Southwest Auto

Business reply on Google

We'd like to provide some additional context for anyone reading this review. Your Smart car was towed to us because it would not charge after using an aftermarket charging cable, leaving the high-voltage battery completely discharged. Our technician first verified that the aftermarket charger itself had failed by connecting the vehicle to a known-good charger. Once that was done, the vehicle recognized the charger, but the charging system still reported faults. Through further testing, we traced the problem to the high-voltage cable between the charge port and the charging module. That cable contains an integrated fuse, and the fuse had blown. Unfortunately, Mercedes-Benz does not offer the fuse separately—it is only available as part of the complete cable assembly. Instead of immediately recommending a $900 cable replacement, we spent several days trying to find a less expensive solution. We researched alternative fuse options, ordered multiple parts, and removed the failed fuse as part of the diagnostic process to determine whether it could be repaired instead of replaced. We also temporarily bypassed the fuse for testing purposes to verify the condition of the high-voltage batte

Business reply on Google

We're sorry to hear that you left frustrated. We would like to clarify a few details about your visit for anyone reading this review. When your vehicle arrived, there was not a confirmed diagnosis. The issue was an intermittent no-start condition that had already been through previous repair attempts, including a fuel pump replacement that did not resolve the problem. Because the root cause had not been identified, our technician had to perform diagnostic testing from the beginning rather than simply confirm a known fault. During the diagnostic process, our technician ruled out the fuel, charging, and ignition systems and traced the no-start condition to the vehicle's immobilizer system. We also found that the CIM module was showing as missing on the vehicle network, which can directly affect immobilizer operation. As part of our testing, we found that clearing the CIM-related fault codes would temporarily allow the vehicle to start, but the codes would return and the no-start condition would eventually return as well. This helped confirm that the issue was related to the immobilizer/CIM system rather than the fuel pump or other systems that had previously been suspected. Additiona

Business reply on Google

Mr. Mitchell - we understand how upsetting an engine failure can be, and we truly sympathize. However, it’s important to set the record straight regarding the condition of your vehicle and the work performed in our shop. Your vehicle arrived after another facility had completed an oil change and drivetrain repairs, and we performed only the diagnostic procedures you authorized. You declined resealing the various oil leaks we found and the authorized diagnostic procedures (electrical in nature) were not that which could cause or contribute to an engine seizure. Our inspection—and the vehicle’s own service history—showed inconsistent oil changes, prior improper repair attempts, and multiple makeshift fixes done long before the vehicle came to us. These issues, combined with a lack of proper maintenance, are well-known causes of internal engine failure and indicators of subpar care. We stand behind our work 100%. But the claim that our limited diagnostic services caused your engine to seize is not supported by the evidence or by the actual condition of your vehicle. Did you leave a 1-star review for the facility that changed your oil? Our goal is transparency and honesty—even when the

Business reply on Google

Hi Keely. You are actually referring to "Southwest Auto Tow". We are not affiliated with them and do not offer towing. If you don't mind, please delete your review and repost on the appropriate company listing.

Business reply on Google

Evidence/screenshots were supplied to Jeremiah that we had responded to his multiple attempts to reach out in a timely manner but never got a follow up response from him. After receiving this review, we picked up the phone and called him directly instead of returning his emails/texts with the same form of communication. The phone call got him an appointment and in the door so his concerns could be corrected.

Business reply on Google

Chris, thank you for the feedback on your service, we apologize that we were not able to care for your vehicle as expected. We know that you run a efficient operation in your business and expect the same from others. We do enjoy helping where we can and do hope for the best at Air West solutions. Hopefully we can make this right if a need comes up we can address to keep your fleet running well. Much appreciation Southwest auto

Business reply on Google

Hi Libra - please feel free to reach out to (972) 488-2525 with any further comments, concerns, or suggestions you wish to share. We would love to hear you out and make things right.

Business reply on Google

Hi Amaris, I apologize for any confusion on your visit. I am one of the owners and a woman. I wanted to make sure I clear up any questions you may have and make sure you do not feel as though you have been taken advantage of. We saw your Audi for the first time in March 2023 when you had the starter and battery replaced, by another facility, and the vehicle still would not start. IE, incorrect diagnosis. We did a very thorough diagnosis and not only did we get the vehicle running but we also found evidence that the engine was out of time and likely had bent valves - requiring engine replacement. I wish we would have seen the vehicle before the starter and battery were replaced so that was not wasted money. At that time, you declined any further repairs. We did not see the vehicle again until November 2023, 5000 miles later. The vehicle came in November for an oil pressure light being illuminated. Our technician found that the oil pressure switch was leaking and the connector pigtail broken and loose. If this is the part you replaced, something went amiss. We often have customers that will drive a vehicle with internal engine wear until it will no longer run. So, our goal is to help

Business reply on Google

Mrs.Wheaton We really appreciate you taking the time to leave us some important feedback. Sorry to hear your experience was not up to expectations. We have made great efforts to diagnose these types of issues in the future. Southwest Auto

Business reply on Google

Hello David. I fear there may have been some confusion here. We not only have TWO tech-2s on site, but also have a factory trained SAAB technician that has over 20 years of experience under his belt. We are the leading SAAB service facility in the DFW area and are very well versed in the vehicles. I don't have you in my system either and feel that a one star rating is not fair if we have never had a business transaction. Please recheck whom you are trying to review and if you would like to actually visit our facility, I am certain we can take care of any SAAB needs you may have.

Business reply on Google

Alexander, I can understand your frustraion with your Saab. We also are sometimes frustrated when diagnosing an intermittent electrical issue such as this. We tested the battery and alternator output (both OK) and initially identified a .2 amp draw on the battery which is enough to drain the battery over a short period of time. When we began the process of elimination to identify the source of the draw, it had disappeared. After several days attempting to initiate a battery draw and, the symptom not returning, we offered you the option to pickup your Saab with no charge for the time we had spent. I don't know how we could have been more transparent with you than this.