Smilecloud Family Dental
🩺 Health & Wellness · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The dental office lacks professional patient handling and proper hygiene standards.
Excessive wait times and disputed billing for unnecessary dental procedures.
The dental practice requires patients to wear masks in waiting areas.
Business reply on Google
Hi, David. We are sorry to hear about these concerns. We would love the opportunity to discuss the details of this review further. Please call us at 503-644-8900, and we’d be happy to speak with you. Thank you.
inconsistent billing practices and unexpected charges for dental services
Business reply on Google
Hello, Lam. Thank you for taking the time to provide your feedback. We cannot engage in patient-specific conversations online, but we welcome the opportunity to speak with you directly. Please call us at 503-644-8900, and we’d be happy to discuss the details of this review. Thank you.
Dentist recommended unnecessary and expensive procedures for healthy teeth.
Business reply on Google
Zarek, thank you for reviewing our office. We appreciate your feedback, and we are happy to discuss the details of this review with you directly. Please call our office at 503-644-8900. Thank you.
Poor dental work required expensive corrective treatment by another dentist.
Business reply on Google
We appreciate your feedback, Rumiko. Thank you for your time. We’ll be sure to take the details of your review back to our team.
The dental office failed to apply a credit to a bill.
Business reply on Google
Hello, Irma. Unfortunately, online channels are not secure places to discuss protected health information. We would love the opportunity to correct this situation. A team member will be reaching out to you shortly to discuss the details of this review with you. Thank you for sharing this with us.
unauthorized charges and failure to address dental issues
Business reply on Google
Hello, Edith. Thank you for taking the time to provide your feedback. We cannot engage in patient-specific conversations online, but we welcome the opportunity to speak with you directly. Please call us at 503-644-8900, and we’d be happy to discuss the details of this review. Thank you.
Poor dental work, insurance billing issues, and unprofessional staff behavior.
Business reply on Google
We apologize for any confusion regarding our pricing. We aim to be transparent with our costs, and we're sorry if this wasn't clearly communicated. Please reach out to us directly so we can investigate the issue and ensure everything is corrected.
Inconsistent payment policies and unnecessary dental procedure recommendations.
Business reply on Google
We’re truly sorry to hear that your experience didn’t meet your expectations. We take all feedback seriously and strive to improve every aspect of our service. We would love to learn more about what happened and make things right—please feel free to contact us directly so we can resolve this for you.
The dentist was unprofessional and abandoned the procedure without explanation.
Business reply on Google
Thank you for sharing your feedback. We are truly sorry to hear that your experience was unpleasant. We aim to provide the best service possible, and we would love to hear more about what went wrong so we can address the issue. Please feel free to reach out directly, and we’ll make sure to resolve this for you.
Dentist provided false diagnosis and coerced reviews for discounts.
Staff charged unexpected fees and pressured patient for unnecessary dental procedures.
Business reply on Google
Thank you for your feedback. We're sorry to hear that our external appearance did not meet your expectations. We are constantly working on improvements to provide a better experience for all our customers. Please feel free to reach out directly so we can address your concerns in detail.
Poor dental work quality, unprofessional conduct, and incorrect insurance billing codes.
The business attempted to manipulate reviews in exchange for discounts.
Business reply on Google
We apologize for any confusion regarding our pricing. We aim to be transparent with our costs, and we're sorry if this wasn't clearly communicated. Please reach out to us directly so we can investigate the issue and ensure everything is corrected.
poor dental work caused pain and required corrective treatment elsewhere
Business reply on Google
We apologize for any confusion regarding our pricing. We aim to be transparent with our costs, and we're sorry if this wasn't clearly communicated. Please reach out to us directly so we can investigate the issue and ensure everything is corrected.