SJC Rental Car Center

Rental car agency refuses service to customers arriving after midnight.

Rental company charges higher fees and deposits for debit card users.

The rental car staff displayed rude and unhelpful behavior.

excessive wait time for rental car pickup

Rental company lacked reserved vehicle and pressured customer for an upgrade.

Rental agency failed to provide reserved vehicle after long wait

Customers experienced a one hour wait for a rental car.

Staff failed to provide information regarding toll pass options.

damaged vehicle assigned due to poor staff communication and oversight

Hertz staff failed to provide promised after-hours vehicle access

Long wait times for desk service and vehicle retrieval.

Final rental charges were higher than the original quoted price.

unstaffed priority service booth caused significant customer wait time

Two hour wait time to rent a vehicle

Long wait time and poor communication from the rental car representative

Staff member was rude and refused to provide a rental car.

Poor signage leads to confusing parking and rental center access

Rental car desk clerk attempted to overcharge for the quoted rate.

Poor facility layout and inefficient terminal transportation system.

Long wait time due to understaffing at the rental desk.