SOS Auto Repair

Business reply on Google

Hello, Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the situation so readers can understand what occurred accurately. When your van was brought to us late Friday afternoon on December 5th, it was dropped off without an appointment. At that time, we explained that our shop is closed on weekends, and because of the timing we would not be able to begin diagnostics until Monday. You confirmed that leaving the vehicle was acceptable. As discussed at drop-off, to diagnose why your blinkers were not working the diagnostic carries a $280 fee, which covers the technician’s time to trace wiring, inspect circuits, test components, and identify the true source of the issue. We also mentioned that any repairs/parts needed would be an addition to the $280. You acknowledged and approved this process. On December 8th, once the diagnostic was completed, we contacted you with the findings. Through testing and inspection, we determined the blinkers were inoperative due to a failed fuse, which we replaced. As explained during our calls with you, the fee was not for the fuse itself, but for the diagnostic work required to locate the cause. During both o

Business reply on Google

Thank you for taking the time to share your feedback. We apologize that our pricing did not meet your expectations. Our goal is to provide top-quality service using the best parts available, and we understand that this can sometimes result in higher costs. We continuously review our pricing to ensure it reflects the quality of our work and the value we offer. We wish you well on your venture for "better pricing".