understand your concerns regarding the damage charges. We take such matters seriously and are committed to addressing any issues our customers face. Please reach out to our customer service team so we can investigate this further for you. -Baberly
staff failed to assist with locating a lost piece of luggage
Business reply on Google
Hello Hillary, I’m truly sorry to hear about the difficulties you faced with our customer service and the inconvenience caused by the technical issue during check-in. I apologise for the frustration you experienced trying to retrieve your lost luggage and the lack of clear communication from our team. We appreciate your feedback and are committed to improving our service to ensure a better experience in the future. Thank you for your patience and for highlighting the positive aspect of the free upgrade. Thanks, SIXT Car Rental - San Antonio International Airport (SAT) - Jan
Company threatening credit score over unresolved accident damage charges
Business reply on Google
Hello Anthony, I'm truly sorry to hear about your experience and the frustration it has caused. It's concerning to learn about the difficulties you've faced regarding the insurance claim and the impact on your credit score. We take such matters seriously and are committed to improving our processes. Thank you for your feedback, and we hope to address these issues more effectively in the future. Thanks, The SIXT team - Dave
Staff engaged in discriminatory behavior and refused service without full refund.
Reserved vehicle was unavailable and provided replacement had a bad tire
Business reply on Google
Hello Jasmine, I sincerely apologise for the inconvenience you experienced with your reservation and the impact it had on your family vacation. It’s disappointing to hear about the issues with the vehicle and the lack of communication regarding availability. We understand the frustration caused by the delay in processing your refund and the effect on your travel plans. Your feedback is important to us, and we will use it to improve our services. Thanks, The SIXT team - Jan
Staff pressured customer into unnecessary insurance and vehicle upgrades.
Business reply on Google
Hello Miriam, we're sorry to hear about your experience and the issues you faced at our front desk. We strive to provide clear and honest service, and it's concerning to hear about the misunderstanding with the car and insurance options. Your feedback is important to us, and we will look into this matter to ensure it doesn’t happen again. -Jean
Unauthorized late fees charged and poor customer service regarding billing disputes.
Business reply on Google
Hello LC LD, I’m sorry to hear about your recent experience with us and the issues you faced with the car availability and unexpected charges. It's disappointing to know that your concerns were not addressed properly, and I apologise for any inconvenience this caused. We appreciate your feedback and will use it to improve our services. Thank you for acknowledging the efforts of our team member who assisted you on return. Thanks, The SIXT team - Theresa
Company sent disputed damage charges to collections without providing evidence.
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. -Thanks, Theresa.
Company falsely accused customer of causing pre-existing vehicle damage
Business reply on Google
Hello Dane, I’m sorry to hear about your recent experience and the frustration it has caused. We understand your concerns regarding the claim of damage and the inconvenience it has brought you. Please know that we take such matters seriously and aim to resolve them fairly. We appreciate your feedback and will use it to improve our processes. Thanks, The SIXT team -Michelle
Rental counter was closed despite a confirmed and paid reservation.
Business reply on Google
Hello Josias, we’re very sorry to hear about the difficulties you experienced with your rental. Please note that this review refers to National Car Rental and not SIXT. We are SIXT, and while we cannot address issues related to another company, we want to assure you that we take transparency and customer service very seriously. If you ever choose to rent with SIXT, our team will be happy to assist you and ensure your experience is smooth and reliable. -Jean
Rental vehicle had mechanical oil leaks and staff failed to provide replacement
Business reply on Google
Hello Desrae, I’m truly sorry to hear about your experience with us at the San Antonio International Airport. It’s concerning to learn about the issues with the vehicle and the challenges you faced in getting a suitable replacement. We strive to provide reliable vehicles and seamless service, and it’s clear we fell short in your case. I appreciate your feedback and will ensure it is shared with our team to prevent similar situations in the future. Thanks, The SIXT team -Michelle
Customer received an erroneous damage charge after returning the rental vehicle.
Business reply on Google
Hello Corinne, I’m sorry to hear about your experience and the frustration it caused. We take damage claims seriously and it’s concerning to hear about the issues you faced with the vehicle and the billing. Please reach out to our customer service team so we can investigate this matter further and resolve it for you. We appreciate your feedback and are committed to improving our services. Thanks, The SIXT Rent a Car San Antonio Int Airport team -Dave
Company falsely charged customer for pre-existing vehicle damage
Business reply on Google
Hello Nicole, we're truly sorry to hear about your experience and the issues you faced with documenting vehicle damage. We strive to provide a seamless rental experience, and it’s concerning to hear that we fell short in your case. Your feedback is invaluable, and I will ensure it is shared with our team to address these concerns. If there’s anything further, you’d like to discuss, please feel free to reach out. -Jean