SIXT Rent a Car San Jose Int Airport
🚙 Rental Cars · 1659 Airport Blvd Rental Car Center · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and rude behavior from the manager.
Business reply on Google
Hello Randall, I’m sorry to hear about your experience with us and the behaviour of our manager. Waiting for nearly an hour and then having to cancel your reservation is certainly not the experience we aim to provide. We appreciate your feedback and will address this issue to improve our service. Thanks, The SIXT Rent a Car San Jose Int Airport - Jan
Company failed to provide a refund for a cancelled rental reservation.
Business reply on Google
Hello Taha, I’m sorry to hear about your experience with our customer service and the issue with picking up your prepaid rental car. We strive to provide a seamless experience, and it’s disappointing to know we fell short in your case. Your feedback is important, and we will use it to improve our services. Thanks, The SIXT team -Dave
Company falsely accused customer of vehicle damage to collect insurance fees.
Business reply on Google
Hello Kenny, I’m sorry to hear about your experience and the concerns you’ve raised regarding the damage report and the insurance discussion. We take such matters seriously and appreciate you bringing this to our attention. It's good to know you have pictures to support your dispute, and we hope for a swift resolution. If there's anything further you'd like to discuss, please feel free to reach out. Thanks, The SIXT Rent a Car San Jose Int Airport team - Jan
Roadside assistance refused to exchange a malfunctioning rental vehicle.
Business reply on Google
Hello Ed,Thank you for sharing your experience with us. We apologise for the inconvenience you faced with the vehicle and the lack of assistance from Roadside Assistance and Customer Support. Your feedback is important, and we will ensure it is shared with the relevant teams to improve our services. We hope to have the opportunity to provide you with a better experience in the future. Thanks, The SIXT Rent a Car San Jose Int Airport -Jean
Company filed a false damage claim after vehicle return
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Customer charged for false damage claims after returning rental vehicle.
Business reply on Google
Hello Hot Cheetos, I’m sorry to hear about your experience and the unexpected charges you faced. We strive for transparency and clear communication, and it’s concerning to hear that this was not your experience. Please reach out to our customer service team so we can investigate this matter further and address your concerns. Thanks, The SIXT Rent a Car San Jose Int Airport -Michelle
Staff forced unnecessary insurance purchase by falsely claiming credit card decline.
Business reply on Google
Hello Michael, I’m sorry to hear about your experience at our San Jose del Cabo location. It’s concerning to learn about the issues you faced with the insurance and deposit process, as well as the difficulties other customers encountered. We take feedback like yours seriously and will investigate this matter further to ensure it doesn’t happen again. Thank you for bringing this to our attention. -Baberly
Rental reservation denied due to debit card and physical card policy.
Business reply on Google
Hello Romeo, Thank you for sharing your experience with us. I apologise for the inconvenience you faced with your recent rental and the issues regarding the debit card policy. We value your loyalty as a repeat customer and are sorry to hear about the frustration this caused. Your feedback is important, and we'll ensure it is shared with the team to improve our service. Thanks, The SIXT Rent a Car San Jose Int Airport - Theresa.
system errors prevented vehicle pickup and required customer service intervention
Business reply on Google
Hello Leah, I’m sorry to hear about the issues you faced during your recent visits. It’s concerning to learn about the booking confusion and the inconvenience caused by being asked to call customer service while at the front desk. We strive to provide a seamless experience, and it’s clear we fell short in your case. Your feedback is invaluable, and we will work to address these system issues to improve our service. Thanks, The SIXT Rent a Car San Jose Int Airport team - Jan
The rental company is charging for pre-existing vehicle damage.
Business reply on Google
Hello Carlos, Thank you for sharing your experience with us. I apologise for any inconvenience you faced regarding the scratch on the wheel rim. We take such matters seriously and aim to resolve them fairly. Please reach out to our customer service team so we can investigate this further and address your concerns. Thanks, The SIXT Rent a Car San Jose Int Airport team - Michelle
Personal property left in rental vehicle was stolen by staff.
Business reply on Google
Hello חכמולוגי לילדים, I’m truly sorry to hear about your experience and the distress caused by the missing coat. We take such matters very seriously and I apologise for any miscommunication regarding follow-up actions. Please reach out to our customer service team directly so we can investigate this further and address your concerns. -Jean
unjustified damage claim charged after vehicle return
Business reply on Google
Hello Thrayaash, I’m sorry to hear about your experience and the concerns regarding the scratch claim. We strive to maintain transparency and ethical practices in all our dealings. Your feedback is important, and we will investigate this matter further to ensure our processes are fair and clear. Please feel free to reach out to us directly if you have any more details or concerns to share. -Baberly
Staff pressured customer to purchase unnecessary insurance coverage.
Unjustified cleaning fee charged for a returned rental car
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Rental company falsely accused customer of vehicle damage to extract money
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Staff attempted to add unauthorized insurance charges to a prepaid rental.
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. - Thanks, Theresa.
Excessive wait times due to understaffing at the rental counter.
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Customer charged for rim damage they claim they did not cause.
Business reply on Google
Hello Vik, Thank you for being a loyal customer over the years and for sharing your feedback. I'm sorry to hear about your recent experience with the damage claim process and the resulting charges. We understand how frustrating this situation can be and appreciate your input. Your comments are important to us, and we will review them to improve our services. - Baberly
Staff refused to honor a confirmed car rental reservation.
Business reply on Google
Hello Deepak, I’m truly sorry to hear about your disappointing experience at our San Jose Int Airport location. It’s concerning to learn about the unfriendly service and the issues you faced despite having a confirmed reservation. Please email us at [email protected] with your reservation or rental agreement number and more details about your experience. We look forward to hearing from you. Thanks, Latasha The SIXT Rent a Car San Jose Int Airport
The rental company lost the vehicle after it was returned.
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Thanks, - Theresa.