Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company falsely charged customer for pre-existing vehicle damage
Business reply on Google
Hello Roch, Thank you for sharing your experience with us. I apologise for the inconvenience and frustration you faced regarding the condition of the vehicle and the subsequent charges. We take such matters seriously and will review the situation to ensure fair practices are upheld. Your feedback is invaluable, and we appreciate you bringing this to our attention. Thanks, The SIXT team - Jan
customer charged fraudulent fees for vehicle damage
Business reply on Google
Hello Neil, Thank you for your feedback and for bringing this to our attention. I apologise for any distress caused by the invoice and understand your concerns regarding the charges for scratches. Please reach out to our customer service team so we can investigate this matter further and resolve any issues. Thanks, The SIXT Rent a Car Seattle Hyatt Regency team - Dave
Company filed a false damage claim for a rental vehicle.
Business reply on Google
Hello Nolan, I’m sorry to hear about your experience with the damage claim during your rental. We understand how frustrating this must have been and appreciate your persistence in resolving the issue. Your feedback is invaluable, and we will use it to improve our processes. Thank you for bringing this to our attention. Thanks, The SIXT team -Michelle
misleading information provided regarding liability insurance coverage limits
Business reply on Google
Hello Iyad, I’m sorry to hear about your experience with us and the confusion regarding the liability coverage. We strive to provide clear and accurate information, and I apologise if this was not the case during your visit. Your feedback is important, and we will look into this matter to ensure it doesn’t happen again. Thanks, The SIXT team - Theresa
Failed delivery service and unavailability of booked vehicle class
Business reply on Google
Hello Sajal, Thank you for sharing your feedback with us. I'm sorry to hear about your recent experience and any inconvenience you may have faced. We strive to provide excellent service and your comments will help us improve. Please feel free to reach out if there's anything specific you'd like to discuss further. Thanks, The SIXT team -Michelle
unauthorized fees added to bill and poor customer service communication
Business reply on Google
Hello Adit, I’m sorry to hear about your experience with unexpected fees and the difficulty in reaching our customer service. We strive to provide a seamless experience and it seems we fell short in your case. Your feedback is important, and we will work on improving our communication and billing processes. Thanks, The SIXT Rent a Car Seattle Hyatt Regency team -Dave
excessive documentation of minor vehicle damage for potential future billing disputes
Business reply on Google
Hello Rich, Thank you for sharing your experience with us. I apologise for any inconvenience you encountered during the damage assessment process and understand your concerns about the documentation of minor damages. We value your loyalty over the years and want to assure you that we strive to provide a transparent and fair rental experience. Please feel free to reach out if you have any further concerns or questions. Thanks, The SIXT team - Jan
Customer wrongly charged for vehicle damage not caused by them
Business reply on Google
Hello Harish, Thank you for sharing your feedback with us. I apologise for the inconvenience caused by the damage report emails and understand your frustration, especially after you had already reported the scratches. We are looking into this matter to ensure it is resolved promptly and to prevent similar issues in the future. Your experience is important to us, and we hope to have the opportunity to serve you better in the future. Thanks, The SIXT Rent a Car Seattle Hyatt Regency team -Michelle
Company falsely charges customers for vehicle damage after rental return.
Business reply on Google
Hello Katie, I’m sorry to hear about your experience at our Seattle Hyatt Regency location. We understand your concerns regarding the parking garage and the vehicle return process, and we apologise for any inconvenience this may have caused. Your feedback is important, and we will be addressing these issues with our team to improve our service. Please feel free to reach out to us directly if you have any further concerns. -Baberly
Customer wrongly charged for late return and pre-existing vehicle damage.
Business reply on Google
Hi, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Thanks, - Theresa.
Company charged customer for questionable minor vehicle damage
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Multiple unauthorized charges and poor customer service regarding payment processing
Business reply on Google
Hello Yana, I’m truly sorry to hear about the frustrating experience you had with us at SIXT Rent a Car Seattle Hyatt Regency. It’s concerning to learn about the issues with the payment process and the difficulties you faced when trying to resolve them. We understand how stressful this situation must have been for you, and I apologise for any inconvenience caused by our team’s response. Please know that your feedback is important to us, and we are committed to addressing these issues to improve our service. - Judy
unauthorized double charges and failure to release temporary card holds
Business reply on Google
Hello Melanie, we're sorry to hear about your experience at SIXT Rent a Car Seattle Hyatt Regency. We understand your frustration regarding the multiple charges and customer service difficulties. We take this seriously and would like to investigate further. Please contact our customer service team at [email protected] so we can help resolve these issues. We appreciate your feedback and are committed to improving. -Jean
Customer charged for cancelled rental despite manager confirmation of no fee.
Business reply on Google
Hello Aizhana, I’m sorry to hear about the inconvenience you experienced with your rental agreement and the unexpected charge. I apologise for any miscommunication regarding the passport requirement and the lack of response from customer support. Please know that we take your feedback seriously and are looking into this matter to ensure it is resolved. - Judy
Double billing and false damage claims for a rental vehicle.
Business reply on Google
Hello Ian, Thank you for sharing your feedback with us. I'm sorry to hear about the issues you faced with the billing and the charges for pre-existing paint scratches. We strive to provide a seamless experience, and it's disappointing to learn that this was not the case for you. Please feel free to reach out to our customer service team so we can address these concerns directly. - Baberly
Company falsely claims damage to rental vehicles to charge customers.
Business reply on Google
Hello there, Juanita Ferguson! We are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Regards, SIXT rental car. - Alyanna
Company charged customer for fraudulent vehicle damage claims after rental return.
Business reply on Google
We're sorry to hear that you are having difficulty with a damage claim. Our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at [email protected]. We look forward to assisting you further. - Latasha
unauthorized insurance charges were not removed despite multiple requests
Business reply on Google
We always want to improve our services so that our customers are completely satisfied. If you would like to provide further feedback regarding your experience, please email us at [email protected] with your reservation or rental agreement number and more details about your experience using the hashtag #G09262024 on your subject line. We look forward to hearing back from you. - Latasha
Company falsely charged customer for vehicle damage after rental period ended.
Business reply on Google
We're sorry to hear that you are having difficulty with a damage claim. Our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at [email protected]. We look forward to assisting you further. - Latasha
Staff used deceptive upselling tactics during the vehicle selection process.
Business reply on Google
Hello, Adriana! We are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Regards, SIXT rental car. - Alyanna