Smart & Final Extra!
🛒 Retail & Products · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor customer service and were inattentive at the register.
employee failed to provide access to the restroom as requested
Poor quality seafood and mislabeled, improperly cut steaks.
poor customer service and lack of available shopping carts
Store sells expired dairy products on shelves
Employee exhibited rude and disrespectful behavior toward customers.
Employee was rude and customer service phone line is unresponsive.
Business reply on Google
We appreciate your feedback, Ashley, and will share it with our management.
Cashier behaved disrespectfully and created a scene during a customer conversation.
Business reply on Google
Thank you for bringing this to our attention, Sean. We’ve shared your feedback with the management team.
Electric shopping carts are consistently broken or uncharged.
Business reply on Google
We’re sorry to hear this, Robert. Thanks for letting us know. We will certainly share this feedback with the management.
Staff failed to hold items and provided unfriendly customer service.
Business reply on Google
We are sorry to hear about your experience, Angie. Smart & Final values all our customers and aims to always provide quality service. Your concerns have been heard and were forwarded to management.
Staff was rude and refused to honor the displayed shelf price.
Business reply on Google
We strive to provide our customers with the best service at all our stores. We are very sorry to hear this was not your experience during your grocery shopping trip, O U. We will share this information with our management team.
Customer was falsely accused of shoplifting by store manager
Staff members were rude and made unwarranted comments to customers.
Store had low inventory and staff provided rude customer service.
Staff enforced mask policy inconsistently while failing to wear masks properly.
unhelpful staff member with a poor attitude
prices are not competitive and staff assistance was unavailable
Store fails to follow proper queue order when opening new lines.
The store sold rotten produce to the customer.