Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company charged customer for false damage claims after vehicle return.
Business reply on Google
Hello Apoorva, I’m sorry to hear about your experience and the concerns regarding the charges for damages. We strive to ensure transparency and fairness in our processes, and I apologise if this was not reflected in your case. Your feedback is important to us, and we will investigate this matter further. Please feel free to reach out to our customer service team for any further assistance. Thanks, The SIXT Rent a Car Seattle near Pike Place team -Michelle
Customer dislikes the company's advertising content.
Business reply on Google
Hello Eric, I'm sorry to hear that our advertisement didn't meet your expectations. We appreciate your feedback and will certainly take it into consideration as we strive to improve our services. If there's anything specific you'd like to share about your experience, we'd be keen to hear it. Thanks, - Jan The SIXT Rent a Car Seattle near Pike Place team
Rental car was given away and required an expensive upgrade
Business reply on Google
Hello Scott, I’m sorry to hear about the inconvenience you experienced with your rental reservation and the additional charges for the available options. We strive to provide a seamless experience, and it’s disappointing to learn we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services. Thanks, The SIXT team - Michelle
Company failed to reimburse customer for tire repair costs as promised.
Business reply on Google
Hello Mason, we're truly sorry to hear about your experience with the tire issue and the lack of follow-up on the reimbursement. It's concerning to learn that our branch manager was dismissive and did not offer an apology. We value your feedback and will address this internally to improve our service. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Seattle near Pike Place -Jean
Company charged twice for pre-existing vehicle damage.
Business reply on Google
Hello El Green-Go's, I’m sorry to hear about your experience and the concerns you’ve raised regarding the damage charges and communication issues. We strive to provide a seamless experience for our customers, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services. Please feel free to reach out to us directly so we can address your concerns further. Thanks, The SIXT team - Theresa.
customer wrongly charged for vehicle damage despite providing proof of innocence
Business reply on Google
Hello Erik, thank you for sharing your wonderful experience with us! We're thrilled to hear that Burak made the pick-up process simple and that you enjoyed the upgrade to the X7. It's great to know the car was in excellent condition and added to your positive experience. We look forward to seeing you again at SIXT Rent a Car Seattle near Pike Place. -Jean
Company failed to provide promised weekend roadside assistance for impounded vehicle.
Business reply on Google
Hello Shubham, we apologise for the inconvenience and frustration you experienced with our service. It is concerning to hear about the issues with the 24/7 assistance and the towing policy. We take your feedback seriously and will review our processes to ensure better support in the future. Thank you for bringing this to our attention. -Jean
Customer charged for pre-existing damage without adequate proof or management support
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. -Thanks, Theresa.
The company failed to return the security deposit after the rental.
Business reply on Google
Hello Maalim AH, I’m sorry to hear about the issues you faced with the security deposit and the communication regarding it. We strive to ensure a smooth experience for our customers, and it’s disappointing to learn that we fell short in your case. Please reach out to our team directly so we can address your concerns more thoroughly. -Baberly
unexpected mileage fees charged for travel to Alberta
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Thanks, Theresa.
Vehicle provided did not match reservation and had poor performance
Business reply on Google
Hello Aditya, I’m sorry to hear about your recent experience with us. It sounds like the vehicle upgrade and condition, as well as the service you received, did not meet your expectations. We strive to provide a premium experience and clearly, we fell short this time. Your feedback is invaluable, and we will use it to improve our services. Thanks, The SIXT Rent a Car Seattle near Pike Place -Dave
The company makes unfair damage claims after vehicle return.
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
staff refused to provide a rental car despite a valid reservation
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Thanks, - Theresa.
Company refused to honor prepaid reservation due to flight delay
Business reply on Google
Hello Jamie, We always want to improve our services so that our customers are completely satisfied. If you would like to provide further feedback regarding your experience, please email us at [email protected] with your reservation or rental agreement number and more details about your experience. We look forward to hearing back from you. Thanks, Latasha The SIXT team
delayed deposit refund and invoice after vehicle return
Business reply on Google
Hello Alice, We are truly sorry to hear about your experience. We always want to improve our services so that our customers are completely satisfied. If you would like to provide further feedback regarding your experience, please email us at [email protected] with your reservation or rental agreement number and more details about your experience. Thanks, Latasha The SIXT team
Company falsely accused customer of causing pre-existing vehicle damage
Business reply on Google
Hello, We're very sorry to hear about the experience you had with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Company is making false damage claims for additional rental charges.
Business reply on Google
Hello Keiffa, thank you for sharing your experience with us. I apologize for any frustration caused by the damage claim process. We understand the importance of transparency and are committed to resolving this matter promptly. Please contact our Claims Department at [email protected] for further assistance. -Jean
customer charged over one thousand dollars for alleged vehicle damage
Business reply on Google
We're sorry to hear that you are having difficulty with a damage claim. Our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at [email protected]. We look forward to assisting you further. - Latasha
Customer charged excessive cancellation fees without prior written policy disclosure.
Business reply on Google
Thank you for reaching out to us. We would like to further review this matter, however we are unable to locate your rental with the information provided. Please email us at [email protected] with your reservation or rental agreement number and more details about your experience using the hashtag #G091324 on your subject line. We look forward to hearing back from you. - Latasha
customer was overcharged for rental duration due to late check-in
Business reply on Google
Hello there, Shashank. I sincerely appreciate your five-star rating and positive feedback for Mr. Wu. Regards, SIXT rental car. -Jean M.