Somerset Hotel

Poor room cleanliness and lack of soundproofing between rooms.

hotel has poor hygiene, insect infestations, and safety hazards

Housekeeper allegedly stole personal property from the hotel room.

The room lacks a wardrobe and has restrictive check-out times.

hotel has poor hygiene, bed bugs, and unprofessional staff behavior

Room layout is impractical, small, and lacks basic furniture.

Thin walls and discriminatory behavior from hotel staff.

Uncomfortable thin mattresses and lack of sound insulation in rooms.

Hotel lacks advertised amenities, cleanliness, and proper security features.

Room is small with poor soundproofing and non-functional wifi.

Misrepresented room, denied refund, and poor cleanliness and facility standards.

Management engaged in harassment, legal disputes, and physical confrontation.