Soleil Moving
🔧 Home Services · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Owner refused to honor voucher and was verbally abusive to customer
Movers were inefficient and took longer than the quoted time.
Business reply on Google
Thank you for taking the time to share your experience. We’re very sorry to hear that you were disappointed with your recent move, and we truly value the opportunity to address your concerns. After reviewing the details of your move, we’d like to clarify a few important points for transparency. You were moved from a fully furnished 3rd floor 3-bedroom townhome into a 3-bedroom apartment located on the 3rd floor. This involved navigating tight staircases, narrow hallways, and oversized furniture — all of which significantly increase the complexity and time of a move, even within the same building. Though the move took approximately seven hours, you were only billed for four hours of service for two movers. Additionally, a third mover assisted for one hour at no extra cost to you. While we did recommend a 3-mover crew to match the scope of the job, we understand your choice to proceed with two. Our crew spent a significant amount of time properly wrapping and protecting your belongings to ensure they arrived undamaged, and we’re proud to hear that everything was delivered safely. Your acknowledgment of their careful work means a lot to us. Your initial estimate reflected our standard
movers left early, left work unfinished, and lost customer boxes
Business reply on Google
Ouch!!!We deserve at least 2 stars for just showing up. All kidding aside Adelina, we are very disappointed you were unsatisfied, disappointed, and possibly more. There is still an element of human condition that still reside within us movers, looks like we dropped the ball on this one through your eyes. And for that, we apologies, if given another opportunity we will aim to do much better. We did reach out and talked to you Adelina on Mother's Day and let you know that the two boxes of your cleaning supplies weren't left inside our truck. Blessings to you and your love ones. WELCOME TO AUSTIN!
Movers arrived two hours late and provided unprofessional customer service.
Business reply on Google
We are sincerely sorry for such an interaction with our company. That is unacceptable to have been treated in such a matter. We have failed you and are extremely disappointed we did not deliver on our promise. We are ready to redeem ourselves should another opportunity should ever presents itself. We have spent years in educating our team members to embody our core culture. " Brighter Moving Experience"
Moving company damaged expensive refrigerator and failed to provide promised compensation.
Business reply on Google
We apologies for the lack of consistency. That is unacceptable to have been treated in such a matter, especially as a repeated customer. We have failed you and are extremely disappointed. We are ready to redeem ourselves should another opportunity should ever presents itself. We have spent years in educating our team members to embody our core culture. " Brighter Moving Experience" Once again, we are sorry that this was not handle with more accountability. The responsibility was on our end and we dropped the ball this time, and did not pick it on the way to the finish line
Movers arrived late, damaged furniture and walls, and demanded extra payment.
Business reply on Google
We are very disappointed and apologies for the inconveniences we have caused. We dropped the ball on this one. The company has spend years investing in developing the company. Through education, mentorship so that our team members and its leadership can deliver on their promises.