Skinny Wimp Moving and Storage
🔧 Home Services · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The customer experienced racism from the company staff.
movers arrived late, failed to wrap furniture, and caused property damage
Aggressive driving by company staff poses safety risks and potential damage.
Company damaged furniture and refused to provide adequate compensation for repairs.
Business reply on Google
Hi Angela, while we do our best to ensure no damages things occasionally happen. We had offered a significant discount for the scratch on your dresser however this has not been accepted on your end. This offer is still open.
Movers damaged televisions and provided inadequate compensation for the loss.
Staff were unprofessional and ignored instructions regarding a fragile pet enclosure.
Moving company caused significant property damage and provided inadequate compensation.
Movers were inefficient, unprofessional, and damaged personal property during the move.
Business reply on Google
Update 6/25: This issue has been resolved and the customer was given a very significant solution to their concerns. We pride ourselves in our service and level of training however issues occasionly arise and when they do we do everything we can to resolve them.
hidden trip charges not disclosed in the advertisement
Business reply on Google
Hi Steve, our Groupon deal lists in the fine print that other fees may apply, this the the most Groupon allows us to write on the topic. If someone were to purchase the deal and didn't agree with that charge we would make sure they are refunded 100% with no questions asked.
Company refused to honor damage reimbursement policy for broken items
movers failed to transport all items, requiring additional rental costs
Movers caused property damage and refused to provide compensation.
Business reply on Google
Hi Kevin, Our driver did bend a gate at a business complex. Our insurance paid to replace the old gate with a brand new one. Unfortunately, accidents do happen occasionally but we always do our best to resolve them promptly. Thank you
movers were slow and inefficient resulting in higher costs
The moving company failed to show up at the scheduled time.
Company added hidden fees to the advertised Groupon price