Sleep Inn Charlotte University Place
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The daytime manager exhibits rude and unprofessional behavior toward guests.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience and that you felt you were treated disrespectfully. Providing a welcoming and professional environment for everyone is very important to us, and we're disappointed to hear that your visit did not reflect those standards. We take concerns like yours seriously and will review the situation internally. We appreciate you bringing this to our attention, as feedback helps us improve. If you're willing, we'd welcome the opportunity to discuss your experience further. Please reach out to us directly so we can learn more and work toward making things right.
The hotel rooms were dirty and the staff was rude.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your stay did not meet your expectations. We are sorry to hear about the cleanliness and odor issues you experienced, as well as your concerns regarding your interaction with a member of our staff. We strive to provide every guest with a clean, comfortable stay and courteous, respectful service, and we regret that this was not your experience. We also apologize if you were disturbed before your scheduled check-out time. Your comments have been shared with our management team so we can address the cleanliness concerns, review our guest service standards with our staff, and take the appropriate steps to improve the overall guest experience. We appreciate your honest feedback and hope you will consider giving us another opportunity to provide you with the level of hospitality you deserve.
Hotel has safety concerns, poor hygiene, and broken room amenities.
Hotel issued refund to the incorrect credit card account
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the unacceptable condition of the rooms you experienced, as well as the frustration and inconvenience surrounding your refund. This is not the level of service or accommodations we strive to provide our guests. We truly appreciate your kind words about Christy and our staff, and we’re sorry for the confusion regarding the refund process. After reviewing the situation, the refund was applied back to the card on file at the time of booking, which was a virtual card provided through the third-party company you booked with. We understand how frustrating and confusing this situation has been, especially after being assured the matter was resolved. Please reach out to us to help resolve this issue. We are actively working to address both the maintenance concerns you mentioned and the communication surrounding refunds to help prevent situations like this in the future. We appreciate your feedback and the opportunity to improve.
hallways smelled of cannabis and room was poorly maintained
Business reply on Google
Dear Mr. Pandey We appreciate you taking the time to share your thoughts with us. We apologize for not meeting and exceeding your expectations during your stay. We take all feedback seriously and will use your comments to improve our services. We hope that you will give us another chance to serve you better in the future.
Housekeeping forced entry and staff incorrectly claimed reservation was not found.
Business reply on Google
Thank you for your feedback. While we’re glad your check-in experience was smooth, we sincerely apologize for the issues you encountered afterward. The odor in the room, the handling of the housekeeping entry, and the confusion regarding your reservation are all unacceptable and not in line with the level of service we aim to provide. We understand how uncomfortable and concerning this must have been. Your comments have been shared with our housekeeping and front desk teams to address these matters immediately, especially regarding guest privacy and communication. We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
customer is experiencing difficulty obtaining a refund for an unsatisfactory room
Hotel overcharged for room and violated ADA service animal regulations
Business reply on Google
Thank you for bringing this to our attention. We are very sorry to hear about your experience and take your concerns seriously. What you’ve described regarding both the billing discrepancy and your interaction with our front desk is not reflective of our standards. We are currently reviewing the charge you received to ensure it aligns with the rate that was communicated at the time of booking. Additionally, we want to be very clear that we are committed to complying with the Americans with Disabilities Act (ADA). The situation you described regarding your service animal is concerning and does not reflect our policies or training. We are addressing this internally to ensure all staff are properly informed and that this does not happen again. Thank you again for your feedback it helps us improve.your response here
Room smelled of smoke and excessive noise from neighbors
Hotel rooms are dirty, outdated, and suffer from excessive noise.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. We take cleanliness, comfort, and guest satisfaction very seriously, and it’s clear we fell short in these areas during your visit. We are truly sorry that your room did not meet your expectations, and that the noise and staff communication left you feeling frustrated. We’ve shared your comments with our team so we can address the issues you mentioned. Please know that your concerns will be taken seriously, and we're working on making improvements to ensure that future guests have a more comfortable and enjoyable stay. If you’re open to it, we would love to hear more about your specific experience to help us improve further. We appreciate you bringing these issues to our attention, and we hope you’ll consider giving us another chance in the future. Thank you again for your feedback, and we wish you the best in your future travels.
room was unsanitary with vomit on carpet and foul odors
Hotel refused reservation extension due to excessive guest traffic
Customer alleges discrimination, verbal harassment, and poor room conditions by staff.
Business reply on Google
Thank you for sharing your feedback. We take all guest concerns seriously and strive to treat everyone with fairness, respect, and professionalism. Please note that you were not discriminated against in any way. Your reservation was not extended due to violations of hotel policy and guest conduct standards, which are in place to ensure the safety, comfort, and well-being of all guests and staff. Our decisions are never based on personal beliefs, voting preferences, or disability status. We fully comply with all federal and state laws, including those protecting the rights of individuals with disabilities and service animals. We appreciate your past business and wish you the best in your future travels
Room amenities were broken and unexpected extra fees were charged.
Hotel room had broken air conditioning, pests, and poor staff service.
Business reply on Google
Thank you for taking the time to share your feedback. I sincerely apologize for the disappointing experience you had during your stay. What you described does not reflect the standards of cleanliness, comfort, and customer service we strive to provide. I’m very sorry for the maintenance and pest issues you encountered, as well as the lack of attentiveness at check-in. These matters have been addressed with our housekeeping, maintenance, and front desk teams to ensure this does not happen again. We are also taking steps to improve response times and overall guest communication. Your comments are extremely valuable as we continue working to upgrade our property and training programs. I would appreciate the opportunity to personally discuss your stay and make this right. Please feel free to contact me directly at the hotel at your convenience. Thank you again for your feedback, and we hope you will consider giving us another opportunity to provide the experience you deserve.
The hotel room was dirty, broken, and lacked functional electrical outlets.
The hotel room had blood on curtains, moldy smell, and stains.
The hotel rooms were dirty and lacked proper maintenance.
Business reply on Google
Thank you for completing our survey and for sharing your honest feedback. I want to sincerely apologize for the experience you and your party had during your stay. The issues you described regarding the cleanliness of your rooms, odors, and maintenance concerns are unacceptable and far below the standards we strive to maintain. Please know that your comments have been taken very seriously. Our housekeeping and maintenance teams have been notified, and corrective steps are being taken to ensure that this does not happen again. We greatly value your feedback because it helps us identify areas where we must improve. I regret that we did not provide you with the clean and comfortable stay you deserve, and I hope you might consider giving us another opportunity in the future to restore your confidence in our hotel.
hotel has roach infestation and faulty room key cards
Business reply on Google
Dear Valued Guest, Thank you for taking the time to share your experience. We are truly sorry to hear about the concerns you encountered during your stay. Please know that your feedback is taken very seriously. Cleanliness, comfort, and guest satisfaction are top priorities at our property, and we are disappointed to learn that we fell short in your case. We understand how important it is to feel safe and at ease—especially when traveling with children—and we sincerely apologize for the distress this situation may have caused you and your family. We are currently working with our housekeeping and maintenance teams to thoroughly investigate and address the issues you mentioned, including pest control and key card functionality. We also regret that you were unable to reach our front desk team when needed. We strive to ensure staff coverage at all times, and we will review our scheduling to improve availability and responsiveness moving forward. We appreciate your feedback as it helps us improve. While we regret that we did not meet your expectations during this visit, we do hope you might consider giving us another opportunity in the future to provide the stay you deserve.
The hotel room was dirty and had multiple broken appliances.
Business reply on Google
Thank you for providing feedback about your recent stay. We apologize for failing to meet your expectations during your recent stay. We have shared your experience with the entire team and will utilize your feedback as a way to improve our customer service.We hope to have the opportunity to host you again in the near future.