SOPHY
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inconsistent laundry pricing and refusal to resolve billing discrepancy
restaurant adds undisclosed automatic gratuity and requests additional tips
Hotel refused to provide a partial refund per their stated policy.
Poor housekeeping, inadequate shower water, and mandatory gratuity for bad service.
unprofessional staff, dirty room, and broken air conditioning
unhelpful staff and noisy unsafe hotel environment
The hotel overcharged the guest and delayed the refund process.
hotel internet outage and poor customer service from staff
Housekeeping service was not provided despite following hotel instructions.
Hotel refused room type request and late checkout
Business reply on Google
Greetings Joseph- I hope that you are doing well today. Thank you for taking the time to post a review. We read all experiences internally as we take these seriously. We are disappointed to hear that your stay was unpleasant and that we were not able accommodated your needs. I would like to discuss in detail your experience to gain a better understanding of how we could have improved your visit. Please feel free to email me directly at [email protected], with any details that you would like to add. If you would rather a phone call, I can be reached at 773-289-1003 ext. 4906. All the very best, Kristopher Askew [email protected] Director of Rooms Sophy Hyde Park
Hidden amenity fees and failure to provide proper cancellation confirmation.
Hotel charges mandatory amenity fees not included in initial room rate.
Business reply on Google
Good afternoon Eric, We are sorry to hear you decided to cancel your upcoming stay with us. Please know that due to you making your booking via a 3rd party website, the amenity is unable to be included in the total cost of your stay provided by them because it is considered an on site fee. When booking directly with us over the phone or on our website the amenity fee is included in the final cost you are quoted for your stay. Again, apologies about the misunderstanding. We hope to host you in Hyde Park sometime soon.
Hotel failed to provide room service and amenities despite daily charges.
Business reply on Google
Thank you for your review and feedback. As the power outage was local and not that of just the hotel, I do apologize as I know it was a frustrating experience as it left many of our systems down. Please always reach out to the desk if you need in room water replenishment and housekeeping if they have not arrived by 4pm as the power outage did impact those room systems as well. We appreciate you staying with us and your understanding.
Front desk staff were rude regarding a booking extension request.
Business reply on Google
Thank you for taking a moment to provide your feedback and concerns for your friend. We have apologized to the guest for the negative experience and regards to the room type error with Expedia and the fact that we can not modify 3rd party reservations.
Front desk staff are unhelpful and provide poor hospitality.
Business reply on Google
Thank you for taking a moment to provide your feedback, this is not the type of experience our guests have come to know and we are sorry for the negative experience. Again, we apologize for the room type error with Expedia and that fact that we can not modify 3rd party reservations. Thank you for staying with us and safe travels.
Reservation pricing discrepancy and lack of guest amenities like microwaves.
Business reply on Google
Thank you for providing feedback. We would relish the opportunity to speak with you directly. If you would like to discuss in detail, please email: [email protected]
The restaurant staff made the customer wait too long for seating.
Business reply on Google
Thank you for your review and apologies for our inability to seat you accordingly. Can you advise if you were informed that there will be a wait? Also, did you have a reservation? I'm inquiring so that I may have better context surrounding how and why you were not seated
Hotel provided unclean room and failed to honor booking accommodation
Staff member followed guests and called police during a room dispute.
Business reply on Google
Dear Ms. Abey, Good day and thank you for your review. When we are unable to provide service as expected of our 4 Diamond property, I'll be the first to apologize and recover, knowing that we are better than what is noted. It is a rare occasion to read that any of our Guest Services members are rude, as our quickly garnered reputation within all review sites has minimal guest comments (less than 1%) noting such. Because of those past results, I'm more inclined to thoroughly investigate the concern, specifically when a name is mentioned. In most cases, within this regard, there is a contradicting story. I'm happy to discuss further if you would like to provide contact information to [email protected]. Nonetheless, after speaking with all parties involved and the police officers who were called to assist in the situation, it seems that your review left a lot of details out. I would relish the opportunity to discuss further if you're interested. Please forward contact info to aforementioned email address and I'll reach out. Regards, General Manager
Staff member threatened guests with police and provided a false name.
Business reply on Google
Dear Ms. Abey, Good day and thank you for your review. When we are unable to provide service as expected of our 4 Diamond property, I'll be the first to apologize and recover, knowing that we are better than what is noted. It is a rare occasion to read that any of our Guest Services members are rude, as our quickly garnered reputation within all review sites has minimal guest comments (less than 1%) noting such. Because of those past results, I'm more inclined to thoroughly investigate the concern, specifically when a name is mentioned. In most cases, within this regard, there is a contradicting story. I'm happy to discuss further if you would like to provide contact information to [email protected]. Nonetheless, after speaking with all parties involved and the police officers who were called to assist in the situation, it seems that your review left a lot of details out. I would relish the opportunity to discuss further if you're interested. Please forward contact info to aforementioned email address and I'll reach out. Regards, General Manager