SK Nail Spa
💅 Beauty & Spa · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality gel manicure with visible glue and thin application
Business reply on Google
Thank you for your feedback, I am sorry to heard that you are not happy with your service We truly would like the opportunity to fix your nails and make things right for you. Unfortunately, we have not been able to find your name or appointment information in our system to contact you directly. Please give our salon a call or message us so we can schedule a time for you to come back in and have your nails corrected. We appreciate your feedback and hope to have the chance to take better care of you.
Rushed pedicure and manicure with cold water and poor polish application.
Technician caused physical injury during a manicure service.
Nail design quality was poor and service was time-consuming
Technician ignored instructions, provided poor service, and behaved unprofessionally.
Poor service quality, lack of assistance, and unsanitary salon conditions.
Technician damaged nail bed and provided poor customer service.
unwelcoming staff behavior and high pricing compared to local competitors
Staff was rude and failed to communicate appointment cancellation.
Business reply on Google
Hi Erica, We are truly sorry for the disappointing experience you had with us. What you described is not the level of service we aim to provide, and we sincerely apologize for the miscommunication, lack of follow-up, and the way you were treated. You deserved kindness, respect, and professionalism, and we clearly fell short. We appreciate you bringing this to our attention, and we are taking immediate steps to improve our appointment system and customer care so this doesn’t happen again. As a gesture of apology, we’d love the chance to make this right for you. Please accept a 50% OFF coupon for your next check-in with us. We truly value your feedback and hope you’ll give us the opportunity to provide the experience you should have received the first time. Thank you again for your honesty, and we hope to see you back soon. Warm regards, SK Nails
Technician failed to follow design, shape, and length instructions.
The nail technician was distracted and forgot the hot stone massage.
Technician was rude and yelled at the customer during the appointment.
Staff refused service to a customer citing discriminatory reasons regarding physical…
Business reply on Google
Hello Elizabeth, Thank you for your feedback at SK nail spa. Sorry for what was happened today but when we informed you we made sure we reassured you that the situation has nothing to do with your skin color, your race, your ethnicity or who you are. secondly we would never body shame anyone, everyone is beautiful in their own way and please don’t get us wrong. We have the right to refuse service to anyone there are many factors to that and none of them are about discrimination. We can’t do otherwise if our staff refuses to take the service. Legally we cannot force them against their will. We are sincerely deeply apologize and I hope you understand for us. This wasn’t easy on us, but we can’t do different. We’re very sorry.”
Pedicure price increased significantly and nails broke within one week.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Technician caused a painful foot injury during a pedicure service.
Business reply on Google
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Poor service, damaged nail beds, and rude staff interactions.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
The business charges convenience fees despite staff tardiness for appointments.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Inconsistent pricing and lack of transparency regarding final service costs.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. Before our technicians starting the service, they always mention the cost of your nail. Our gel fill is $48, and $5 extra because your nail need more care. . The total is $53. When you pay with cash you will get 5% off. 2$ extra is credit card Convenient Fee when you choose pay with credit card. It's may misunderstand when you see our price list is $37. It's for regular nail polish fill. You can check our price at https://sknailspasd.com/. If still have any unclear about the price please feel free to contact us. Thank you for service and hope you give us a change to server you.
Service was rushed and failed to include promised massage and scrub.
Business reply on Google
I am so sorry about the bad experience you had with us. I wish you could tell me right there so that I would help you fix it. It is never late to fix a mistake. Please call our store and mention about this message and we can make you happy again.
Technician used improper and painful methods to remove acrylic nails.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.