Sleep Inn Dallas Northwest

Business reply on Google

Dear Mikaela, Thank you for taking the time to share your feedback. We're very sorry to hear that your stay did not meet your expectations. Providing attentive service is important to us, and we regret that your experience left you feeling unsupported. Your comments regarding front desk availability have been shared with our management team so we can review and improve our service. We appreciate your feedback and hope you'll consider giving us another opportunity to provide the level of hospitality we strive to deliver. Sincerely, Liza T General Manager

Business reply on Google

Hi Erika, Thank you for bringing this matter to our attention. We take reports regarding cleanliness, guest safety, and potential pest concerns extremely seriously. We are very sorry to hear about your experience and the distress this situation has caused. We understand your concerns, especially regarding the possibility of bringing pests home after your stay. Please know that any report of bed bugs or other pest activity is immediately investigated according to our established procedures. We work with licensed pest-control professionals to inspect and address any concerns thoroughly. Guest comfort and safety remain our highest priorities, and feedback such as yours helps us identify and resolve issues promptly. We would appreciate the opportunity to learn more about your stay so we can investigate this matter further. Please contact us directly with your room number and dates of stay. We are committed to addressing your concerns and improving the experience for all guests. Thank you for sharing your feedback. Sincerely, Liza Thakor

Business reply on Google

Dear guest, Thank you for sharing your feedback. We are sorry to hear that your stay did not meet your expectations. Guest safety and comfort are priorities for our team, and we take all concerns seriously. However, we would like to clarify that no safety concerns or issues with other guests were reported to our staff or management during your stay. Had these concerns been brought to our attention at the time, we would have had the opportunity to investigate and take appropriate action to address them immediately. Our records indicate that these concerns were first raised at checkout. At that time, you requested a refund; however, because your reservation was prepaid through a third-party booking channel, we were unable to process a refund directly. Refund requests for prepaid reservations must be handled through the original booking provider in accordance with their policies. We also regret if there were occasions when our front desk team was not immediately visible. Our staff regularly assist guests throughout the property and may occasionally be away from the desk while helping other guests or handling operational needs. While we respect your opinion, we are disappointed to lear

Business reply on Google

Dear Dejah, Thank you for bringing this matter to our attention. We sincerely regret to hear about your experience and understand how concerning it must have been, especially given the importance and cost of your medication. After reviewing the situation, we would like to clarify that your room was placed under a “Do Not Disturb” status during your stay, which limits staff access unless specifically requested or in case of an emergency. That said, we take any concerns regarding guest belongings very seriously and do not intend for you to feel dismissed. We also apologize for any frustration caused regarding management availability. I am not on-site during weekends; however, your concern should have been handled with greater care and urgency by our team. We are addressing this internally to ensure clearer communication and a more supportive response in situations like yours. Your feedback is extremely important to us, and we truly regret that your experience did not meet expectations. We would welcome the opportunity to discuss this further and work toward a resolution. Please reach out to us directly at your convenience. Thank you again for your feedback. Thank you, Lisa Patel

Business reply on Google

Hi Jay, Thank you for your feedback. However, we do not have any record of a reservation under the name or details provided in your review. We kindly ask that you contact us directly with valid reservation information (such as the full name, date of booking, and confirmation number) so we can properly investigate. Without verifiable details, we are unable to locate your booking, and the review may be considered inaccurate. We are always happy to resolve genuine concerns and look forward to hearing from you. Sincerely, Lisa Patel General Manager

Business reply on Google

Hi Jasmine, Thank you for taking the time to share your feedback. We’re pleased to hear that you found the rooms clean and well maintained. We’d like to clarify a few important points regarding your concerns. At check-in, the $50 deposit was paid using a Cash App card by the guest’s choice. As explained at the front desk, Cash App and similar prepaid cards often have longer processing times for releasing deposits. Once the hotel releases the authorization, the timing of when funds appear back on the card is entirely controlled by the card issuer. Unfortunately, this can sometimes cause guests to believe the hotel is holding the funds when it has already been released. For this reason, we do advise guests that prepaid cards may not be the best option for deposits. Regarding housekeeping, this is an extended-stay property, and daily room cleaning is not provided. This policy is clearly stated at booking and at check-in. Housekeeping services are scheduled periodically or available upon request, in line with extended-stay hotel standards. We are very sorry that your interaction with our staff felt uncomfortable. Our goal is to provide respectful service to every guest, and discriminat

Business reply on Google

Hi Ryan, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and truly regret that your stay did not meet expectations. We appreciate you bringing these concerns to our attention cleanliness and guest comfort are very important to us. Our team is addressing the issues mentioned to ensure improvements are made. We hope you’ll consider giving us another opportunity in the future to provide you with a better stay. Sincerely, Lisa Patel General Manager

Business reply on Google

Hi Deven, We are sorry to hear that your stay did not meet expectations, and we apologize for the smoke smells and interaction at the front desk. We take your feedback seriously and will use it to improve our service and guest experience moving forward. Thank you, Lisa Patel General Manager

Business reply on Google

Hi Lakshmi, Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. However, after reviewing your reservation, we must clarify that it was booked using a Choice employee discount, which is intended exclusively for eligible employees and not for friends or family. As part of our compliance with Choice Hotels' discount policy, valid verification from the actual employee's manager or corporate office is required. Unfortunately, the documentation provided at check-in did not meet the required criteria, and therefore, we were unable to honor the discounted rate. While we understand your frustration, we encourage all guests to use the appropriate Friends & Family rate option when booking for others to ensure a smooth check-in process. Our front desk staff and management follow strict policies set forth by the brand and are expected to apply them fairly and consistently. We appreciate your understanding and hope for your consideration of proper booking channels in the future. Sincerely, Lisa Patel General Manager

Business reply on Google

Dear Guest, We are distressed to see you unhappy. We never want our guests to go back with an unpleasant experience. Our main purpose is to make our guests smile and be happy; we strive each day. We regret we fail this time in your case. We will take appropriate measures to improve the areas you found unsatisfactory and will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time. Thank you, Lisa Patel General Manager