Sleep Inn Indianapolis East
🏨 Hotels & Travel · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel pool closed, poor room cleanliness, and low quality breakfast.
The hotel room rates were significantly higher than competitors.
Business reply on Google
Dear Shanea, Thank you for sharing your experience with us. We regret that you were unable to secure a room during your visit and understand how frustrating it can be to travel only to find accommodations that do not meet your needs. We strive to provide competitive pricing and flexible check-in options, and it’s disappointing to hear we fell short in your case. Your feedback is valuable to us as we continually work to improve our services. We hope you consider giving us another chance in the future. Warm Regards, Guest Relations Manager Sleep Inn Indianapolis East
Unresponsive front desk, poor breakfast quality, and malfunctioning key cards.
Employee used customer credit card without authorization and misrepresented her identity.
Business reply on Google
Dear Violeta, Thank you for sharing your experience with us. We sincerely apologize for the interaction you had with our staff. It is concerning to hear that you felt misled and that your concerns were not addressed appropriately. We strive to maintain a high standard of professionalism and customer service, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will be addressing this situation internally to ensure it does not happen again. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a much better experience in the future. Warm Regards, Guest Relations Manager Sleep Inn Indianapolis East
Hotel had no running water and failed to provide cancellation documentation.
Business reply on Google
Hello Todd, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit regarding the lack of running water. We understand how critical this is for our guests and are currently addressing the situation to ensure it does not happen again. Thank you for bringing this to our attention. We hope to have the opportunity to serve you better in the future. Warm Regards, Guest Relations Manager Sleep Inn Indianapolis East
Hotel has poor sanitation, maintenance issues, and safety concerns.
Broken door lock and sharp metal caused injury to guest
Room was not cleaned and had holes in the ceiling.
Unsanitary food, safety concerns, and poor room maintenance.
The hotel room was dirty and staff refused a refund.
Room floors were sticky and the room smelled strongly of smoke.
Business reply on Google
Dear Vanessa, Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay, particularly regarding the cleanliness of your room and the unpleasant odor. We strive to maintain a welcoming environment for all our guests, and it’s clear we fell short in your case. Your feedback about the elevator and breakfast area has been noted, and we will address these concerns with our maintenance and housekeeping teams. I understand how frustrating it must have been to deal with these issues, especially when you were here to enjoy time with your family. We appreciate your feedback as it helps us improve. We hope you might consider giving us another chance in the future. Warm Regards, Guest Relations Manager Sleep Inn Indianapolis East
poor room cleanliness, broken amenities, and constant noise disturbances
Non-functional television remote and unprofessional staff behavior during conflict…
broken elevators, non-functional toilet, and unauthorized room entry by stranger
Room lacked working outlets, hot water, and front desk assistance.
Hotel room infested with bed bugs and unsafe environment
Broken elevator, closed pool, and clogged toilet requiring guest to fix.
Dirty common areas, unavailable breakfast, closed pool, and unresponsive, rude staff.
Hotel was dirty with poor service and broken amenities.
Strong marijuana odor and poorly maintained breakfast area.