Smart Financial Credit Union

Business reply on Google

Thanks for your honest review, Terrell. We want to make things better! Someone may reach out to better understand your concerns.

Business reply on Google

Hi Oni, We regret that you had a poor experience and appreciate your feedback. Keep in mind that you can always visit our debit card services page for info about lost/stolen cards at www.smartcu.org/debitcard. Please reach out to [email protected] if you have any unresolved to concerns and we will be sure to get back to you.

Business reply on Google

We apologize for the inconvenience that you experienced during your recent visit. We have made our ATM service team aware of your experience so they can see if further action is needed. We are currently operating under normal business hours. For the latest branch updates, please visit http://www.smartcu.org/cvalert. We will have our branch management team reach out to you as we may be able to offer suggestions that will improve your banking experience. Thank you for being a valued member of Smart Financial.

Business reply on Google

Hello Ms. Jackson, If you are trying to call Smartline (for automated account info), please verify that the number you are calling is (713) 850-1254 or (800) 537-7133. Online and mobile banking are great ways to check balances and transaction history. Visit https://www.smartcu.org/technology/online-banking to learn more and to register for online banking. We also have a brand new feature called Text Balance that allows you to easily check your balances with your smart phone. Visit http://www.smartcu.org/textbanking for instructions on how to register for Text Balance. It takes less than 30 seconds to register. Thank you for your membership!

Business reply on Google

Hello Ms. Redick, Thank you for letting us know. Someone from the Kingwood branch will be reaching out to you. In the meantime, you can easily set up loan notifications through online banking to receive text or email alerts when your loan payment is due. Go to "Settings" in upper right hand corner under your name, and then to "Notifications" tab. Choose "Loan Payment Due Alert". Someone will be in touch soon in case you have any questions about this. Thank you for being a loyal member!

Business reply on Google

Mr. Hamm, We are so sorry that you had a less than stellar experience at our Kingwood branch. Feel free to email me directly at [email protected] and let me know how we can improve your banking experience. - Laura, Member Experience Advocate for Smart Financial

Business reply on Google

Hi Mr. Springer. Thank you for letting us know about the wait time. Fridays can be busy, and personalized service is what we pride ourselves on. If you were hung up on, our apologies! It was surely unintentional. Please email [email protected] for assistance and I will ask the agents to call you back at once when they receive your email.

Business reply on Google

Thanks for your honesty, Ms. Becker. We understand that new advancements in technology can be difficult, especially since most financial institutions are heading in this direction. Please keep in mind that Teller 2.0 uses real tellers and does not interfere with a personalized experience. The only real difference is the tellers' location. We are able to serve more members where they are needed most and create a safer experience for our members and staff. Please take a moment to visit our web page that explains all the reasons behind these changes. https://www.smartcu.org/teller-20

Business reply on Google

Hi Maria - Thank you for reaching out! There are a couple of ways that you can pay your Smart Financial loan from an outside institution. I have asked our E-Branch manager to call you today to walk you through the process! If you have any more questions that occur down the road, please feel free to contact [email protected] for assistance.

Business reply on Google

HI Michele, We are so very sorry that you had a poor experience at Kingwood. We do take privacy very seriously at Smart Financial. I have asked our branch manager to reach out to you today so that all of your concerns may be addressed. If you need further assistance, please feel free to reach our Member Experience Advocate directly at 713-407-1832. Have a great afternoon!

Business reply on Google

Thank you for your feedback, Mr. Munoz. We have 10 E-Tellers available to assist members as needed to better accommodate the busiest branches. Visit our Teller 2.0 page to learn more about why we made these changes at https://www.smartcu.org/teller-20

Business reply on Google

We are sorry for the recent wait times, Ms. Meier. They are temporary. Branch staff is able to assist with some services, but only the virtual tellers are able to assist with withdrawals. We are aware and are working diligently to decrease our wait times at Kingwood. Please bear with us and thank you for your patience!

Business reply on Google

Hi Gina - In the coming months, our Kingwood branch will be moving to a new location right down the road from the current location. This means more convenient access and new technology allowing us to better serve you. As far as your interaction with our staff, thank you for letting us know and we have passed the information along to the manager of that location. Thank you!

Business reply on Google

Hi Sharon - We are sorry to hear this! You can try emailing [email protected] if you do not want to wait on the line. We also have a new callback feature that allows you to receive a callback instead of waiting on the line. We will have a manager reach out to you to further discuss your concerns. Thank you!

Business reply on Google

Hi Natasha - We are sorry to hear you had this experience. We will definitely look into it to make sure this does not happen again.