Southwest Cargo

Understaffed counter and employee failing to assist waiting customers

inconsistent quality of customer service from staff members

Long wait times due to lack of available staff at counters.

Excessive wait times at the cargo front desk

Long wait times for package drop-off depending on staff availability.

shipment of seafood was lost in transit

Staff members were unhelpful and rude during the shipping process.

Baggage handler stole electronics from checked luggage

EarlyBird check-in service failed to apply to multiple flights