Smash'd Midwest Burgers Irvington
🍽️ Restaurants · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The burgers are pre-made and the front staff is rude.
Business reply on Google
Thanks for dining with us. We apologize for your less than 5-star experience. Our burgers are fresh cooked to order and never pre-made. They are also made with the same premium Braveheart Black Angus Beef we have used since day one. We really hate that you didn’t enjoy your last visit as we never want to put out an unsatisfying burger. We also take great pride in our service and definitely don’t take this matter lightly. We are sincerely sorry and hope you’ll give us another opportunity. Thanks again 🍔
The quality of the fries has declined significantly.
Business reply on Google
Hi James! We really appreciate you dining with us and are sorry to hear you left unimpressed. We switched our fries almost a year ago. We understand some miss our waffle fries but the feedback on our thick cut fries has been overwhelmingly positive. As for price increases, we haven’t had one since February 2024 which even then was limited to just a few items. We are sorry you weren’t happy with your visit and do hope you’ll give us another chance. Thanks!
The restaurant discontinued a specific sauce that the customer enjoyed.
Business reply on Google
Hi there! Thanks for dining with us and glad you enjoyed your experience on your first visit. Unfortunately, the hot honey burger was a burger of the month so it was only available for a limited time. We hope you will give us another try! 🍔
The burger patty was burnt and the food lacked flavor.
Business reply on Google
Thank you so much for visiting us. We truly are sorry you had such an unpleasant experience. If you read any of our other reviews you will see we take great pride in both our beef and service. We really hope you give us the opportunity to knock it out of the park. Thanks again
poor food quality, dirty facility, and inattentive staff
Business reply on Google
Hi Derek, I’m not even sure where to begin with this review. We whole heartedly apologize if this was your experience at Smash’d Midwest Burgers in Irvington. We take great pride in our food, our service and our cleanliness. We take this very serious and will be retraining our team. Thank you for bringing to our attention
Customer experienced food poisoning and received an incomplete order.
Business reply on Google
Oh no! please accept our sincerest apologies. If you read our other reviews you will see this is an exception and not the standard. We really hope you’ll give us another opportunity. And if you’d like to discuss your visit further please reach out to [email protected]. Thank you
Incorrect burger orders served with poor quality ingredients
Business reply on Google
Whoa! We sincerely apologize. This is not the Smash’d way at all. I am looking for your order but can’t seem to find it. I would love to discuss further if you could email me at [email protected]. If you read our review you’ll see this is a very rare occurrence. We definitely strive for satisfaction really hope we can make this right!
Online ordering systems have been non-functional for two months.
Business reply on Google
Hello! Are you going to right website? SmashdMidwestBurgers.com About 20% of our daily sales are from online carryout and online DoorDash orders so I’m not sure why you’re having an issue with ordering
Incorrect order received with cold and poorly prepared food items.
Business reply on Google
Oh no! We hate that you had this experience. All of our burgers are cooked fresh to order. We will definitely be discussing with our team. If you’d like to discuss your visit further we’d love for you to email us at [email protected]. We are so sorry you had less than an extraordinary experience
The business refused to allow a customer to use the restroom.
Business reply on Google
lol. It was the Irvington Halloween Festival with tens of thousands of people attending and we were at capacity which is why there was a line. You’re welcome to call the fire marshall and complain to them.
Employee harassed an elderly man over a bottle of water.
Business reply on Google
Thanks for coming in Holly. Next time leave a review with facts. The gentlemen’s card declined for his food after which he proceeded to snatch the bottle of water. Our team simply asked him to pay for the water or leave- which he refused to do both so they called police. Now I don’t want to assume but I’m guessing you were with the “gentlemen” who interfered and harassed our female staff repeatedly call her a “dumb b****” . That kind of behavior is not tolerated toward our team and we kindly ask you not to return . Thank you
Rude staff, poor food quality, and unclean restaurant environment.
Business reply on Google
We are so sorry to hear about your experience. We take great pride in our food and service, and we’re definitely going to chat with our team. Regarding our burgers, all pricing is clearly displayed on our menu prior to ordering and every patty is 1/4 LB. We source our beef from a highly reputable purveyor where all cattle are within a 200-mile radius and fed a uniform Midwest grain and grass diet to guarantee consistency in every burger. Each cow even undergoes DNA testing to confirm its black angus heritage. Hope this clears up any confusion
Incorrect burger toppings and wrong side dish provided
Business reply on Google
Hi James, thank you so much for ordering carryout from us. Sounds like we completely dropped the ball on your order. We sincerely apologize and would love the opportunity to make it right. Please email us personally at [email protected]. Thanks again for giving us the opportunity and bringing this to our attention
unauthorized duplicate charge on customer debit card
Business reply on Google
Hi there! First I wanted to say thank you so much for visiting us. We truly appreciate the support of each and every customer that comes to our door. I also want to sincerely apologize for any issue you have had with your credit card. When you called, we owners were not on site so our team was trying to get your contact info for a callback to resolve this matter. I can assure you there is no deliver it Charges on your card by us. We do not store customers credit card information once a transaction has been processed. There was obviously a hiccup with our credit card processing server, which like any business we have no control over. However, we would be happy to assist you with resolving the matter. If you would like to discuss further, please email me at [email protected]@yahoo.com. Thank you
The burger meal was overpriced and the fries were stale.
Business reply on Google
Hello! Thank you so much for dining with us. We’re sorry to hear you had a less than extraordinary experience. We take great pride in both our service and food. Sounds like we dropped the ball in both categories. If you’d like to discuss further please email us at [email protected]. Thanks again and we hope you give us another opportunity.
The burger lacked proper searing and seasoning.
Business reply on Google
Hi Mike! Thanks for visiting. We hate to hear that you were less than impressed and sincerely apologize. We source very high quality Black Angus beef from Braveheart and take great pride in our burgers. We hope you give us another opportunity. Thanks again for your support.
The burger was excessively greasy and had an unpleasant texture.
Business reply on Google
Hello and thanks for visiting. We are terribly sorry you had a lackluster experience. We’d love to discuss more in depth if you’d like to reach out to us at [email protected]. Thanks again and we hope you give us another chance
Missing drink from delivery order and unresponsive customer service
Business reply on Google
Hello and thanks for ordering from us. So sorry to hear that your order wasn’t properly fulfilled. Unfortunately, our delivery is a third party company and sometimes items are overlooked or left by them. We would love to talk more in depth if you could email me personally at [email protected]. Thank you
The burger and fries lacked seasoning and flavor.
Business reply on Google
Thank you for visiting us. We source only premium black angus beef from Braveheart Foods. You are correct in that we do not season our burgers as we believe in letting the beef do the talking. We are sorry you did not enjoy your food but hope you give us another chance. Thanks again for trying us!