South Side YMCA

poor communication regarding facility access and parking procedures

Staff failed to prevent theft and physical assault of a child.

Staff members were rude and made derogatory comments toward members.

Front desk staff was rude and unhelpful during a phone call.

Membership fees are significantly higher than competing fitness centers.

Staff member displayed rude and unprofessional behavior toward a customer.

Lifeguard refused pool access without a parent present

Front desk staff gossip about customers entering the facility.

Pool is frequently closed due to lack of lifeguard staffing.

Staff members were rude and unprofessional during the initial interaction.

YMCA refused nationwide membership access and offered limited facility access.

Staff are unhelpful and dismissive when answering questions.

Staff left a minor unattended outside the facility premises.

Staff were rude and the customer felt unsafe at the location.

Child was dismissed from youth basketball program due to skill level

Member unable to secure corporate discount despite repeated requests for assistance.

Customer banned from facility due to friend's actions