Slain Studios
💅 Beauty & Spa · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The service provider rushed the work and lacked professionalism.
Business reply on Google
Hi! We appreciate you for coming in, we apologize for the inconvenience. Shoot us a message on ig n our receptionist chris will set you with the right person. We got you
Staff was rude and the nail application quality was poor.
Rude staff and poor quality gel manicure that peeled quickly
Gel-x nails peeled prematurely due to poor application technique.
The business does not provide the advertised polygel extension service.
Nail technician was rude and dismissive during the appointment.
Poor nail quality and unprofessional, unwelcoming staff behavior.
Technician provided poor service resulting in physical injury to fingers.
Staff failed to provide requested nail design and color selection.
Technician failed to perform requested style and provided poor customer service.
Staff were unprofessional and failed to honor scheduled appointment times.
Technician provided poor service and displayed an unprofessional, irritated demeanor.
The business denied service to a customer using a wheelchair.
Business reply on Google
Dear chaparra, I hope this message finds you well. I wanted to take a moment to respond to the concerns you raised in your recent review. Our team takes all feedback seriously, and I appreciate the opportunity to address your experience. Firstly, I'd like to clarify that our intention has always been to provide exceptional service to all our clients, regardless of their personal circumstances. I understand that there were challenges in accommodating your sister's specific needs during her recent visit. Our technician, Rose, did her utmost to assist your sister within her capabilities, but it appears that these efforts did not meet your expectations, and for that, I genuinely apologize. Regarding the initial conversation you had with Chris, our team does indeed have experience serving clients with various accessibility requirements. We have successfully accommodated clients who use wheelchairs and ensured their comfort throughout their visit. Unfortunately, due to Rose's ongoing back issues, she found it physically demanding to provide the level of assistance your sister needed. I must address the matter of your interaction becoming emotional and racially charged. Our Studio takes g
manicure quality was poor and did not last a week
Business reply on Google
Hello Juliana, I am sorry about the inconvenience on this matter. On my end it does look like regular polish and I do suggest trying gel polish instead since it is a way better alternative and lasts much longer. We would love to get you back in and taken care of again! Please reach out to our instagram so we can get you right. @Slainstudios
Staff was rude and caused physical pain during nail service.
Technician provided poor nail service and studio barred the customer.
Business reply on Google
While we understand the service was not up to standard, we take care of our clients as well as our artists. The way that our artist was treated was unacceptable. We are aware that not all artists are on the same skill level. How the artist was spoken to was very unprofessional and unacceptable. Again, we wish that you find a salon that better fits your needs. Have a happy holiday and good luck Marianna.
The nail technician was rude to the customer.
Staff failed to provide requested manicure and refused to resolve issue.
Poor customer service and premature peeling of gel nail polish.
Business reply on Google
Hello J, I’m sorry you had a less than desirable experience. Contrary to popular belief conversation is not a requirement of our techs but rather a mutual effort between tech and guest. Rose is not the most outgoing tech but as you had mentioned she did your nails well. We understand that friendly conversation is an important part to some customers experience so should you choose to try our salon again I would welcome you to try one of the other techs here and DM our IG page to assist with booking. If not it sounds like you found a great substitute salon. Have a great day.
acrylic nails broke within five days of application
Business reply on Google
Hi Jes, My name is Lauren and I’m the manager at Slain studios. Im sorry you had a less than desirable experience and wish we could’ve spoke before you left. I would like to invite you back to book with a different artist if you’re interested. If you decide to and have any issues please definitely reach out via our Instagram (slainstudios) or phone number. If not, We respect your decision and wish you well.