Sorrento Mesa Self Storage

Business reply on Google

Thank you for sharing your experience, and we’re sincerely sorry for the frustration and confusion you went through. It’s clear we fell short in communicating important details around insurance, proration, and your move-out, and we understand how upsetting that must have been. You deserved clearer support and better follow-through, and we truly regret that this wasn’t your experience. Your feedback is being taken seriously, and we’re committed to making improvements.

Business reply on Google

Theo- Based on the description of your situation, I can confidently state that you have reviewed the wrong facility. We are Sorrento Mesa Self Storage, part of the San Diego Self Storage portfolio which has won Storage Company of the Year for the past 3 years by the readers of the San Diego Union Tribune. Because our business practices are far from what you described, this has enabled us to obtain hundreds of 5-star reviews online. We are extremely fair, courteous and always legal. We do not have any Theo(dore) Pattersons as a customer. We also do not have a Michael who works at Sorrento Mesa Self Storage (in fact, currently we don’t have a male employee there). I am the Director of Operations and it would be my pleasure to get involved and help in any way that I can. My direct line phone number is 858-453-0888 ext 109, and my email is [email protected]. I look forward to hearing from you.