Sonesta Simply Suites Charlotte University
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel amenities are broken and room service is unavailable.
Business reply on Google
Dear Mo, Thank you for your feedback. We are sorry to hear that your stay was so frustrating and that we did not meet expectations. We sincerely apologize for the issues you experienced. Please know that all of your comments have been shared with our team so we can review these areas and work on improvements. We appreciate you sharing your feedback and hope to welcome you back soon for a much better experience.
Room was dirty with poor maintenance and excessive noise levels.
Business reply on Google
We are an extended stay property and do not provide daily housekeeping. We are sorry about any inconvenience you experienced during your stay. Please reach out to the hotel directly with any additional comments or concerns.
Hotel lacks unloading area and has poor cleanliness and dated furniture.
The room had poor soundproofing and maintenance issues.
Hotel had poor hygiene, presence of pests, and unsafe environment.
Business reply on Google
Dear Ebony-Sad'e, Your peace of mind is important to us, which is why we regret hearing about the factors that led you to leave early. From overall maintenance concerns to the first impressions our shared spaces make, our team will focus additional attention on these areas to ensure greater consistency in upholding our hospitality standards. If you would like to discuss any details further, please feel free to contact us at your convenience.
Unjustified smoking fee charged and poor hotel maintenance and service.
Business reply on Google
It is our hotel policy to charge a smoking fee if there is sufficient evidence. Per our hotel policy, management is required to investigate if we receive an alert of smoking. If confirmed, the smoking fee will be applied.
Hotel conditions poor and refund for prepaid reservation denied
The room was unclean, service was poor, and refund is missing.
Poor maintenance, rude staff, and significant security concerns on property.
Worn mattress, malfunctioning toilet, and strong marijuana odors in hallways.
Room was dirty with odors, water damage, mold, and a bug.
The hotel property is unhygienic with strong odors and dirty rooms.
The hotel room was infested with bed bugs.
Poor room maintenance, cleanliness issues, and uncomfortable mattress.
Foul odor in room caused physical illness and sleep disruption.
Room condition and cleanliness did not match advertised photos or standards.
poor facility maintenance and cleanliness with unexpected parking fees
Hotel is filthy with odors, bugs, and a used syringe found.
The hotel suite was dirty, damaged, and smelled of smoke.
Hotel suffered from poor cleanliness, pest issues, and faulty room climate control.