Sky Hotel Flushing
🏨 Hotels & Travel · Flushing
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
presence of cockroaches and multiple broken room amenities
noisy neighbors and uncleaned room upon arrival
Staff made false accusations and intimidated guests during check-in
The hotel room was dirty with stained linens and sticky floors.
Hotel room was filthy and not as advertised, refund was denied.
Business reply on Google
Thank you for your feedback. We would like to clarify that upon check-in, you were provided access to the room and no concerns were raised with our front desk team at that time. The room was accepted as is. Subsequently, you informed us that you needed to leave due to a personal emergency and requested a refund. As explained during your request, per our hotel policy, reservations that have been checked in and utilized are not eligible for a refund. While we understand your frustration, your request was reviewed carefully and handled in accordance with our established policies. We respectfully note that your review appears to be based on the refund outcome rather than any issues reported during your stay. Our team remains committed to assisting guests promptly with any concerns during their stay, and we regret that no issues were brought to our attention at the time. Thank you for your understanding.
Hotel staff incorrectly claimed reservation was missing and forced early checkout.
hotel room was unsanitary with blood and stains on bedding
room key malfunction, lack of hot water, and poor room condition
hotel room was filthy with mold and broken amenities
hotel double charged the guest and failed to issue a refund
Hotel rooms were occupied, uncleaned, and smelled strongly of smoke.
Staff member was unhelpful and unprofessional during a booking inquiry.
Business reply on Google
Dear Valued Guest, Thank you for taking the time to share your feedback. We truly apologize for the misunderstanding during your call. The front desk associate you spoke with was assisting other guests at that moment, which may have caused some confusion and an unintentional tone that did not reflect our usual standards of service. For clarification, our Twin Double Suite rooms include two double (full-size) beds and can comfortably accommodate up to four guests. We sincerely regret any inconvenience caused and appreciate your understanding. Your feedback helps us improve our communication and service for all future guests. Warm regards, Sky Hotel Management
Unsanitary room conditions, noise issues, and unhelpful hotel staff.
hotel rooms were dirty and hallways had a foul odor
Hotel room had broken lights, cold water, and poor cleanliness.
room lacked cleanliness and functional lighting with poor sound insulation
Unsanitary room conditions, broken safety equipment, and denied refund request.
hotel room had mold, broken items, and unprofessional staff
The hotel room was dirty and had an unpleasant odor.
hotel has poor security, broken amenities, and unsanitary room conditions