Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The company charges customers for damages that did not occur.
Business reply on Google
Hello Kathleen, I’m sorry to hear about your experience and understand your concerns regarding the charges for damages. We strive to maintain transparency and fairness in all our transactions. Please feel free to reach out to us directly so we can look into this matter further. Thanks, The SIXT Rent a Car Los Angeles Venice Beach team-Angelica
Staff provided false promises and there was a lack of inventory.
Business reply on Google
Hello Louis, Thank you for sharing your feedback with us. I apologise for the experience you had, particularly regarding the communication issues and car availability. We strive to maintain high standards and are disappointed to hear we fell short during your visit. Your comments are invaluable, and we will use them to improve our services. Thanks, SIXT Rent a Car Los Angeles Venice Beach - Jan
Company falsely claimed damage and staff failed to return lost property.
Business reply on Google
Hello Sir Poy, I’m truly sorry to hear about your experience with us. It’s concerning to learn about the issues you faced, from the unavailability of the Toyota Corolla to the damage claim and the lost Raybans. We take these matters seriously and will investigate further to ensure they are addressed. Thank you for bringing this to our attention. Thanks, The SIXT Rent a Car Los Angeles Venice Beach team - Theresa
Staff member engaged in discriminatory behavior toward a customer.
Business reply on Google
Hello Tiara, I’m sorry to hear about your experience and any discomfort you felt during your visit. We strive to treat all our customers with respect and fairness, and your feedback is important to us. Please know that we take this matter seriously and will look into it further. Thanks, The SIXT team - Jan
customer charged for fraudulent damage claims after vehicle return
Business reply on Google
Hello Savannah, I’m sorry to hear about your experience with our Sicily location and the issues you faced with the damage charges. It's concerning to learn about the lack of response to your emails, and I apologise for any frustration this has caused. We value your feedback and will ensure it is shared with the appropriate team to prevent similar situations in the future. If there's anything further we can do to assist, please let us know. Thanks, The SIXT team - Jan
Incorrect drop-off information led to unexpected one-way fees.
Business reply on Google
Hello Danielle Kochavy, Thank you for your positive feedback on your vehicle rental with SIXT 🚗 We're delighted that you were satisfied with our service. Your opinion is important to us and helps us continually improve ⭐ We hope to welcome you back for your next rental. Best regards, SIXT Rent a Car Los Angeles Venice Beach -Jean
Staff refused to honor reservation and denied service to customer
Business reply on Google
Hello Simon, I sincerely apologise for the inconvenience and frustration you experienced with your reservation at our Venice Beach location. It's concerning to hear about the issues with your booking and the service you received from our team. We strive to provide excellent customer service, and it's clear we fell short in this instance. Your feedback is invaluable, and we'll address this with our team to ensure it doesn't happen again. Thanks, The SIXT Rent a Car Los Angeles Venice Beach team - Theresa.
Company falsely charged customer for pre-existing vehicle damage
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
rental car company failed to provide reserved vehicle and provided faulty car
Business reply on Google
Hello, I’m sorry to hear about your experience at our Los Angeles Venice Beach branch. It’s disappointing to learn about the issues with the vehicle availability and the problems with the Chevrolet Traverse. We apologise for any inconvenience caused by the staffing situation and the lack of communication. Your feedback is important, and we will address these concerns to improve our service. Thanks, The SIXT Rent a Car Los Angeles Venice Beach team - Jan
Company failed to process a refund for a cancelled car rental.
Business reply on Google
Hello Liam, I’m sorry to hear about your recent experience with us and the issues you faced regarding the physical card requirement and the refund process. We understand how frustrating this must be and apologise for any miscommunication that occurred. Please know that we take these matters seriously and are committed to resolving them. We appreciate your feedback and will work to improve our services. -Baberly
company falsely charges customers for vehicle damage after rental return
Business reply on Google
Hello, We're very sorry to hear about the experience you with our rental vehicles. Please email us at [email protected] with the claim and reservation numbers so that we can look into the situation and decide the best course of action. I truly appreciate it. Regards, SIXT rental car. - Jan
Unfair damage charges and debt collection threats after rental return
Business reply on Google
Hello Zhiyuan, I’m truly sorry to hear about your frustrating experience with us. It’s concerning to learn about the issues you faced regarding the inspection process and subsequent charges. We understand how important transparency and fairness are, and your feedback will be shared with our team to help improve our processes. Thank you for taking the time to share your experience. If you require further assistance, our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at [email protected]. Thanks, Latasha The SIXT Rent a Car Los Angeles Venice Beach team
unauthorized credit card charges processed months after rental period
Business reply on Google
Hi Marina Negrao, We greatly appreciate your positive feedback. At SIXT, we strive to fully satisfy our customer's needs in a friendly environment and to expedite your transaction with us. We look forward to your next Sixt rental. Regards, SIXT rental car. - Jan
Agency cancelled reservation and rebooked at a significantly higher price
Business reply on Google
Thank you for reaching out to us. We would like to further review this matter, however we are unable to locate your rental with the information provided. Please email us at [email protected] with your reservation or rental agreement number and more details about your experience using the hashtag #G110424 on your subject line. We look forward to hearing back from you. - Latasha
Long wait times and poor service during vehicle pickup
Business reply on Google
Hi Richard, I apologise for the inconvenience you experienced with the long wait time and receiving the incorrect vehicle. We strive to provide efficient service and the right car for our customers, and it's disappointing to know we fell short in your case. Your feedback is valuable, and we'll work on improving our processes. Thanks, SIXT Rent a Car Los Angeles Venice Beach -Dave
Company refused to refund booking amount after canceling the reservation
Business reply on Google
Hello there, Claudia Nader! We are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Regards, SIXT rental car. - Alyanna
Company charged an unjustified smoking fee and ignored customer inquiries.
Business reply on Google
Hello, Edward. We always want to improve our services so that our customers are completely satisfied, and we would like to address your concern. However, we cannot locate your rental and look into it using the information you have provided. We would appreciate it if you could send us an email at [email protected]. Regards. -Jean M.
customer charged for fraudulent damage claims on rental vehicle
Business reply on Google
We're sorry to hear that you are having difficulty with a damage claim. Our staff in the claims department will be pleased to help you with any questions concerning damages. The staff can be contacted at [email protected]. We look forward to assisting you further. - Shi
Staff member refused service and solicited a bribe for car rental.
Business reply on Google
Hello, we are deeply sorry to hear about the issue you had. Please send the claim and reservation number to our email at [email protected] so that we may investigate this matter and determine the best course of action. We appreciate it very much. Regards, SIXT rental car.- ianah
unauthorized charges and misleading information regarding rental vehicle policies
Business reply on Google
Hi Salman! Thank you for your review, all comments are important to us and we are very sorry to hear this was your experience. We consider all feedback important and greatly appreciated as it provides us with the ability to make improvements to our services based on our customer's needs. You may send our support team a message at [email protected] or call directly (888) 749-8227. Our customer service team is available M-F 9AM-5PM EST to let them know about your recent experience. We certainly hope that we receive another opportunity to fulfill your car rental needs in the near future. Thank you for choosing Sixt!